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911 Dispatcher Jobs in Rio Rancho, NM (NOW HIRING)

Sandia Resort and Casino

DISPATCHER II

Bernalillo, NM · On-site

$23.31 - $29.14/hr

Answers multi-line phones, both administrative and 911; records incoming calls via land line and ... Maintains current NCIC certification; trains dispatch and police officers on use of NCIC. * Stays ...

The Pueblo of Sandia

DISPATCHER II

Bernalillo, NM · On-site

$23.31 - $29.14/hr

Answers multi-line phones, both administrative and 911; records incoming calls via land line and ... Maintains current NCIC certification; trains dispatch and police officers on use of NCIC. * Stays ...

Barnhart Crane & Rigging

Dispatcher

Albuquerque, NM · On-site

Our Dispatchers play a key role in keeping our operations running smoothly. This position is ideal for someone who enjoys coordinating moving pieces, communicating with teams and customers, and being ...

Ritchie Bros.

Dispatcher

Albuquerque, NM · On-site

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide ...

Barnhart Crane & Rigging

Dispatcher

Albuquerque, NM · On-site

Our Dispatchers play a key role in keeping our operations running smoothly. This position is ideal for someone who enjoys coordinating moving pieces, communicating with teams and customers, and being ...

Barnhart Crane & Rigging

Dispatcher

Albuquerque, NM · On-site

Our Dispatchers play a key role in keeping our operations running smoothly. This position is ideal for someone who enjoys coordinating moving pieces, communicating with teams and customers, and being ...

Ritchie Bros.

Dispatcher

Albuquerque, NM · On-site

$19.26 - $24.07/hr

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide ...

LKQ Corporation

Dispatcher

Albuquerque, NM · On-site

Responsible for dispatching and tracking scheduled delivery activities to ensure a timely process and flow of materials. Schedules the movement of all inbound and outbound goods and services with ...

Lkqcorp

Dispatcher

Albuquerque, NM · On-site

Responsible for dispatching and tracking scheduled delivery activities to ensure a timely process and flow of materials. Schedules the movement of all inbound and outbound goods and services with ...

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All Jobs911 Dispatcher Jobs911 Dispatcher Jobs in Rio Rancho, NM

911 Dispatcher information

See Rio Rancho, NM salary details

$14

$23

$38

How much do 911 dispatcher jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for 911 dispatcher in Rio Rancho, NM is $23.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $27.60 per hour, depending on experience, location, and employer.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, pass a background check, and complete emergency communication training. Some agencies require certification in emergency medical dispatch or other relevant skills, and strong communication and multitasking abilities are essential for the role.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is crucial. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for this role. These skills ensure timely, accurate emergency response and effective coordination between callers and first responders, which is critical for public safety.

What are common challenges faced by 911 dispatchers, and how are they typically addressed?

911 Dispatchers often face high-pressure situations involving life-or-death emergencies, which can naturally lead to stress and emotional fatigue. Many dispatch centers address these challenges by providing comprehensive training, ongoing support, and access to counseling services. Team collaboration is essential, as dispatchers regularly debrief with supervisors and colleagues to process difficult calls and share best practices. Additionally, rotating shifts and scheduled breaks help ensure dispatchers maintain focus and resilience during demanding periods.

What does a 911 dispatcher do?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department. For example, if a call for a fire emergency comes in, you relay that information to the fire department and ensure that a fire crew responds to the scene. Similarly, if there is a medical emergency, you contact the EMTs who are in that geographic area. In smaller towns and rural areas, a dispatcher might work alone, while in larger cities, you often work in a larger team.

Is it hard to get hired as a 911 dispatcher?

Getting hired as a 911 dispatcher can be competitive, as it often requires passing written exams, background checks, and training programs. Candidates typically need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. Experience in customer service or related fields can also improve chances of employment.

What is the difference between 911 Dispatcher vs Emergency Dispatcher?

Aspect911 DispatcherEmergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR certification often requiredSimilar certifications, including EMD and CPR, are common
Work EnvironmentPublic safety agencies, emergency call centersPublic safety agencies, emergency call centers
Job RoleAnswering emergency calls, dispatching police, fire, EMSAnswering emergency calls, dispatching various emergency services
Industry UsageLaw enforcement, fire departments, EMSLaw enforcement, fire departments, EMS

Both 911 Dispatchers and Emergency Dispatchers handle emergency calls and dispatch services. The terms are often used interchangeably, but '911 Dispatcher' typically refers specifically to those working in 911 call centers, while 'Emergency Dispatcher' can be a broader term covering various emergency response roles. Certifications and work environments are similar, making them closely related roles within public safety agencies.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often involves shift work, high-stress situations, and requires strong communication skills, but it can offer job stability and a sense of public service. Whether it is worth it depends on personal interest in emergency services and ability to handle stressful environments.
More about 911 Dispatcher jobs
What are popular job titles related to 911 Dispatcher jobs in Rio Rancho, NM? For 911 Dispatcher jobs in Rio Rancho, NM, the most frequently searched job titles are:
What cities near Rio Rancho, NM are hiring for 911 Dispatcher jobs? Cities near Rio Rancho, NM with the most 911 Dispatcher job openings:
911 Dispatcher jobs near you
Infographic showing various 911 Dispatcher job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $49,909 per year, or $24 per hour.

