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Email Chat Support Jobs in Utah (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

... email, chat and other communications channels ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

New

Quilt Software

Payment Support Specialist

Provo, UT · On-site

$50K/yr

Respond to escalated customer inquiries regarding payment issues through various channels (phone, email, chat, transfer from Product Support). * Issue Resolution : Investigate and resolve payment ...

ACD Connect

Support Specialist - W

Farmington, UT · On-site

$17/hr

What will you do? Assist a Veteran Service Organization with their resource center support through phone, email, and chat assistance to veterans and their family members. The job will consist of ...

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See Utah salary details

$13

$23

$40

How much do email chat support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for email chat support in Utah is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Utah? The most popular types of Email Chat Support jobs in Utah are:
What are popular job titles related to Email Chat Support jobs in Utah? For Email Chat Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Utah look for? The top searched job categories for Email Chat Support jobs in Utah are:
What cities in Utah are hiring for Email Chat Support jobs? Cities in Utah with the most Email Chat Support job openings:
Email Chat Support jobs near you
SAI Support Intern

SAI Support Intern

The Church of Jesus Christ of Latter-day Saints

Salt Lake City, UT • Remote

$14.50 - $18.75/hr

Part-time

Re-posted 13 days ago

Church of Jesus Christ of Latter-day Saints rating

8.5

Company rating: 8.5 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

2nd of 15 rated religious organizations

Job description

This position is a tier-2 support agent role for products and applications used by Seminaries & Institutes throughout the world. Candidate must be willing to answer and respond to support inquiries via support tickets, emails, phone calls, and community forum moderation.

This position offers a 100% remote schedule, with strong encouragement to come into the office one day per week. Remote schedules will be reviewed and approved individually following the employee's hire.

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
  • Currently enrolled in a college or university or have graduated within the past year.
  • Must be proficient in Microsoft Office programs, including: Excel, Word, and Outlook.
  • Highly organized and self-motivated.
  • Quick learner of software applications.
  • Good written and verbal communication skills are a must as this position will be helping end users understand the product and helping to produce new product feature requests.
  • Team player.
  • Provide support through email, chat, support software, and virtual meetings.
  • Learn the software development process and act as a key player in gathering user feedback, writing up bugs, and helping end users understand how to use essential S&I software. 
  • Learn how to use Seminary & Institute software and systems used to track work.
  • Communicate effectively with users in the field, product managers, and software developers to ensure all parties thoroughly understand issues.
  • Work with Product Managers to help inform them of issues, bugs, and improvement ideas.
  • Maintain professional work habits. (Answer emails, be present in meetings, etc.)
  • Create, Review, and Maintain support content for S&I Support website

What Church of Jesus Christ of Latter-day Saints employees say

Pay

Benefits

Hours and flexibility

Workplace

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