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Emergency Dispatcher Jobs in Rio Rancho, NM (NOW HIRING)

The Pueblo of Sandia

DISPATCHER II

Bernalillo, NM

$23.31 - $29.14/hr

Dispatches emergency units in response to emergency and non-emergency calls for service; determines ... Maintains current NCIC certification; trains dispatch and police officers on use of NCIC. * Stays ...

Sandia Resort and Casino

DISPATCHER II

Bernalillo, NM · On-site

$23.31 - $29.14/hr

Dispatches emergency units in response to emergency and non-emergency calls for service; determines ... Maintains current NCIC certification; trains dispatch and police officers on use of NCIC. * Stays ...

NESPOLO MECHANICAL,

Be Seen First

Dispatcher

Albuquerque, NM · On-site

$15 - $22/hr

The HVAC Dispatcher is the central point of contact for coordinating all service calls, scheduling ... Emergency Handling: Adjusting schedules quickly to accommodate urgent service calls. * Workload ...

Copart, Inc.

Dispatcher

Albuquerque, NM · On-site

$21.05 - $23.71/hr

The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers. * Outbound calls to pick-up ...

COPS Global

Graveyard Dispatch Officer

Albuquerque, NM · On-site

$18 - $19/hr

Follow established emergency response procedures. * Maintain situational awareness of property ... Indoor dispatch office setting. * Overnight / graveyard hours. * May require weekend and holiday ...

Ritchie Bros.

Dispatcher

Albuquerque, NM

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide ...

Ritchie Bros.

Dispatcher

Albuquerque, NM · On-site

$19.26 - $24.07/hr

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide ...

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Emergency Dispatcher information

See Rio Rancho, NM salary details

$24.9K

$45.2K

$63.5K

How much do emergency dispatcher jobs pay per year?

As of Jul 4, 2026, the average yearly pay for emergency dispatcher in Rio Rancho, NM is $45,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $50,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Emergency Dispatchers, and how can new hires prepare for them?

Emergency Dispatchers often face high-pressure situations that require quick thinking, clear communication, and the ability to multitask effectively. New hires should be prepared for the emotional intensity that comes with handling urgent calls and managing stressful scenarios. It's important to develop strong coping strategies, seek support from colleagues, and take advantage of any stress-management resources provided by the employer. Regular training and practice will also help new dispatchers build confidence and improve their ability to make critical decisions under pressure.

What are emergency dispatchers?

Emergency dispatchers are professionals who receive and process emergency calls, such as 911 calls, and coordinate the appropriate response by dispatching police, fire, or medical services. They are trained to calmly gather critical information from callers, provide instructions, and relay information to emergency responders. Emergency dispatchers play a vital role in public safety, often making split-second decisions that can save lives. Their responsibilities require strong communication skills, the ability to remain calm under pressure, and knowledge of protocols and technology used in emergency response centers.

What are the key skills and qualifications needed to thrive as an Emergency Dispatcher, and why are they important?

To thrive as an Emergency Dispatcher, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, often supplemented by specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency response protocols is essential. Excellent communication, composure under pressure, and empathy are key soft skills for effectively handling stressful situations and providing reassurance to callers. These competencies ensure rapid, accurate response to emergencies and help save lives by facilitating efficient coordination between callers and emergency services.
What job categories do people searching Emergency Dispatcher jobs in Rio Rancho, NM look for? The top searched job categories for Emergency Dispatcher jobs in Rio Rancho, NM are:
Emergency Dispatcher jobs near you
Dispatcher - Overnight Shift

Dispatcher - Overnight Shift

Allied Universal

Albuquerque, NM • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,493 frontline employees who took The Breakroom Quiz

70th of 106 rated security

Job description

Overview
Company Overview:
International Protective Service, Inc., an Allied Universal® company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
International Protective Service, Inc., an Allied Universal® Company, is hiring a Overnight Dispatcher. The Dispatcher's primary responsibilities are to acknowledge and dispatch for alarms by using state of the art situation management software. The Dispatcher will also take incident reports over the telephone, conduct preliminary investigations on reports, handle access control issues for an entire corporation, maintain compliance of regulated locations, and immediately report violations to management. This position must be able to multi-task and perform computer data entry while callers are on the phone. The Dispatcher will know all site-specific policies and procedures, and implement emergency response activities as appropriate, while providing superior customer service. The Dispatcher is responsible for fulfilling a variety of needs including all areas of monitoring access, access control, and execution of the systems.
Pays $21.00 per hour
RESPONSIBILITIES:
  • Alarm monitoring and response; sound alarms or escalate to police or fire department in case of fire or presence of unauthorized persons as needed
  • Monitor CCTV cameras, dispatch Professional Security Officers to respond to irregularities
  • Coordinate after-hours employee escorts to their vehicles, as requested; ensure Security Professional response to provide customer assistance
  • Provide assistance to customers, employees, and visitors in a courteous and professional manner
  • Answer phones; operate IP based telephone system
  • Radio Dispatch; use multi-channel communications, log all calls
  • Operations support; routing of call information to the appropriate units for handling
  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
  • Make emergency notifications as necessary
  • Make productivity and cost reduction recommendations to management

QUALIFICATIONS (MUST HAVE):
  • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment
  • Ability to dispatch and have clear concise communications on radio, in person or communication logs
  • Basic understanding of 10 codes and radio etiquette
  • Exceptional customer service and communication skills
  • Intermediate computer skills to operate innovative, wireless technology at client specific sites
  • Ability to handle crisis situations efficiently
  • Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public
  • Able to operate radio or telephone equipment and/or console monitors
  • Problem solving skills, able to assess and evaluate situations effectively and identify critical issues quickly and accurately
  • Active listening skills, able to mediate conflict with tact, diplomacy
  • Able to research, investigate, compile information
  • Attention to detail, able to write informatively, clearly, and accurately
  • Teamwork skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):
  • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
  • Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
  • Bachelor's degree in law enforcement or criminal justice related studies
  • Eight (8) or more years of service in any military branch
  • Associate's degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

BENEFITS:
  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1624652

What Allied Universal employees say

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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