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Email Chat Support Jobs in Baltimore, MD (NOW HIRING)

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:

A&T Systems

Service Desk Technician

MD · On-site

Primary Responsibilities Customer Support & Incident Management * Serve as the primary point of contact for end users seeking technical assistance via phone, email, chat, and the ServiceNow ITSM ...

eTeam

Bilingual Customer Service Representative

Baltimore, MD · On-site

$15.50 - $19.50/hr

... support and resolving issues through various channels such as phone, email, chat, or in person. Responsibilities may include: * Responding to customer inquiries and resolving complaints in a ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Baltimore, MD

Email Chat Support information

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$14

$25

$44

How much do email chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for email chat support in Baltimore, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Baltimore, MD?

The most popular types of Email Chat Support jobs in Baltimore, MD are:

What are popular job titles related to Email Chat Support jobs in Baltimore, MD?

For Email Chat Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Baltimore, MD look for?

The top searched job categories for Email Chat Support jobs in Baltimore, MD are:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $53,835 per year, or $25.9 per hour.

Outreach SME 4

T-Rex Solutions, LLC

Annapolis Junction, MD • On-site

Full-time

Re-posted yesterday

Job description

Job Summary:
T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government. They are seeking a fully cleared Outreach SME4 to work on a program in support of the Intelligence Community, providing user support and troubleshooting system issues.
Responsibilities:
• Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status.
• You will interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.
• Troubleshoot system issues and perform first‑level corrective maintenance.
• Address complex user questions and provide clear guidance.
• Support other help desk technicians when advanced assistance is needed.
• Deliver concise operational updates to customer teams.
• Follow and maintain SOPs and SLAs.
• Maintain and update the ticket‑tracking system.
Qualifications:
Required:
• Fully cleared Outreach SME4
• Provide direct user support for AEA Tools
• Assisting with account administration and monitoring system and network status
• Interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace
• Troubleshoot system issues and perform first-level corrective maintenance
• Address complex user questions and provide clear guidance
• Support other help desk technicians when advanced assistance is needed
• Deliver concise operational updates to customer teams
• Follow and maintain SOPs and SLAs
• Maintain and update the ticket-tracking system
Company:
T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively. Founded in 1999, the company is headquartered in Greenbelt, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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