Previous technical support/chat support experience preferred * Prior experience in high-volume ... at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on ...
Previous technical support/chat support experience preferred * Prior experience in high-volume ... at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on ...
Previous technical support/chat support experience preferred * Prior experience in high-volume ... at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on ...
Previous technical support/chat support experience preferred * Prior experience in high-volume ... at [email protected] Cool Company Benefits: - A dynamic, rapidly growing company, focused on ...
Previous technical support/chat support experience preferred * Prior experience in high-volume ... with email addresses using "filevine.com". Other addresses reaching out are not affiliated with ...
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Previous technical support/chat support experience preferred * Prior experience in high-volume ... with email addresses using "filevine.com". Other addresses reaching out are not affiliated with ...
... phone, email, chat, and in-person. Responsibilities : • Provide support as a first point of contact for students, faculty, and staff experiencing technical issues at the WSU Davis and Ogden ...
... phone, email, chat, and in-person. Responsibilities : • Provide support as a first point of contact for students, faculty, and staff experiencing technical issues at the WSU Davis and Ogden ...
Client Response Services Agent
Salt Lake City, UT · On-site
$15 - $20/hr
Address end user queries and issues via phone, e-mail and chat support. Provide world class quality of service to end users throughout the resolution process. Engage engineering teams and product ...
Client Response Services Agent
Salt Lake City, UT · On-site
$15 - $20/hr
Address end user queries and issues via phone, e-mail and chat support. Provide world class quality of service to end users throughout the resolution process. Engage engineering teams and product ...
Client Response Services Agent
Salt Lake City, UT · On-site
$15 - $20/hr
Address end user queries and issues via phone, e-mail and chat support. Provide world class quality of service to end users throughout the resolution process. Engage engineering teams and product ...
Client Response Services Agent
Salt Lake City, UT · On-site
$15 - $20/hr
Address end user queries and issues via phone, e-mail and chat support. Provide world class quality of service to end users throughout the resolution process. Engage engineering teams and product ...
IT Support Technician
$18 - $25/hr
Effective Communication (Email, Phone, Chat, Face to Face) * Understanding of coding * We are an E-verify employer. Required Education/Skills * 1+ year of IT support/helpdesk experience * CompTIA A ...
IT Support Technician
$18 - $25/hr
Effective Communication (Email, Phone, Chat, Face to Face) * Understanding of coding * We are an E-verify employer. Required Education/Skills * 1+ year of IT support/helpdesk experience * CompTIA A ...
Client Support Representative
Lindon, UT · On-site
$15 - $19.50/hr
Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...
Client Support Representative
Lindon, UT · On-site
$15 - $19.50/hr
Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...
Client Support Representative - Part Time
Lindon, UT · On-site
$15/hr
Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...
Client Support Representative - Part Time
Lindon, UT · On-site
$15/hr
Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...
Client Support Representative
Lindon, UT · On-site
$15 - $19.50/hr
Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...
Client Support Representative
Lindon, UT · On-site
$15 - $19.50/hr
Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...
Client Support Representative - Part Time
Lindon, UT · On-site
$15/hr
Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...
Client Support Representative - Part Time
Lindon, UT · On-site
$15/hr
Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...
Supplier Success Professional (B2B Customer Support)
Lehi, UT · On-site
$16/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Supplier Success Professional (B2B Customer Support)
Lehi, UT · On-site
$16/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Supplier Success Professional (B2B Customer Support)
Lehi, UT · Hybrid
$16/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Supplier Success Professional (B2B Customer Support)
Lehi, UT · Hybrid
$16/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Supplier Success Professional (B2B Customer Support)
Lehi, UT · Hybrid
$16/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Supplier Success Professional (B2B Customer Support)
Lehi, UT · Hybrid
$16/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Supplier Success Professional (B2B Customer Support)
Lehi, UT · Hybrid
$16/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Supplier Success Professional (B2B Customer Support)
Lehi, UT · Hybrid
$16/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
We are primarily a call center with the potential for email and chat as appropriate. We are ... Provide inbound customer support for Cricut ® products, hardware, software, and services ...
