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Customer Service Insurance Jobs in Iowa (NOW HIRING)

HyVee

Customer Service

Des Moines, IA

$15.50 - $21.25/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

Hy-Vee, Inc.

Customer Service

Iowa City, IA · On-site

$15.75 - $21.25/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

HyVee

Customer Service

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

Hy-Vee, Inc.

Customer Service

Ankeny, IA · On-site

$15 - $20.50/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

HyVee

Customer Service

Cedar Rapids, IA

$15.75 - $21.25/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

Hy-Vee, Inc.

Customer Service

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

Hy-Vee, Inc.

Customer Service

Cedar Rapids, IA · On-site

$15.75 - $21.25/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

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Customer Service Insurance information

See Iowa salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer service insurance in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Iowa? The most popular types of Customer Service Insurance jobs in Iowa are:
What are popular job titles related to Customer Service Insurance jobs in Iowa? For Customer Service Insurance jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Iowa look for? The top searched job categories for Customer Service Insurance jobs in Iowa are:
What cities in Iowa are hiring for Customer Service Insurance jobs? Cities in Iowa with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Iowa as of May 2026, with employment types broken down into 73% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Licensed Insurance Customer Service

Doug Valentine State Farm Agency

Cedar Rapids, IA

$39.30K - $54K/yr

Full-time, Contractor

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago

Job description

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Only candidates who meet the following criteria will be considered for this role:


1. Must be able to make the commute to our agency location in Cedar Rapids, IA. This is an in-office position.


RESPONSIBILITIES:

  • Answer customer inquiries and provide policy information
  • Assist clients with policy changes and updates
  • Process insurance claims and follow up with clients
  • Maintain accurate records of customer interactions


QUALIFICATIONS:

  • Property and Casualty license (required)
  • Life and Health license (must be able to obtain)
  • Strong communication and interpersonal skills
  • Detail-oriented and able to multitask
  • Previous customer service experience preferred


BENEFITS:

  • Competitive Salary
  • Bonus based on performance
  • Paid Time Off (personal/sick days and vacation)
  • Parental Leave
  • Health Insurance
  • Dental Insurance
  • 401(k) with Employer Matching
  • Opportunity for advancement


If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.