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Email Chat Support Jobs in Georgia (NOW HIRING)

Global Industrial

Technical Service Technician

Buford, GA · On-site

$34K - $42K/yr

Answer incoming customer inquiries via email, chat, or phone. * Engage customer to perform ... Offer support and solutions to customers in accordance with the company's customer service policies

Ova Technologies

CSR role

Alpharetta, GA · On-site

$15.50 - $21.25/hr

Respond promptly to customer inquiries via phone, email, chat, or in-person. * Resolve customer ... Proven customer support experience or experience as a client service representative. * Strong phone ...

Global Industrial

Technical Service Technician

Buford, GA · On-site

$34K - $42K/yr

Answer incoming customer inquiries via email, chat, or phone. * Engage customer to perform ... Offer support and solutions to customers in accordance with the company's customer service policies

Global Industrial

Technical Service Technician

Buford, GA

$34K - $42K/yr

Answer incoming customer inquiries via email, chat, or phone. * Engage customer to perform ... Offer support and solutions to customers in accordance with the company's customer service policies

Ova Technologies

Customer service representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, chat, and social media platforms * Provide accurate ... Provide technical support for digital products and online services * Document customer interactions ...

HMTX Industries

Customer Experience Associate

Calhoun, GA · On-site

$20 - $23/hr

... support to both internal and external customers throughout the entire order lifecycle. In this role, you will manage incoming inquiries across phone, chat, email, and messages; process manual and EDI ...

HMTX Industries

Customer Experience Associate

Calhoun, GA · On-site

$20 - $23/hr

... support to both internal and external customers throughout the entire order lifecycle. In this role, you will manage incoming inquiries across phone, chat, email, and messages; process manual and EDI ...

HMTX Industries

Customer Experience Associate

Calhoun, GA · On-site +1

$20 - $23/hr

... support to both internal and external customers throughout the entire order lifecycle. In this role, you will manage incoming inquiries across phone, chat, email, and messages; process manual and EDI ...

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Email Chat Support information

See Georgia salary details

$12

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How much do email chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for email chat support in Georgia is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.94 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Georgia?

The most popular types of Email Chat Support jobs in Georgia are:

What are popular job titles related to Email Chat Support jobs in Georgia?

For Email Chat Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Georgia look for?

The top searched job categories for Email Chat Support jobs in Georgia are:

What cities in Georgia are hiring for Email Chat Support jobs?

Cities in Georgia with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,748 per year, or $22 per hour.

Technical Service Technician

Global Industrial

Buford, GA • On-site

$34K - $42K/yr

Full-time

Re-posted 8 days ago

Global Industrial rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

144th of 418 rated retail wholesalers

Job description

Global Industrial
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Overview
The Technical Service Technician is responsible for troubleshooting, repairing, and maintaining mechanical systems and equipment in various settings. This role requires a strong understanding of mechanical principles, excellent problem-solving skills, and the ability to work effectively both independently and as part of a team.
Key Responsibilities
  • Answer incoming customer inquiries via email, chat, or phone.
  • Engage customer to perform troubleshooting for non-functioning products and issuing replacement parts where applicable
  • Liaise with Service Providers to solve customer service issues.
  • Cross Functional collaboration with Sales, Customer Service, Product Development and Product Management to resolve customer issues.
  • Maintain accurate records of service activities, including repairs, maintenance schedules, and equipment performance
  • Prepare reports on service activities and communicate findings to management.
  • Handling customer relations in a professional and friendly manner.
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Perform post service follow up calls to assure customer satisfaction
  • Customer Site visits as required

Competencies and skills
  • Bachelors' degree, Vocational Schooling and/or 1-3 years of relevant experience in a Technical Service role for equipment.
  • Knowledge / Experience of how to maintain, repair, diagnose and replace equipment and machinery.
  • Excellent communication skills, to be able to explain technical problems to customers.
  • Excellent time management skills, ability to work independently
  • Take ownership of individual assignments
  • 10% - 15% Travel.

EEO/AA Statement
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

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