We are primarily a call center with the potential for email and chat as appropriate. We are ... Provide inbound customer support for Cricut ® products, hardware, software, and services ...
Supplier Success Professional (B2B Customer Support)- Bilingual Spanish/English
Lehi, UT · Hybrid
$16.50/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Supplier Success Professional (B2B Customer Support)- Bilingual Spanish/English
Lehi, UT · Hybrid
$16.50/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
We are primarily a call center with the potential for email and chat as appropriate. We are ... Representatives support members by offering thoughtful, creative solutions tailored to each unique ...
We are primarily a call center with the potential for email and chat as appropriate. We are ... Representatives support members by offering thoughtful, creative solutions tailored to each unique ...
Supplier Success Professional (B2B Customer Support)- Bilingual Spanish/English
Lehi, UT · On-site
$16.50/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Supplier Success Professional (B2B Customer Support)- Bilingual Spanish/English
Lehi, UT · On-site
$16.50/hr
Provide professional support to Avetta customers via phone, email, chat, and other service channels * Resolve complex supplier issues with a focus on customer experience and compliance accuracy
Customer Experience Coordinator
$18 - $23.50/hr
Company Description Key Responsibilities Respond to incoming support desk tickets in a timely manner (email, chat, form-submission, calls) Provide post purchase order updates. Work with Operations ...
Customer Experience Coordinator
$18 - $23.50/hr
Company Description Key Responsibilities Respond to incoming support desk tickets in a timely manner (email, chat, form-submission, calls) Provide post purchase order updates. Work with Operations ...
Email Chat Support information
See Utah salary details
$13.13 - $15.64
14% of jobs
$16.95 is the 25th percentile. Wages below this are outliers.
$15.64 - $18.14
21% of jobs
$18.14 - $20.65
14% of jobs
The median wage is $20.80 / hr.
$20.65 - $23.16
18% of jobs
$24.87 is the 75th percentile. Wages above this are outliers.
$23.16 - $25.66
12% of jobs
$25.66 - $28.17
6% of jobs
$28.17 - $30.68
4% of jobs
$30.68 - $33.18
3% of jobs
$33.18 - $35.69
3% of jobs
$35.69 - $38.20
3% of jobs
$38.20 - $40.70
1% of jobs
$13
$23
$40
How much do email chat support jobs pay per hour?
As of May 28, 2026, the average hourly pay for email chat support in Utah is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.
What is an Email Chat Support job?
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
What does a typical workday look like for someone in an Email Chat Support role?
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
More about Email Chat Support jobs
What are the most commonly searched types of Email Chat Support jobs in Utah? The most popular types of Email Chat Support jobs in Utah are:
What are popular job titles related to Email Chat Support jobs in Utah? For Email Chat Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Utah look for? The top searched job categories for Email Chat Support jobs in Utah are:
What cities in Utah are hiring for Email Chat Support jobs? Cities in Utah with the most Email Chat Support job openings:
Full-time
Medical, Dental, Vision
Posted 7 days ago
Job description
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Job Summary
The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent.
The Email Support Team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This team works closely with the Technical Support (Live Help) Team with potential opportunities for career growth and advancement.
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Director of Customer Support, you will be responsible for the following:
What You'll Do:
What You'll Need:
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [email protected]
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what's outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Job Summary
The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent.
The Email Support Team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This team works closely with the Technical Support (Live Help) Team with potential opportunities for career growth and advancement.
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Director of Customer Support, you will be responsible for the following:
What You'll Do:
- Work directly with customers to investigate and resolve difficult issues primarily over email.
- Scheduling and joining Zoom meetings when necessary
- Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
- Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
- Develop and maintain resources by writing internal knowledge base articles
- Becoming an expert on Filevine products
What You'll Need:
- Previous technical support/chat support experience preferred
- Prior experience in high-volume environment
- Professional presence in customer-facing settings
- Excellent written and verbal communication
- A high technical aptitude
- Receptive to feedback
- Hungry to help customers, learn and to provide excellent service
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at [email protected]
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what's outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Filevine
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Provo, UT, US
Year founded
2014