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Emergency Medical Dispatcher Jobs in Rochester, MN

First Student, Inc.

School Bus Driver

Rochester, MN · On-site

$27 - $30/hr

Medical, Dental, Vision, & Life insurance or coverage options * 401(k) Retirement Plan with company ... Communicate with parents, school staff, and dispatch about student behavior or delays.

First Student

School Bus Driver

Rochester, MN · On-site

$27 - $30/hr

Medical, Dental, Vision, & Life insurance or coverage options * 401(k) Retirement Plan with company ... Communicate with parents, school staff, and dispatch about student behavior or delays.

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Emergency Medical Dispatcher information

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How much do emergency medical dispatcher jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for emergency medical dispatcher in Rochester, MN is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $24.90 per hour, depending on experience, location, and employer.

What is an emergency medical dispatcher?

An emergency medical dispatcher (EMD) answers phone calls from emergency response lines such as 911. As an EMD, answering calls and sending the appropriate response teams are your primary responsibilities. Your job duties include getting the caller’s location and details about their emergency, dispatching ambulance, police, or fire personnel to the scene, and entering information into a computer system. You need excellent interpersonal skills and the ability to remain calm in stressful situations since your callers are often distressed, anxious, and upset.

What are the key skills and qualifications needed to thrive as an emergency medical dispatcher, and why are they important?

To thrive as an Emergency Medical Dispatcher, you need strong decision-making skills, attention to detail, and the ability to remain calm under pressure, typically supported by a high school diploma and specialized dispatcher training or certification (such as EMD certification). Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is essential. Excellent communication, active listening, and emotional resilience are vital soft skills for accurately gathering information and providing reassurance to callers. These abilities ensure rapid, accurate dispatching of emergency services, directly impacting public safety and emergency outcomes.

What are some common challenges faced by emergency medical dispatchers during high-pressure calls?

Emergency Medical Dispatchers often face the challenge of managing multiple high-stress situations simultaneously, including providing life-saving instructions over the phone while coordinating with field responders. They must quickly assess the severity of calls, maintain composure, and prioritize responses despite limited information. Additionally, dispatchers work in a fast-paced, team-oriented environment where clear communication and emotional resilience are essential to ensure the best possible outcomes for patients.

What is the difference between Emergency Medical Dispatcher vs Emergency Call Taker?

AspectEmergency Medical DispatcherEmergency Call Taker
CertificationsEMD certification, CPR, EMD trainingBasic dispatcher or call center training, sometimes CPR
Work EnvironmentEmergency dispatch centers, 24/7 shiftsCall centers, emergency hotlines
ResponsibilitiesAssess medical emergencies, provide instructions, dispatch EMSAnswer emergency calls, gather information, route calls
Industry UsagePublic safety, EMS agenciesPublic safety, emergency services

Emergency Medical Dispatchers and Emergency Call Takers both work in emergency communication centers, but EMDs have specialized training to assess and prioritize medical emergencies and provide pre-arrival instructions, while Emergency Call Takers primarily gather information and route calls. EMDs play a critical role in coordinating emergency medical responses, making their skills more specialized within the emergency services industry.

How much do emergency medical dispatchers earn?

Emergency medical dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Salaries can increase with additional certifications, advanced skills, and overtime opportunities in emergency response environments.

What qualifications do you need to be an emergency medical dispatcher?

Emergency medical dispatchers typically need a high school diploma or equivalent, with some positions requiring post-secondary training or certification. They often complete specialized emergency dispatch training, including CPR and emergency medical protocols, and may need to pass background checks and assessments. Good communication skills, the ability to remain calm under pressure, and familiarity with dispatch software are also important qualifications.
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Emergency Medical Dispatcher jobs near you
Infographic showing various Emergency Medical Dispatcher job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,926 per year, or $23.5 per hour.

Copier Technician- Imaging Field Engineer IV

Loffler Companies, Inc.

Rochester, MN • On-site

$21.63 - $25.92/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Loffler rating

5.7

Company rating: 5.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

195th of 226 rated it services

Job description

Position Summary:

The purpose of the FE4 position is to demonstrate proficiency in servicing equipment with advanced troubleshooting skills while applying excellent customer satisfaction skills. The FE4 will work on a manufacturer's entire black and white and color enabled machines.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

  • Attend and pass manufacturers basic training classes.
  • Exercise and build proficiency in servicing equipment.
  • Learn complete assembly and disassembly procedures in the field or shop.
  • Develop ability to work independently.
  • Learn to logically troubleshoot machine problems utilizing all available resources.
  • Demonstrate proficiency in equipment cleanings and PMs.
  • To maintain, track and protect from damage all car stock and inventory that is issued.
  • Participate with other Technicians in field training.
  • Demonstrate acceptable verbal and written communication skills with customers and other employees.
  • Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law.
  • Conforms to company guidelines on dress code and personal hygiene.
  • Maintain a safe vehicle with secure storage for parts.
  • Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.).
  • Learn and use communication systems with dispatch.
  • Read, be familiar with and maintain Field Engineering bulletins and servicing information.
  • Participate actively in the sales lead program.
  • Assist the sales force in accomplishing their goals through prompt and effective machine service and communication.
  • Learn and follow current procedures for return of parts and assemblies.
  • To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies.
  • Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
  • Other related duties as assigned.

Qualifications/Requirements:

  • In-office and travel to client sites as required.

Independent Judgment/Decision-Making:

  • Exercising good judgment on when to replace prats in a cost-effective manner.
  • Know when to escalate equipment repair challenges to the Specialist or other Senior Service Technicians.
  • Be able to work independently with little supervision.
  • Can think outside of provided information to resolve problems.
  • Effectively prioritize the customer needs and concerns.
  • Prioritize importance of emergency calls, returns, incompletes and parts calls.
  • Allow sufficient travel time for arriving to work on time.

Communications/Interpersonal Skills:

  • Shows very effective communication, team building, coaching and persuasion skills.
  • Provides information and deals effectively with issues that are complex, confidential and sensitive in nature.

Technical Skills:

  • Can troubleshoot and resolve any electrical or mechanical problem.
  • Can troubleshoot any software problem identified in Manufacturer's documentation.

Problem Solving/Critical Thinking:

  • Identifies and resolves complex problems and situations using applicable theories and principles and provides creative solutions.

Education/Experience:

One of the following is considered acceptable:

  • Associate degree in electronics.
  • Armed forces training in electronics.
  • Vocational electronics/electro-mechanical training program.
  • Previous office equipment repair experience.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee is regularly required to stand/sit for extended periods of time.
  • Constant bending and lifting is required.
  • Must be able to lift 75lbs.
  • Frequently required to use hands to handle objects, tools or controls.
  • The noise level in the work environment is usually moderate.

For information on the physical demands of this job, see Human Resources.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

  • Top Workplace
  • Career Advancement
  • Employer Paid Life Insurance and Disability
  • Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
  • Benefits Package including FSA, Medical, Dental, and Vision
  • 401K with Employer Match
  • Tuition Reimbursement

What Loffler employees say

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