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Customer Service Insurance Jobs in Iowa (NOW HIRING)

Webb Insurance Group

Customer Service

West Des Moines, IA · On-site

$40K - $60K/yr

Join Webb Insurance Group, a growing insurance agency in West Des Moines, Iowa. As a Customer Service Representative, you'll play an integral role in providing exceptional service to our valued ...

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Kwik Trip, Inc.

Customer Service

Davenport, IA · On-site

$15 - $20.30/hr

... insurance, 401k, paid time off, and more. Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our ...

Hy-Vee, Inc.

Customer Service

Waterloo, IA · On-site

$15.75 - $21.50/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

Hy-Vee, Inc.

Customer Service

Keokuk, IA · On-site

$14 - $19/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

HyVee

Customer Service

Keokuk, IA · On-site

$14 - $19/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

Hy-Vee, Inc.

Customer Service

Fort Madison, IA · On-site

$14.50 - $19.75/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... insured mail. * Processes Western Union orders. * Processes Western Union orders. * Sells money ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Iowa

Customer Service Insurance information

See Iowa salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for customer service insurance in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Iowa? The most popular types of Customer Service Insurance jobs in Iowa are:
What are popular job titles related to Customer Service Insurance jobs in Iowa? For Customer Service Insurance jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Iowa look for? The top searched job categories for Customer Service Insurance jobs in Iowa are:
What cities in Iowa are hiring for Customer Service Insurance jobs? Cities in Iowa with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Iowa as of June 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Insurance Customer Service & Claims Representative

First State Bank/Town and Country

Estherville, IA • On-site

$35K - $48K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 26 days ago

Job description

The Role
This position plays a vital role in delivering outstanding service to our clients while supporting agency operations. This position assists customers with policy servicing, claims processing, account maintenance, and insurance-related inquiries while helping contribute to the overall success of the agency.
Insurance license is required, but you will have the opportunity to obtain once you join the team at Town & Country Insurance.
Key Responsibilities
  • Serve and assist walk-in and call-in clients with professionalism and efficiency.
  • Process and manage insurance claims, including communication with clients, adjusters, and insurance carriers.
  • Maintain accurate claim files and client activity records.
  • Assist clients with policy changes, endorsements, renewals, reinstatements, and amendments.
  • Quote new insurance business and re-quote existing clients as needed.
  • Enter premium information and maintain accurate records in the agency management system.
  • Assist with policy processing and administrative support functions.
  • Collaborate with agency staff to provide exceptional customer service and promote a team-oriented environment.
  • Maintain proper documentation and compliance standards.
  • Perform other duties as assigned.

Qualifications
  • High school diploma or GED required.
  • Associate degree in Business or a related field preferred.
  • Previous customer service, insurance, banking, or office experience is preferred but not required.
  • Ability to obtain required Iowa insurance licenses.
  • Strong verbal and written communication skills.
  • Excellent organizational and problem-solving abilities.
  • Strong attention to detail and accuracy.
  • Basic math and accounting skills.
  • Ability to work independently while contributing to a team environment.
  • Proficiency with computers, Microsoft Office applications, email, and internet-based systems.

What We Offer
  • Competitive compensation and benefit package
  • Comprehensive training and professional development opportunities
  • Ongoing education and licensing support
  • Opportunity for career growth within a respected and growing organization
  • Five day work week
  • 401(k) matching
  • Generous paid time off
  • Wellness reimbursement
  • Stable, community-focused company with a strong reputation throughout Iowa

Why Town & Country Insurance?
At Town & Country Insurance, we believe insurance is about people, not policies. As a Trusted Choice agency, we are committed to providing personalized service, competitive insurance solutions, and advocacy for our clients. We invest in our employees through training, continuing education, and opportunities for professional growth.
If you enjoy helping people, solving problems, and working in a collaborative environment, we'd love to hear from you.
Explore more reasons to join Town & Country Insurance by visiting our website at www.tcins.com
First State Bank/Town & Country Insurance Agency is an EO Employer - Vets/Disabled
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Work Location: In person
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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