Embedded Account Manager Jobs (NOW HIRING)

Job Summary:
Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. The Embedded Technical Account Manager will serve as the primary on-site representative, managing the relationship between Axon and the government, ensuring the Axon platform operates with maximum reliability and security.
Responsibilities:
• Design, document, and support implementation, operations, and maintenance of the Axon Evidence architecture to meet government’s Body Worn Camera (BWC) program requirements
• Serve as the primary point of contact for day-to-day user requests, incident resolution, and request fulfillment, meeting and exceeding defined SLA thresholds
• Lead customer discovery sessions to advise government stakeholders on the best use of Axon Evidence to meet operational requirements and agency objectives
• Provide expert-led support for eDiscovery, FOIA, and redaction workflows, administering role-based access controls and user access management
• Manage comprehensive asset lifecycle for the Axon Evidence and BWC program, including hardware provisioning, inventory tracking, shipping, and equipment return
• Ensure ongoing maintenance and compliance of the FedRAMP High-authorized Axon Evidence infrastructure, upholding all applicable federal security and compliance standards
• Design, build, and deliver required reports, performance schedules, and KPI dashboards
• Support account creation, device provisioning, and user administration across the government’s Evidence.com tenant
• Assist in the integration of emerging technologies such as Unmanned Aerial Systems (UAS) systems into the platform
• Provide tier-2 technical support and escalate complex issues in coordination with Axon engineering and support teams
• Use strong written and oral communication skills to lead technical briefings, present program updates, and advise senior government leadership on Axon Evidence capabilities and roadmap
• Independently prioritize and manage multiple concurrent project tasks in a methodical and disciplined manner
• Develop and maintain technical documentation to ease understanding and adoption of Axon products and services across users
• Communicate customer insights and feedback to internal Axon teams to influence product improvements and roadmap decisions
• Maintain availability in alignment with USMS core hours (9AM–5PM M–F) and support after-hours or on-call operations as required
• Uphold all USMS, DOJ, and federal security policies, including safeguarding Sensitive But Unclassified (SBU) and Controlled Unclassified Information (CUI)
Qualifications:
Required:
• Bachelor’s Degree or equivalent work experience
• 10+ years of experience working with federal, Major City, or Enterprise-level customers in a technical account management or embedded support capacity
• Proven track record of successfully managing customer relationships, technical projects, and SLA-driven service delivery
• Understanding of FedRAMP compliance, federal security frameworks, and cloud-hosted SaaS environments
• Working knowledge of eDiscovery, FOIA processing, and digital redaction workflows
• Experience with asset management, hardware provisioning, and inventory tracking
• Understanding of SaaS, cloud providers/solutions, virtualization, and storage technologies
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
• Ability to articulate technical concepts at varying levels of complexity appropriate to the audience—from end users to senior IT leadership
• Excellent interpersonal skills with strong written and verbal communication
• Detail oriented with excellent organizational and time management skills
• Demonstrated ability to manage change and perform effectively in high-pressure, mission-critical environments
• Must be able to obtain and maintain a federal background investigation at the Public Trust (Moderate Risk) level or higher; positions may require access up to the TOP SECRET level
• U.S. citizenship required; foreign nationals are not authorized per DOJ Order #2640.2E
• Must comply with all applicable National Industrial Security Program (NISP) and NISPOM requirements
Preferred:
• Experience with Axon Evidence.com or equivalent digital evidence management platforms strongly preferred
• Familiarity with Body Worn Camera (BWC) programs, video management systems (VMS), and related hardware strongly preferred
• Experience working with law enforcement, corrections, or other federal/governmental agencies preferred
• JIRA and Microsoft Dynamics knowledge preferred
• Experience working closely with a sales and support team
Company:
Axon provides electronic control devices to law enforcement and corrections agencies. Founded in 1993, the company is headquartered in Scottsdale, USA, with a team of 1001-5000 employees. The company is currently Late Stage.