Emergency Operations Center Supervisor Jobs (NOW HIRING)

General Summary

Provides 24/7, on-site monitoring and dispatch services from the Public Safety Operations Center to safeguard patients, visitors, team members, and property across all WellSpan locations. Operates CCTV, alarm, radio, and computer aided dispatch systems. Records incidents accurately and coordinates timely responses with internal public-safety teams and external emergency-response agencies.

Qualifications
Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment. Preferred

Licenses:

• Heartsaver CPR/AED within 90 days Required

Courses and Training:

• FEMA IS-100 within 90 days Required

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Basic computer skills and Microsoft applications (Excel and Word).
• Excellent interpersonal/communications skills.
• Transcription skills.

Duties and Responsibilities
Essential Functions:

• Receives public safety related calls, radio traffic, and alarm activations, prioritizing incidents in accordance with established protocols.
• Dispatches security officers, EMS ambulances, and other public-safety resources via radio and computer-aided-dispatch software; contacts count 911 centers when police or fire support is required and conducts detailed hand-off reports during shift changes.
• Monitors CCTV, access-control, and geolocation platforms continuously, reporting issues, irregularities and escalating threats to the appropriate supervisor or field units.
• Sends mass communication alerts for severe weather, external threats, or infrastructure disruptions, following approved messaging templates when directed.
• Documents all calls, alarms, and unit responses in the incident management system, ensuring accuracy, completeness, and timely closure.
• Notifies locations when visitor or vendors access approvals/denials occur, following established entry protocols and logging each interaction.
• Maintains operational readiness of consoles, radios, and monitoring software; initiates basic troubleshooting and promptly reports malfunctions for service.
• Supports emergency management drills and live events by relaying situational updates and resource requests from the Operations Center.
• Maintains a calm and composed demeanor in high-pressure situations, demonstrating the ability to multitask and prioritize under stress.
• Serves as a peer mentor for fellow dispatchers, supporting continuous learning through knowledge sharing, scenario walkthroughs, and reinforcement of best practices.
• Adheres to privacy and confidentiality standards when handling sensitive information.
• Follows all written standard operating procedures and immediately reports deviations to the Supervisor.

Common Expectations:

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Participates in projects, details, or assignments as assigned by the Vice President of Public Safety.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Working Environment:

• Occupational Hazards - Occasionally

Travel Requirements:

• Estimated Amount: 10% - Travel to sites across the system for protective details, trainings, meetings, or other supervisory reasons on an as needed basis.