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Email Chat Support Jobs in Utah (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

... email, chat and other communications channels ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...

Awardco

Client Support Representative - Seasonal

Lindon, UT · On-site

$15.25 - $19.50/hr

Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...

Awardco

Client Support Representative - Seasonal

Lindon, UT · On-site

$15.25 - $19.50/hr

Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has ... Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ...

JobNimbus

Technical Support Specialist

Lehi, UT

You communicate clearly and professionally across email, chat, and phone without missing a beat ... Great support is a team sport. You share what you learn, lift up your teammates, and contribute to ...

Ventum

Customer Experience Coordinator

Heber City, UT

$18 - $23.50/hr

Company Description Key Responsibilities Respond to incoming support desk tickets in a timely manner (email, chat, form-submission, calls) Provide post purchase order updates. Work with Operations ...

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How much do email chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for email chat support in Utah is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Utah?

The most popular types of Email Chat Support jobs in Utah are:

What are popular job titles related to Email Chat Support jobs in Utah?

For Email Chat Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Utah look for?

The top searched job categories for Email Chat Support jobs in Utah are:

What cities in Utah are hiring for Email Chat Support jobs?

Cities in Utah with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $49,323 per year, or $23.7 per hour.

Customer Support Chat/Email Specialist

Conservice

Logan, UT • On-site

$15.75/hr

Full-time

Posted 15 days ago

Conservice rating

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

39th of 53 rated energy and utility

Job description

CHAT/EMAIL SPECIALIST
Department: Customer Service
Schedule: Monday - Friday 8 am - 5 pm MT, or Monday - Friday 9 am - 6 pm MT
Wage: $15.75 per hour plus tier based performance pay
Location: Hybrid (In office Tuesday, Wednesday, and Thursday)
Overview
Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.
Responsibilities
Address customer service emails
  • Maintain availability in chat software and answer incoming chat requests
  • Maintain high level of quality and customer service in all communication
  • Keep management updated on e-mail volume and specific complaints or issues
  • Communicate with clients and other departments as necessary
  • Assure quality control of outgoing email
  • Submit and follow up on personal EWOK submissions relating to emails and accounts
  • Take on additional assignments or projects as needed
  • Phone use:
    • Inconsistent (up to 5% of a workday)
    • Outbound calls to leasing offices as needed

Qualifications
  • Excellent written communication
  • Strong organization and time management
  • Good verbal & internal communication skills
  • Ability to work independently and efficiently
  • Consistent attendance record
  • No written warnings last 90 days

Education & Experience
  • High School Diploma / GED or equivalent
  • Comfortable enough with computers to learn and utilize Conservice's internal software and document important information
  • Knowledge and familiarity with multiple LOBs (SF, CCS, etc...)
  • Past experience with chat/email customer communication helpful

What Conservice employees say

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Benefits

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