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Email Only Customer Service Jobs in Arizona (NOW HIRING)

TransPak

Customer Service Representative

Litchfield Park, AZ · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and maintain all emails that come into the Customer Service group email, including: * Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales representative

transpak

Customer Service Representative

Litchfield Park, AZ

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and maintain all emails that come into the Customer Service group email, including: * Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales representative

Qleen

Customer Service Associate - Remote

Phoenix, AZ · On-site +1

$17.50 - $20.50/hr

  • Medical

  • PTO

Respond to customer emails, texts, and web chat inquiries. * Help customers with bookings ... This is a remote job, but only available for residents of Arizona Required * A computer and quiet ...

Qleen

Customer Service Associate - Remote

Phoenix, AZ · Remote

$17.50 - $20.50/hr

  • Medical

  • PTO

Respond to customer emails, texts, and web chat inquiries. * Help customers with bookings ... This is a remote job, but only available for residents of Arizona Required * A computer and quiet ...

Qleen

Customer Service Associate - Remote

Phoenix, AZ · On-site

$17.50 - $20.50/hr

  • Medical

  • PTO

Respond to customer emails, texts, and web chat inquiries. * Help customers with bookings ... This is a remote job, but only available for residents of Arizona Required * A computer and quiet ...

Copart, Inc.

Customer Service Representative

Phoenix, AZ · On-site

$18 - $20.29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position may expand to include Chat and Email Customer Support. Answer and place calls in a ... S. applicants and employees only). Please click below to learn more about the E-Verify program: * E ...

FastSigns

Customer Service Representative

Surprise, AZ · On-site

$15.25 - $21/hr

... email, and telephone customers. You will prepare estimates and work orders, following the process from start to finish, while providing exemplary customer service. RESPONSIBILITIES Greet walk-in ...

Copart, Inc.

Customer Service Representative

Phoenix, AZ · On-site

$18 - $20.29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position may expand to include Chat and Email Customer Support. Answer and place calls in a ... S. applicants and employees only). Please click below to learn more about the E-Verify program: * E ...

LifeTree Inc.

Be Seen First

Customer Service Coordinator

Scottsdale, AZ · On-site

$24 - $25/hr

  • Medical

  • Dental

  • Vision

  • PTO

On-site only (no remote or hybrid options) LifeTree Inc. is now hiring a Customer Service ... Review and reconcile data submitted by providers via email. * Investigate and resolve missed or ...

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Showing results 21-40

All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Arizona

Email Only Customer Service information

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are popular job titles related to Email Only Customer Service jobs in Arizona?

For Email Only Customer Service jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Email Only Customer Service jobs in Arizona look for?

The top searched job categories for Email Only Customer Service jobs in Arizona are:

What cities in Arizona are hiring for Email Only Customer Service jobs?

Cities in Arizona with the most Email Only Customer Service job openings:

Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

TransPak

Litchfield Park, AZ • On-site

$19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Service Representative (Level I)

Originally founded in Silicon Valley in 1952, we've been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging.

Your Role

Customer Service Representative (Level I)

Shift and Hours: Monday-Friday: 7:00am-3:30pm, OT Flexibility Required

Compensation: $19.00 per hour

Benefits: Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off, Paid Sick Leave, and Holiday Pay

Using your in-depth knowledge of TransPak company products and programs that you'll gain over time through a supportive manager and team; you'll provide effective customer service for all internal and external customers. As someone who is naturally friendly and professional, you'll prioritize well, work independently and communicate often with team members within the Customer Service Department and other TransPak teams.

What You'll Be Doing

Essential Function

  • Provide timely and accurate information to incoming customer order status and product knowledge requests
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Process customer orders/changes/returns according to established department policies and procedures
  • Work closely with Planner for scheduling of orders
  • Work closely with the credit department to resolve disputed credit items
  • Partners with the sales team to meet and exceed customer's service expectations
Email Communication Support
  • Manage and maintain all emails that come into the Customer Service group email, including:
    • Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales representative
    • Then, taking appropriate action on the email which may include assisting the customer, forwarding to the appropriate contact, performing a status request or placing an order
Order Support
  • Enter new orders, release blanket orders and manage reschedules
  • Receive purchase order, enter order into the system, e-mail order to Sales Representative for approval, process work order, and send confirmation email, either pass to the shop for processing or 2 week out drawer
  • Manage Back orders and past dues daily
  • Manage 2-week out drawer
  • Confirm next day scheduled orders, daily
  • Closing the Red Tag billing process by pricing the labor, attaching the Purchase Order
Handling Phone Calls
  • Answer all incoming calls in a courteous and professional manner and follow-through with the appropriate action by answering calls to the Customer Service Department main line and your direct extension
  • Provide customers with status updates and ETA's
  • Maintain Voicemail box and keep current respond to customer's messages
What We'd Like to See from You Highly Desired
  • High School Graduate or GED
  • Must be Bilingual (ENG and SPN)
  • 1-2 years' experience as a Customer Service Representative
  • Customer/Client focused
  • Problem solver and analysis
  • Experienced with time management
  • High level of motivation and strong work ethic
Preferred and Helpful
  • Program Management experience
  • Sage X3 experience or other ERP systems
  • Excellent communication
  • Effective interpersonal skills

Interested but Concerned You're Not Qualified? Don't meet every single requirement? At TransPak, we are building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this, or other, openings

Apply