DISPATCHER II

Sandia Resort and Casino

Bernalillo, NM • On-site

$23.31 - $29.14/hr

Full-time

Re-posted 4 days ago

Sandia Resort & Casino rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

14th of 162 rated casinos

Job description

Position Summary
Dispatches tribal law enforcement, fire, EMS, and other tribal service units to emergency and non-emergency scenes/calls; provides responders with complete and accurate information to ensure officer safety and prompt response. Communicates with other outside agencies both by radio and telephone as needed.
Our philosophy is built on the principals of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities
  1. Answers multi-line phones, both administrative and 911; records incoming calls via land line and radio transmissions.
  2. Dispatches emergency units in response to emergency and non-emergency calls for service; determines the nature and location of calls; prioritizes response and dispatches appropriate agency.
  3. Communicates with police officers, EMS personnel, Fire personnel, and outside agencies via radio.
  4. Provides general information as requested by the public; creates and categorizes all calls for service from the public.
  5. Provides concise and accurate information to appropriate emergency/non-emergency units.
  6. Maintains accurate records of the location and status of all field units; documents all calls, phone and radio.
  7. Assists callers in emergency first aid as prescribed in state-recognized emergency medical dispatch procedures if certified.
  8. Accesses and disseminates information maintained in available data bases such as: National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NMLETS), New Mexico Crime Information Center (NMCIC), Computer Aided Dispatching (CAD) and New Mexico Department of Motor Vehicles files.
  9. Maintains updated files of current warrants, criminal complaints, civil complaints, restraining orders and probation paperwork.
  10. Updates and maintains lists of contacts of various emergencies.
  11. Maintains adequate copies of all forms necessary to complete assigned tasks.
  12. Prepares reports upon request of supervisor, Captain or Chief of Police.
  13. Reports any malfunctions of equipment to supervisor.
  14. Maintains current NCIC certification; trains dispatch and police officers on use of NCIC.
  15. Stays current on the proper procedure to request confidential information that field units need, e.g. who a cell phone is registered to.
  16. Notifies chain of command to any major incidents; reports any NCIC security violations.

17. Punctual and regular attendance is an essential responsibility for all team members and are expected to
report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for
Pueblo Sandia.
Additional Responsibilities
  1. Performs other job-related duties as assigned.
  2. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:
  1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
  2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
  3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
  4. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators
This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.
Knowledge, Skills, and Abilities (TO BE REDLINED)
  1. Knowledge of the scope, landmarks and geological locations within the Pueblo of Sandia.
  2. Knowledge of principles and practices of radio dispatch and communication.
  3. Skill in the operation of computers and office equipment that includes copier, telephone and audio equipment.
  4. Skill in preparing clear, concise, accurate, and complete written reports.
  5. Ability to use call management and mapping system and recording equipment for radio and phones.
  6. Ability to operate radio communication equipment, enhanced 911 telephone equipment, digital recording equipment, computers, printers and TTD (Deaf/Hearing Impaired) telephone, facsimile machine and photocopy machine.
  7. Ability to remain calm and handle emergency situations.
  8. Ability to perform duties under stress, maintain composure and professionalism under stressful conditions and in the face of provocation.
  9. Ability to maintain confidentiality of information as directed by tribal and police policies.
  10. Ability to learn equipment used in performing duties.
  11. Ability to establish and maintain effective working relationships with the public, tribal government and other law enforcement and Public Safety agencies.
  12. Ability to refer to and use manuals regarding the use of equipment and emergency procedures.
  13. Ability to work extended hours, weekends, and holidays.
  14. Ability to communicate effectively both verbally and in writing.
  15. Ability to work well with others.

Education and Experience
Required:
  1. High School diploma or GED equivalent required.
  2. Two (2) years related experience in data entry, computer applications, telephone communications or emergency communications/radio dispatching.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.
License/Certifications/Registrations
  1. Must possess and maintain the following current licenses and/or certifications:
    1. NMLEA Public Safety Telecommunicator Certification.
  2. Must maintain New Mexico Department of Public Safety Telecommunicator Certification.
  3. EMD Certification (Emergency Medical Dispatch) is preferred.
  4. Must be able to obtain and maintain NCIC (National Crime Information Center) Certification within 60 days of hire.
  5. Must be able to obtain and maintain First Aid/CPR Certification within 60 days of hire.
  6. Must be able to successfully pass a stringent background investigation and character investigation in compliance with PL 101.630.
  7. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Balancing
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Climbing
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Crawling
Moving about on hands and knees or hands and feet.
Crouching
Bending the body downward and forward by bending leg and spine.
Feeling
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Finger Dexterity
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping
Applying pressure to an object with the fingers and palm.
Hearing
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling
Bending legs at knee to come to a rest on knee or knees.
Lifting
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Must be able to lift at least 25 lbs.
Pulling
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
Pushing
Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
Reaching
Extending hand(s) and arm(s) in any direction.
Seeing
The ability to perceive the nature of objects by the eye.
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Seeing
The ability to perceive the nature of objects by the eye.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Working Conditions Required:
  1. Work is generally performed in indoor settings in emergency and extremely stressful situations.
  2. Noise level is usually moderate.
  3. Frequent interaction with the public.
  4. Shift work, weekend and holiday work required.
  5. Subject to hazards such as common cold and influenza.

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