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911 Dispatcher Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

Emergency Medical Dispatcher

Rochester, MN

$29.69 - $44.55/hr

Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties ... One year of customer service, call center or dispatching experience. EMT certification or medical ...

Mayo Clinic

Emergency Medical Dispatcher

Rochester, MN · On-site

Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties ... One year of customer service, call center or dispatching experience. EMT certification or medical ...

Mayo Clinic

Emergency Medical Dispatcher

Rochester, MN · On-site

Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties ... One year of customer service, call center or dispatching experience. EMT certification or medical ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is ' Hire Fast, Pay Fast .' You can start today and ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is ' Hire Fast, Pay Fast .' You can start today and ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is ' Hire Fast, Pay Fast .' You can start today and ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is 'Hire Fast, Pay Fast.' You can start today and ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is ' Hire Fast, Pay Fast .' You can start today and ...

All Jobs911 Dispatcher Jobs911 Dispatcher Jobs in Rochester, MN

911 Dispatcher information

See Rochester, MN salary details

$15

$25

$41

How much do 911 dispatcher jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for 911 dispatcher in Rochester, MN is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.81 per hour, depending on experience, location, and employer.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, pass a background check, and complete emergency communication training. Some agencies require certification in emergency medical dispatch or other relevant skills, and strong communication and multitasking abilities are essential for the role.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is crucial. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for this role. These skills ensure timely, accurate emergency response and effective coordination between callers and first responders, which is critical for public safety.

What are common challenges faced by 911 dispatchers, and how are they typically addressed?

911 Dispatchers often face high-pressure situations involving life-or-death emergencies, which can naturally lead to stress and emotional fatigue. Many dispatch centers address these challenges by providing comprehensive training, ongoing support, and access to counseling services. Team collaboration is essential, as dispatchers regularly debrief with supervisors and colleagues to process difficult calls and share best practices. Additionally, rotating shifts and scheduled breaks help ensure dispatchers maintain focus and resilience during demanding periods.

What does a 911 dispatcher do?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department. For example, if a call for a fire emergency comes in, you relay that information to the fire department and ensure that a fire crew responds to the scene. Similarly, if there is a medical emergency, you contact the EMTs who are in that geographic area. In smaller towns and rural areas, a dispatcher might work alone, while in larger cities, you often work in a larger team.

Is it hard to get hired as a 911 dispatcher?

Getting hired as a 911 dispatcher can be competitive, as it often requires passing written exams, background checks, and training programs. Candidates typically need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. Experience in customer service or related fields can also improve chances of employment.

What is the difference between 911 Dispatcher vs Emergency Dispatcher?

Aspect911 DispatcherEmergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR certification often requiredSimilar certifications, including EMD and CPR, are common
Work EnvironmentPublic safety agencies, emergency call centersPublic safety agencies, emergency call centers
Job RoleAnswering emergency calls, dispatching police, fire, EMSAnswering emergency calls, dispatching various emergency services
Industry UsageLaw enforcement, fire departments, EMSLaw enforcement, fire departments, EMS

Both 911 Dispatchers and Emergency Dispatchers handle emergency calls and dispatch services. The terms are often used interchangeably, but '911 Dispatcher' typically refers specifically to those working in 911 call centers, while 'Emergency Dispatcher' can be a broader term covering various emergency response roles. Certifications and work environments are similar, making them closely related roles within public safety agencies.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often involves shift work, high-stress situations, and requires strong communication skills, but it can offer job stability and a sense of public service. Whether it is worth it depends on personal interest in emergency services and ability to handle stressful environments.
More about 911 Dispatcher jobs
What are popular job titles related to 911 Dispatcher jobs in Rochester, MN? For 911 Dispatcher jobs in Rochester, MN, the most frequently searched job titles are:
What cities near Rochester, MN are hiring for 911 Dispatcher jobs? Cities near Rochester, MN with the most 911 Dispatcher job openings:
911 Dispatcher jobs near you
Infographic showing various 911 Dispatcher job openings in Rochester, MN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,936 per year, or $25.9 per hour.

Emergency Medical Dispatcher

Mayo Clinic

Rochester, MN

$29.69 - $44.55/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 697 frontline employees who took The Breakroom Quiz

131st of 887 rated healthcare providers

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

Responsibilities

Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, which includes Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center.


Qualifications

High school diploma/GED. One year of customer service, call center or dispatching experience. EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills.Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.


Exemption Status
Nonexempt
Compensation Detail
$29.69 - $44.55 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
72
Schedule Details
36 hours/week
Weekend Schedule
typically every other weekend
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'.  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter
Tammy PfeiferQualifications:

High school diploma/GED. One year of customer service, call center or dispatching experience. EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills.Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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