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Email Customer Service Jobs in Washington (NOW HIRING)

Sparkbit 360

Customer Service Agent

Washington, DC · On-site

$17.50 - $23.50/hr

Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the ...

Sparkbit 360

Customer Service Agent

Washington, DC

$16 - $26/hr

Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the ...

EcoShield

Customer Service Representative

Annapolis, MD · On-site

$18/hr

Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner. * Schedule new and recurring pest control ...

Semiserve

Customer Service Representative

Ashburn, VA · On-site

$20 - $23/hr

Customer Service Representative Location: Ashburn, VA Pay: $20.00-$23.00/hour Schedule: Full-Time ... Respond to customer inquiries by phone and email, providing timely and professional support.

Specialty

Customer Service Representative

Leesburg, VA

$16.25 - $22/hr

Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people ... Be the first point of contact for customers -- in person, by phone, and through email -- ensuring ...

Specialty

Customer Service Representative

Leesburg, VA

$16.75 - $23/hr

Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people ... Be the first point of contact for customers -- in person, by phone, and through email -- ensuring ...

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How much do email customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for email customer service in Washington is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.70 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Washington?

The most popular types of Email Customer Service jobs in Washington are:

What are popular job titles related to Email Customer Service jobs in Washington?

For Email Customer Service jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Washington look for?

The top searched job categories for Email Customer Service jobs in Washington are:

What cities in Washington are hiring for Email Customer Service jobs?

Cities in Washington with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $44,282 per year, or $21.3 per hour.

Customer Service Professional

Burley Insurance and Financial Services, Inc

Bowie, MD • On-site

$45K - $55K/yr

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Opportunity for advancement

Bonuses are paid in addition to the base salary of $40,000 - $50,000. If a person decides to get licensed, there is a $2,000 raise per license (P/C, L/H). There is a lot of opportunity for growth in the short term and long term - financial, professional, personal. This position is a great opportunity for a person who has excellent customer service skills, is a great team player and aspires to excel. Our client base is nice and loyal. Clients and referrers have relied on and come to expect exceptional customer service from us when they call (or email) to conduct business. 
Some of the typical daily functions include: answering phones, taking payments, explaining bills, following up, setting appointments, completing changes, transferring calls, making calls, completing reports, noting calls and interactions with clients, processing requests from insurance carriers, following up with clients, helping clients, etc. The candidate must have excellent customer service skills. Professionalism, honesty, diligence, integrity, excellent work ethic, the ability to learn, self-motivation, organization and pride in being an achiever are essential. The ability to proficiently multitask is a must too. The potential for upward mobility leads to substantial increases in income and recognition within a short period of time. Several raises are usually awarded within the first three to six months. We write and service policies for many of the top insurance carriers in the country and receive constant referrals. We also provide financial services for clients across the country.
Health insurance benefits and a matching retirement plan are provided as well as many other perks - major holidays off with pay, no weekend hours, vacation, etc.