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Entry Level Email Chat Support Jobs in Baltimore, MD

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:

A&T Systems

Service Desk Technician

MD · On-site

Primary Responsibilities Customer Support & Incident Management * Serve as the primary point of contact for end users seeking technical assistance via phone, email, chat, and the ServiceNow ITSM ...

Power3 Solutions

Outreach SME- Fully Cleared

Annapolis, MD · On-site

$90K - $180K/yr

You will interact with users via phone, VTC, email, chat and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support. Responsibilities * Troubleshoot ...

Orbis Operations LLC

Technical Trainer

Annapolis, MD · On-site

$32.25 - $42.75/hr

Support/interface with the customer via the phone, VTC, email, chat, and applicable online presence. Capabilities: * Present training and briefing materials to small and large audiences for multiple ...

Leap LLC

Support Agent

Columbia, MD · On-site

$50K - $55K/yr

Position Overview The Support Agent serves as the first point of contact for Leap customers ... Provide timely, professional, and accurate responses to clients via phone, email, and chat.

OneMain Financial

Loan Sales Specialist

Glen Burnie, MD

$18 - $22/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

OneMain Financial

Loan Sales Specialist

Catonsville, MD · On-site

$18 - $22/hr

... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...

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All JobsEmail Chat Support JobsEntry Level Email Chat Support JobsEntry Level Email Chat Support Jobs in Baltimore, MD

Entry Level Email Chat Support information

What are the key skills and qualifications needed to thrive as an Entry Level Email Chat Support Representative, and why are they important?

To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.

What are some common challenges faced in an entry-level email chat support role, and how can they be managed?

In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.

What are entry level email chat support jobs?

Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.

What is the difference between Entry Level Email Chat Support vs Customer Service Representative?

AspectEntry Level Email Chat SupportCustomer Service Representative
Primary Communication MethodEmail and live chatPhone, email, in-person
Work EnvironmentRemote or office-based, digital platformsCall centers, retail, office settings
Required SkillsWritten communication, tech-savvy, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training

Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.

What are the most commonly searched types of Email Chat Support jobs in Baltimore, MD? The most popular types of Email Chat Support jobs in Baltimore, MD are:
What are popular job titles related to Entry Level Email Chat Support jobs in Baltimore, MD? For Entry Level Email Chat Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Baltimore, MD look for? The top searched job categories for Entry Level Email Chat Support jobs in Baltimore, MD are:
Entry Level Email Chat Support jobs near you
Infographic showing various Entry Level Email Chat Support job openings in Baltimore, MD as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Outreach SME 4

Outreach SME 4

T-Rex Solutions, LLC

Annapolis Junction, MD • On-site

Full-time

Posted 11 days ago

Job description

Job Summary:
T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government. They are seeking a fully cleared Outreach SME4 to work on a program in support of the Intelligence Community, providing user support and troubleshooting system issues.
Responsibilities:
• Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status.
• You will interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.
• Troubleshoot system issues and perform first‑level corrective maintenance.
• Address complex user questions and provide clear guidance.
• Support other help desk technicians when advanced assistance is needed.
• Deliver concise operational updates to customer teams.
• Follow and maintain SOPs and SLAs.
• Maintain and update the ticket‑tracking system.
Qualifications:
Required:
• Fully cleared Outreach SME4
• Provide direct user support for AEA Tools
• Assisting with account administration and monitoring system and network status
• Interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace
• Troubleshoot system issues and perform first-level corrective maintenance
• Address complex user questions and provide clear guidance
• Support other help desk technicians when advanced assistance is needed
• Deliver concise operational updates to customer teams
• Follow and maintain SOPs and SLAs
• Maintain and update the ticket-tracking system
Company:
T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively. Founded in 1999, the company is headquartered in Greenbelt, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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