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Emergency Medical Dispatcher Jobs in Rochester, MN

Mayo Clinic

Emergency Medical Dispatcher

Rochester, MN

$29.69 - $44.55/hr

Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants ...

Mayo Clinic

Emergency Medical Dispatcher

Rochester, MN · On-site

Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants ...

Mayo Clinic

Emergency Medical Dispatcher

Rochester, MN · On-site

Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants ...

Mayo Clinic

Emergency Medical Dispatcher

Rochester, MN · On-site

Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants ...

Fillmore County Minnesota

Part-Time Deputy

Preston, MN · On-site

... emergency medical personnel, rescue personnel, fire fighters, business and property owners, motorists, road maintenance personnel, educators, students, dispatchers, and the public. * Qualify and be ...

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Emergency Medical Dispatcher information

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$17

$23

$40

How much do emergency medical dispatcher jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for emergency medical dispatcher in Rochester, MN is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $24.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an emergency medical dispatcher, and why are they important?

To thrive as an Emergency Medical Dispatcher, you need strong decision-making skills, attention to detail, and the ability to remain calm under pressure, typically supported by a high school diploma and specialized dispatcher training or certification (such as EMD certification). Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is essential. Excellent communication, active listening, and emotional resilience are vital soft skills for accurately gathering information and providing reassurance to callers. These abilities ensure rapid, accurate dispatching of emergency services, directly impacting public safety and emergency outcomes.

What are some common challenges faced by emergency medical dispatchers during high-pressure calls?

Emergency Medical Dispatchers often face the challenge of managing multiple high-stress situations simultaneously, including providing life-saving instructions over the phone while coordinating with field responders. They must quickly assess the severity of calls, maintain composure, and prioritize responses despite limited information. Additionally, dispatchers work in a fast-paced, team-oriented environment where clear communication and emotional resilience are essential to ensure the best possible outcomes for patients.

What is an emergency medical dispatcher?

An emergency medical dispatcher (EMD) answers phone calls from emergency response lines such as 911. As an EMD, answering calls and sending the appropriate response teams are your primary responsibilities. Your job duties include getting the caller’s location and details about their emergency, dispatching ambulance, police, or fire personnel to the scene, and entering information into a computer system. You need excellent interpersonal skills and the ability to remain calm in stressful situations since your callers are often distressed, anxious, and upset.

What is the difference between Emergency Medical Dispatcher vs Emergency Call Taker?

AspectEmergency Medical DispatcherEmergency Call Taker
CertificationsEMD certification, CPR, EMD trainingBasic dispatcher or call center training, sometimes CPR
Work EnvironmentEmergency dispatch centers, 24/7 shiftsCall centers, emergency hotlines
ResponsibilitiesAssess medical emergencies, provide instructions, dispatch EMSAnswer emergency calls, gather information, route calls
Industry UsagePublic safety, EMS agenciesPublic safety, emergency services

Emergency Medical Dispatchers and Emergency Call Takers both work in emergency communication centers, but EMDs have specialized training to assess and prioritize medical emergencies and provide pre-arrival instructions, while Emergency Call Takers primarily gather information and route calls. EMDs play a critical role in coordinating emergency medical responses, making their skills more specialized within the emergency services industry.

How hard is it to become an emergency medical dispatcher?

Becoming an emergency medical dispatcher typically requires completing a training program that covers emergency call handling, medical protocols, and communication skills, often followed by certification. The process involves passing background checks and sometimes state-specific licensing, but it generally does not require extensive prior experience or education beyond high school. The job demands strong communication skills, the ability to remain calm under pressure, and familiarity with emergency response procedures.

What skills do you need to be an emergency medical dispatcher?

Emergency medical dispatchers need strong communication skills, the ability to remain calm under pressure, and good multitasking abilities. They should be familiar with medical terminology, emergency protocols, and often require certification such as Emergency Medical Dispatcher (EMD) certification. Attention to detail and quick decision-making are essential in this role.
More about Emergency Medical Dispatcher jobs
What are popular job titles related to Emergency Medical Dispatcher jobs in Rochester, MN? For Emergency Medical Dispatcher jobs in Rochester, MN, the most frequently searched job titles are:
What cities near Rochester, MN are hiring for Emergency Medical Dispatcher jobs? Cities near Rochester, MN with the most Emergency Medical Dispatcher job openings:
Emergency Medical Dispatcher jobs near you
Infographic showing various Emergency Medical Dispatcher job openings in Rochester, MN as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,926 per year, or $23.5 per hour.

Emergency Medical Dispatcher

Mayo Clinic

Rochester, MN

$29.69 - $44.55/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 696 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

Responsibilities

Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, which includes Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center.


Qualifications

High school diploma/GED. One year of customer service, call center or dispatching experience. EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills.Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.


Exemption Status
Nonexempt
Compensation Detail
$29.69 - $44.55 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
72
Schedule Details
36 hours/week
Weekend Schedule
typically every other weekend
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'.  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter
Tammy PfeiferQualifications:

High school diploma/GED. One year of customer service, call center or dispatching experience. EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills.Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.

What Mayo Clinic employees say

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Benefits

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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