Customer Success Manager
Tampa, FL · On-site +1
... Embarc Collective - one of the top startup communities in the Southeast. You'll report to senior leadership and have real influence on how the company operates. We move quickly, we're building ...
Customer Success Manager
Tampa, FL · On-site +1
... Embarc Collective - one of the top startup communities in the Southeast. You'll report to senior leadership and have real influence on how the company operates. We move quickly, we're building ...
Embarc information
What is the difference between Embarc vs Data Analyst?
| Aspect | Embarc | Data Analyst |
|---|---|---|
| Required Credentials | Typically requires a degree in engineering, computer science, or related fields | Requires a degree in statistics, mathematics, or related fields |
| Work Environment | Often in manufacturing, engineering, or technical settings | Primarily in offices, corporate, or research environments |
| Industry Usage | Common in industrial, manufacturing, and engineering sectors | Widely used across finance, marketing, healthcare, and tech industries |
| Common Search & Comparison | Yes | Yes |
While both Embarc and Data Analyst roles involve data handling, Embarc typically focuses on engineering and manufacturing data, requiring technical and engineering credentials. Data Analysts work more broadly across industries analyzing business data, often with a focus on statistical methods. Understanding these differences helps in choosing the right career path or job search focus.
What are some common challenges faced by team members working at Embarc, and how are they addressed within the company?
Team members at Embarc often navigate the fast-paced nature of a growing organization, which can bring changes in priorities and responsibilities. Adapting to evolving projects and collaborating across departments requires strong communication and flexibility. To support employees, Embarc emphasizes transparent leadership, regular team check-ins, and professional development opportunities, fostering a culture where feedback and collaboration are encouraged. This approach helps team members overcome challenges and grow within their roles.
What are Embarc jobs?
Embarc jobs typically refer to roles within Embarc, a company or organization that may operate in industries such as education, travel, or technology. Employees at Embarc work in various positions depending on the organization's focus, including program coordinators, educators, administrative staff, or technical roles. The specific responsibilities and requirements vary, but generally involve supporting Embarc's mission and providing high-quality services or experiences to clients or students. Working at Embarc can provide opportunities for professional growth, collaboration, and making a positive impact within the community.
What are the key skills and qualifications needed to thrive as an Embarc educator, and why are they important?
To thrive as an Embarc educator, you need a solid background in education, curriculum development, and a commitment to social-emotional learning, often supported by a relevant teaching credential or experience in experiential education. Familiarity with learning management systems, project-based learning tools, and digital collaboration platforms is typically required. Strong communication, adaptability, and relationship-building skills help educators connect with students and foster an inclusive and engaging learning environment. These skills ensure effective facilitation of Embarc’s experiential learning programs, promoting student growth and real-world readiness.
What are the most commonly searched types of Embarc jobs in Florida? The most popular types of Embarc jobs in Florida are:
What are popular job titles related to Embarc jobs in Florida? For Embarc jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Embarc jobs in Florida look for? The top searched job categories for Embarc jobs in Florida are:
Full-time
Medical, Dental, PTO
Re-posted 21 days ago
Job description
Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote
THE OPPORTUNITY
Threshold 360 has spent a decade building the world's largest platform for immersive 360° content - 20,000+ venues, 2 million daily views, and customers spanning hospitality, tourism, event spaces, and destinations across North America. Our latest product, Aether, turns a single photo capture into cinematic video reels, immersive 3D experiences, and branded content. No drone. No crew. No reshoots.
We're looking for a Customer Success Manager to own and grow our customer relationships - and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we do customer success and redesign the CS playbook.
