Cedar Rapids, IA · On-site
$21.09/hr
Medical
Dental
Vision
Life
Retirement
PTO
Manage general sales support email inbox ensuring proper routing to sales support account owner ... Customer Service Orientation - Generally applies fundamental service techniques and adheres to ...
Cedar Rapids, IA · On-site
$21.09/hr
Medical
Dental
Vision
Life
Retirement
PTO
Manage general sales support email inbox ensuring proper routing to sales support account owner ... Customer Service Orientation - Generally applies fundamental service techniques and adheres to ...
Cedar Rapids, IA · On-site
$21.09/hr
Medical
Dental
Vision
Life
Retirement
PTO
Manage general sales support email inbox ensuring proper routing to sales support account owner ... Customer Service Orientation - Generally applies fundamental service techniques and adheres to ...
Quick apply
Cedar Rapids, IA · On-site
$21.09/hr
Medical
Dental
Vision
Life
Retirement
PTO
Manage general sales support email inbox ensuring proper routing to sales support account owner ... Customer Service Orientation - Generally applies fundamental service techniques and adheres to ...
Be Seen First
Johnston, IA · On-site
$17 - $19/hr
... emails from customers and dealers regarding part orders or other items available for purchase · ... As an international professional services firm with deep expertise in consulting and staff ...
Quick apply
Be Seen First
Johnston, IA · On-site
$17 - $19/hr
... emails from customers and dealers regarding part orders or other items available for purchase · ... As an international professional services firm with deep expertise in consulting and staff ...
Dubuque, IA · On-site
$16 - $21.25/hr
... email protected] Email True False True Job Details Categories Advertising/Marketing/Public Relations Customer Service Publishing/Printing Location Richland Center, WI Job Type Employee Full/Part ...
Dubuque, IA · On-site
$16 - $21.25/hr
... email protected] Email True False True Job Details Categories Advertising/Marketing/Public Relations Customer Service Publishing/Printing Location Richland Center, WI Job Type Employee Full/Part ...
Cedar Rapids, IA · On-site
$38K - $45K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Customer Service Representative Target Freight Management Inc. (TFM) is a well-established and ... Manage incoming calls and emails * Claims filing and resolution * Route shipments and build Bill of ...
Cedar Rapids, IA · On-site
$38K - $45K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Customer Service Representative Target Freight Management Inc. (TFM) is a well-established and ... Manage incoming calls and emails * Claims filing and resolution * Route shipments and build Bill of ...
Davenport, IA · On-site
$14.25 - $19.25/hr
Respond to high-volume emails accurately and professionally * Collaborate with Purchasing ... Maintain customer relations through timely services Requirements: Job Qualifications: * Proficient ...
Quick apply
Davenport, IA · On-site
$14.25 - $19.25/hr
Respond to high-volume emails accurately and professionally * Collaborate with Purchasing ... Maintain customer relations through timely services Requirements: Job Qualifications: * Proficient ...
Cedar Falls, IA · On-site
$15 - $20.25/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
Cedar Falls, IA · On-site
$15 - $20.25/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
Cedar Falls, IA · On-site
$15 - $20.25/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
Cedar Falls, IA · On-site
$15 - $20.25/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
Cedar Falls, IA · On-site
$15 - $20.25/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
Cedar Falls, IA · On-site
$15 - $20.25/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
West Des Moines, IA · On-site
$22/hr
Field phone calls, emails, and chat requests * Handle incoming correspondence including calls ... Demonstrate the 3 Ps of customer service: Professionalism, Patience and have a "People-First ...
Quick apply
West Des Moines, IA · On-site
$22/hr
Field phone calls, emails, and chat requests * Handle incoming correspondence including calls ... Demonstrate the 3 Ps of customer service: Professionalism, Patience and have a "People-First ...
$16 - $20/hr
Respond to customer inquiries in person and various other channels (phone, email, live chat, and/or social media) with clarity, empathy, and speed. * Problem-Solve: Diagnose, troubleshoot, and ...
Quick apply
$16 - $20/hr
Respond to customer inquiries in person and various other channels (phone, email, live chat, and/or social media) with clarity, empathy, and speed. * Problem-Solve: Diagnose, troubleshoot, and ...
Grimes, IA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
CUSTOMER SERVICE MANAGER Salaried with experience Other Forms of Compensation: none Growth ... Your referral will be able to apply by clicking the link in the email. You can check the status ...
Grimes, IA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
CUSTOMER SERVICE MANAGER Salaried with experience Other Forms of Compensation: none Growth ... Your referral will be able to apply by clicking the link in the email. You can check the status ...
Waverly, IA · On-site
$20 - $24/hr
Medical
Retirement
PTO
Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...
Quick apply
Waverly, IA · On-site
$20 - $24/hr
Medical
Retirement
PTO
Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...
Ely, IA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Manage incoming calls and emails * Claims filing and resolution * Route shipments and build Bill of ... Assists in managing the customer service queue * All other duties assigned by management Skills and ...
Quick apply
Ely, IA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Manage incoming calls and emails * Claims filing and resolution * Route shipments and build Bill of ... Assists in managing the customer service queue * All other duties assigned by management Skills and ...
Cedar Rapids, IA · On-site
$38K - $45K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manage incoming calls and emails * Claims filing and resolution * Route shipments and build Bill of ... Assists in managing the customer service queue * All other duties assigned by management Skills and ...
