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Customer Service Insurance Jobs in Iowa (NOW HIRING)

Webb Insurance Group

Customer Service

West Des Moines, IA · On-site

$40K - $60K/yr

Join Webb Insurance Group, a growing insurance agency in West Des Moines, Iowa. As a Customer Service Representative, you'll play an integral role in providing exceptional service to our valued ...

Webb Insurance Group

Customer Service

West Des Moines, IA · On-site

$40K - $60K/yr

Join Webb Insurance Group, a growing insurance agency in West Des Moines, Iowa. As a Customer Service Representative, you'll play an integral role in providing exceptional service to our valued ...

American Family Insurance - Tadd Moorman Agency

Be Seen First

Customer Service Representative CSR

Jesup, IA · On-site

$15 - $17/hr

Join the Tadd Moorman Agency - American Family Insurance Agency team in Jesup, IA! As a customer service representative, you will be responsible for answering questions and discussing product ...

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American Family Insurance - Tadd Moorman Agency

Be Seen First

Customer Service Representative CSR

Jesup, IA · On-site

$15 - $17/hr

Join the Tadd Moorman Agency - American Family Insurance Agency team in Jesup, IA! As a customer service representative, you will be responsible for answering questions and discussing product ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Iowa

Customer Service Insurance information

See Iowa salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service insurance in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What are the most commonly searched types of Customer Service Insurance jobs in Iowa?

The most popular types of Customer Service Insurance jobs in Iowa are:

What are popular job titles related to Customer Service Insurance jobs in Iowa?

For Customer Service Insurance jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Iowa look for?

The top searched job categories for Customer Service Insurance jobs in Iowa are:

What cities in Iowa are hiring for Customer Service Insurance jobs?

Cities in Iowa with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Insurance Customer Service Representative

Access Dubuque

Dubuque, IA • On-site

$18 - $25/hr

Other

Medical, PTO

Posted 12 days ago

Job description

Insurance Customer Service Representative

Express Employment Professionals

1 Positions

ID: 14572231

Posted On 07/23/2026

Job Overview

Express Employment Professionals is seeking candidates for a local insurance agency looking to add a dependable, detail-oriented team member. This position is ideal for someone with strong office and customer service skills who enjoys working with people and providing excellent customer service. Insurance experience is a plus but not required.

Responsibilities

  • Answer incoming phone calls and assist clients with questions

  • Provide excellent customer service in person, over the phone, and through email

  • Process paperwork and maintain accurate client records

  • Assist clients with policy changes and general insurance inquiries

  • Use Microsoft Word, Excel, and other office software to complete daily tasks

  • Resolve customer concerns with professionalism and attention to detail

  • Support daily office operations

Qualifications

  • Previous office, administrative, or customer service experience preferred

  • Strong phone and computer skills

  • Proficiency in Microsoft Word and Excel

  • Excellent organizational and problem-solving skills

  • Ability to learn new software and processes quickly

  • Willingness to obtain:

  • Property & Casualty Insurance License within the first 30 days of employment

  • Life & Health Insurance License within the first 60 days of employment

  • Current insurance license is a plus but not required

Job Details

  • Full-time position

  • Monday-Thursday: 8:00 AM - 5:00 PM

  • Friday: 8:00 AM - 4:30 PM

  • Paid for 40 hours per week

  • $18-$25/hour depending on experience

Primary Contact

1731509386103

Express Employment

Office,

(563)583-1600

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Clerical/Office Administration

Cosmetology/Massage Therapy/Spa

Customer Service

Insurance

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1011

Job REQ #

14572231

# Positions

1

Start Date

20260723

End Date

20261011

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Express Employment Professionals

About the Company

About Express

On a Mission to Put

a Million People to Work

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.

If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.

For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.

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