WHAT YOU'LL OWN
• Gross renewal rate and expansion revenue - you'll own these targets
• A proactive renewal cadence: structured 12-month touchpoints that add value and drive retention before it's ever at risk
• Customer onboarding, platform adoption, and ongoing training across your book of accounts
• Upsell and upgrade conversations - identifying opportunities and closing them in partnership with BD
• Product demos for existing accounts exploring new capabilities
• Direct input to the product roadmap - you'll represent the customer perspective to the team, not just log tickets
• CS infrastructure: define the processes, playbooks, and tools that will take us to the next level
WHAT WE'RE LOOKING FOR
• 2-5 years in SaaS customer success or account management with a demonstrable retention and renewal track record
• You've owned a renewal or expansion number - not just contributed to team goals
• A trusted advisor to your accounts - you build relationships with operators, not just inboxes
• Background in hospitality, tourism, entertainment, or an adjacent vertical is a strong plus
• Clear, confident communicator - comfortable presenting to hotel GMs, DMO directors, and venue operators
• Able to design new strategies for clients to maximize the value of Threshold360 content and solve their most pressing challenges
• You operate best in an early-stage environment where structure is still being built
• Technically curious with the ability to learn and clearly explain a visual, fast-evolving product
THE PRODUCT
Aether turns a single 360° photo capture into cinematic video reels, immersive 3D experiences, and branded content - all from one dashboard. It's built on our Virtual Tours platform, the industry standard trusted by Marriott, Visit Austin, Visit Dallas, and 20,000+ venues across North America. The product is visually compelling, results-driven, and easy to demonstrate.
NETWORK
20,000+
Venues on platform
DAILY CONTENT VIEWS
2M+
Across partner properties
COMPENSATION & BENEFITS
• Competitive base salary + performance bonus plan
• Stock options / equity participation
• Remote-friendly with HQ access in Tampa, FL
• Flexible PTO and sick time
• Health and dental coverage
• Path for continued professional growth and leadership
ABOUT THE TEAM
We're a small, focused team headquartered in Tampa at Embarc Collective - one of the top startup communities in the Southeast. You'll report to senior leadership and have real influence on how the company operates. We move quickly, we're building something that hasn't existed before, and we're excited to connect with you.
THE OPPORTUNITY
Threshold 360 has spent a decade building the world's largest platform for immersive 360° content - 20,000+ venues, 2 million daily views, and customers spanning hospitality, tourism, event spaces, and destinations across North America. Our latest product, Aether, turns a single photo capture into cinematic video reels, immersive 3D experiences, and branded content. No drone. No crew. No reshoots.
We're looking for a Customer Success Manager to own and grow our customer relationships - and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we do customer success and redesign the CS playbook.
WHAT YOU'LL OWN
• Gross renewal rate and expansion revenue - you'll own these targets
• A proactive renewal cadence: structured 12-month touchpoints that add value and drive retention before it's ever at risk
• Customer onboarding, platform adoption, and ongoing training across your book of accounts
• Upsell and upgrade conversations - identifying opportunities and closing them in partnership with BD
• Product demos for existing accounts exploring new capabilities
• Direct input to the product roadmap - you'll represent the customer perspective to the team, not just log tickets
• CS infrastructure: define the processes, playbooks, and tools that will take us to the next level
WHAT WE'RE LOOKING FOR
• 2-5 years in SaaS customer success or account management with a demonstrable retention and renewal track record
• You've owned a renewal or expansion number - not just contributed to team goals
• A trusted advisor to your accounts - you build relationships with operators, not just inboxes
• Background in hospitality, tourism, entertainment, or an adjacent vertical is a strong plus
• Clear, confident communicator - comfortable presenting to hotel GMs, DMO directors, and venue operators
• Able to design new strategies for clients to maximize the value of Threshold360 content and solve their most pressing challenges
• You operate best in an early-stage environment where structure is still being built
• Technically curious with the ability to learn and clearly explain a visual, fast-evolving product
THE PRODUCT
Aether turns a single 360° photo capture into cinematic video reels, immersive 3D experiences, and branded content - all from one dashboard. It's built on our Virtual Tours platform, the industry standard trusted by Marriott, Visit Austin, Visit Dallas, and 20,000+ venues across North America. The product is visually compelling, results-driven, and easy to demonstrate.
NETWORK
20,000+
Venues on platform
DAILY CONTENT VIEWS
2M+
Across partner properties
COMPENSATION & BENEFITS
• Competitive base salary + performance bonus plan
• Stock options / equity participation
• Remote-friendly with HQ access in Tampa, FL
• Flexible PTO and sick time
• Health and dental coverage
• Path for continued professional growth and leadership
ABOUT THE TEAM
We're a small, focused team headquartered in Tampa at Embarc Collective - one of the top startup communities in the Southeast. You'll report to senior leadership and have real influence on how the company operates. We move quickly, we're building something that hasn't existed before, and we're excited to connect with you.
About Threshold 360
Sourced by ZipRecruiter
Industry
Internet and it
Company size
11 - 50 Employees
Headquarters location
Tampa, FL, US
Year founded
2015