Cedar Rapids, IA · On-site
$38K - $45K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manage incoming calls and emails * Claims filing and resolution * Route shipments and build Bill of ... Assists in managing the customer service queue * All other duties assigned by management Skills and ...
Waverly, IA · On-site
$20 - $24/hr
Medical
Retirement
PTO
Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...
Waverly, IA · On-site
$20 - $24/hr
Medical
Retirement
PTO
Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...
Grimes, IA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
CUSTOMER SERVICE MANAGER Salaried with experience Other Forms of Compensation: none Growth ... Your referral will be able to apply by clicking the link in the email. You can check the status ...
Grimes, IA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
CUSTOMER SERVICE MANAGER Salaried with experience Other Forms of Compensation: none Growth ... Your referral will be able to apply by clicking the link in the email. You can check the status ...
Waverly, IA · On-site
$20 - $24.25/hr
Medical
Retirement
PTO
Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...
Waverly, IA · On-site
$20 - $24.25/hr
Medical
Retirement
PTO
Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...
Waverly, IA · On-site
$20 - $24.25/hr
Medical
Retirement
PTO
Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...
Waverly, IA · On-site
$20 - $24.25/hr
Medical
Retirement
PTO
Answer incoming customer calls, chat messages, and emails with a high level of professionalism, and ... Previous customer service or sales experience is a plus. Why Join Rada? * Be part of a brand with ...
Bettendorf, IA · On-site
$14.25 - $19.50/hr
Medical
Dental
Vision
Retirement
PTO
Providing customer support on incoming calls and emails * Assist in a variety of other projects on an as-needed basis What You'll Have: * Minimum of 2 years' customer service-related experience in an ...
Bettendorf, IA · On-site
$14.25 - $19.50/hr
Medical
Dental
Vision
Retirement
PTO
Providing customer support on incoming calls and emails * Assist in a variety of other projects on an as-needed basis What You'll Have: * Minimum of 2 years' customer service-related experience in an ...
$9.26 - $10.71
2% of jobs
$10.71 - $12.17
4% of jobs
$12.17 - $13.63
11% of jobs
$14.44 is the 25th percentile. Wages below this are outliers.
$13.63 - $15.09
15% of jobs
The median wage is $16.43 / hr.
$15.09 - $16.54
20% of jobs
$16.54 - $18
15% of jobs
$19 is the 75th percentile. Wages above this are outliers.
$18 - $19.46
13% of jobs
$19.46 - $20.92
7% of jobs
$20.92 - $22.37
6% of jobs
$22.37 - $23.83
4% of jobs
$23.83 - $25.29
3% of jobs
$9
$17
$25
An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.
In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.
To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.
The most popular types of Email Customer Service jobs in Iowa are:
For Email Customer Service jobs in Iowa, the most frequently searched job titles are:
The top searched job categories for Email Customer Service jobs in Iowa are:
Cities in Iowa with the most Email Customer Service job openings:
$21.09/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 days ago
Customer Service
Job Number: 366814
Category: Administrative
Description: Job Title: Customer Service
Location: Cedar Rapids, IA
Zip Code: 52411
Duration: 12 Months
Pay Rate: $21.09/hr
Keyword's: #CedarRapidsjobs; #CustomerServicejobs;
Start Date: Immediate
We provide a competitive pay and benefits package. This position is offering a pay rate of $21.09/hr. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
Job Description:
Summary:
The Customer Order Administrator is a support role for the Intertrade Sales Team. The Order Administrator is the principal customer contact for all sales orders and tertiary support functions for the sales team. The Customer Order Administrator performs a variety of simple to complex sales order entry and order administration support activities for the sales team. Assignments involve the understanding of, and the application of departmental procedures, standard work, Global Trade processes / requirements and workflow activities. The Customer Account Coordinator works to ensure that deliverables are shipped and invoiced as required by Intertrade and customer commitments.
Primary responsibilities include:
Creation and oversight of sales orders against established requirements.
Facilitate & monitor exchange orders, warranty requests, credits, & purchase requests.
Processing additional administrative tasks relating to sale/credit of material.
Interact internally with sales, product line, repairs, finance, global trade and purchasing per the requirements of the position.
Communicate with customers both internal and external to transactional resolution.
Manage general sales support email inbox ensuring proper routing to sales support account owner.
Manage general sales support email inbox ensuring orders are processed as received and customers' requests are completed.
Ensure established Global Trade policies and requirements are adhered to for global exports.
Ensure established DOC / DOS license requirements are adhered to for global exports.
Participate in the creation and implementation of procedures and processes across all departments.
Job Skills & Attributes
Cooperation - Recognizes that individual goals contribute toward accomplishing team outcomes.
Customer Service Orientation - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
Dependability - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.
Detail Orientation - Is able to provide the status of work assignments at any time and can quickly produce any documentation or information that is needed.
Self-Development - Attempts to stay abreast of changes in the profession by participating in at least one development activity during the year.
Multitask - can perform in a fast-paced environment and adequately handle interruption to normal workflow.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Location: Cedar Rapids , IA
Minimum Experience (yrs):
Required Education: High School Diploma
Benefits:
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Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed.
It services
5,001 - 10,000 Employees
Cincinnati, OH, US
1958
