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Email Chat Support Jobs in Jackson, MS (NOW HIRING)

Trucordia

Commercial Lines Producer

Jackson, MS

Continually manages a book of business to support high renewal rates. * Collaborates with Client ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Trucordia

Commercial Lines Producer

Madison, MS

Continually manages a book of business to support high renewal rates. * Collaborates with Client ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Trucordia

Commercial Lines Producer

Jackson, MS · On-site +1

$500K/yr

Continually manages a book of business to support high renewal rates. * Collaborates with Client ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Jackson, MS

Email Chat Support information

See Jackson, MS salary details

$12

$22

$38

How much do email chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for email chat support in Jackson, MS is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Jackson, MS?

The most popular types of Email Chat Support jobs in Jackson, MS are:

What are popular job titles related to Email Chat Support jobs in Jackson, MS?

For Email Chat Support jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Jackson, MS look for?

The top searched job categories for Email Chat Support jobs in Jackson, MS are:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,213 per year, or $22.7 per hour.

Customer Service Representative - Technical

Disabled Veteran Solutions

Bentonia, MS • On-site

$18.92/hr

Full-time

Posted 9 days ago

Job description

Customer Service Representative - Technical
Disabled Veteran Solutions (DVS)
Pay: $18.92/hour
Status: Full-Time Regular (36-40 hours/week)
Location: Remote, must reside in PA, TX, MS, or VA.
About Disabled Veteran Solutions
Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.
Position Overview
The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.
Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.
Key Responsibilities
Customer interactions may include, but are not limited to:
  • Reviewing and updating toll account information
  • Processing tolls, violations, and related inquiries
  • Resolving toll charge disputes
  • Assisting with congestion pricing questions
  • Guiding customers through application status checks and walkthroughs

Additional responsibilities include:
  • Managing a high volume of inbound inquiries in a timely and professional manner
  • Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing
  • Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution
  • Creating, documenting, and reviewing service requests accurately
  • Collaborating with internal departments to ensure customer issues are fully resolved
  • Delivering consistently high-quality customer service across all interactions
Training & Attendance Requirements (Mandatory)
Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role.
  • No time off, late arrivals, or early departures are permitted during training or nesting
  • Failure to meet attendance requirements during training may result in termination
  • Two assessments must be passed during and at the conclusion of training to meet employment requirements

Training Schedule:
  • Training Start: 9/11/2026
  • Training Hours: 8:30 AM - 5:00 PM EST, Monday-Friday
  • Training Duration: Approximately 3 weeks

Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.
Work Schedule & Availability
  • Open availability required Monday-Sunday
  • Scheduled 5 days per week
  • Every other Saturday required (counted as one of the 5 scheduled days)

Production Hours:
  • Monday-Friday: Between 7:00 AM - 7:30 PM EST
  • Saturday & Sunday: Between 8:00 AM - 2:30 PM EST You WILL be scheduled every other Saturday

Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.
Overtime is paid for hours worked over 40 in a workweek.
Compensation & Benefits
  • $18.92/hour - Paid Weekly
  • Paid training at the applicable hourly rate
  • Benefits after 90 Day Probationary period is completed
Equipment & Technical Requirements
  • A Company-issued computer and headset will be provided for performing job functions.

Candidates must have:
  • Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)
  • A private, dedicated workspace suitable for remote work

Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.
Minimum Qualifications
  • High school diploma or GED required
  • Minimum of 6 months customer service experience (call center experience preferred)
  • Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently
  • Basic to advanced computer proficiency and ability to navigate multiple systems required
  • Ability to troubleshoot common technical issues
  • Ability to pass background check and drug screening (no cost to candidate)
  • Professional, dependable, and able to adhere to strict attendance and scheduling requirements
Additional Employment Information
  • This is a full-time position; part-time roles are not available
  • Schedules are assigned based on program needs
  • Lunch and break schedules are assigned and must be adhered to
Ready to Apply?
If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth.
A pre-employment drug screening and criminal background check are required prior to employment.

Apply