Electronic Data Interchange Manager Jobs in Virginia

Title: Electronic Data Interchange (EDI) Technical Specialist

State Role Title: 

Hiring Range: $40,204- $60,307

Pay Band: UG

Agency: VA Workers' Compensation Comm

Location: RICHMOND HEADQUARTERS

Agency Website: https://workcomp.virginia.gov/

Recruitment Type: General Public - G

This position is being reposted. Previous applications will need to reapply.

Looking to launch or grow your career in a specialized technical field?

Join the Virginia Workers' Compensation Commission's nationally recognized EDI Quality Assurance team, where you'll build expertise in data analysis, technical troubleshooting, customer support, and regulatory compliance. This position is an excellent opportunity for someone early in their career who enjoys solving problems, learning new systems, and developing specialized knowledge with opportunities for professional growth.

If you're detail-oriented, naturally curious, and enjoy investigating issues until you find the solution, we'd love to hear from you.

The EDI Quality Assurance (EDI QA) team helps ensure the accuracy and integrity of workers' compensation claims data reported to the Virginia Workers' Compensation Commission. We work closely with employers, insurance carriers, claim administrators, and other stakeholders to support EDI reporting, resolve data issues, maintain compliance standards, and improve data quality across Virginia's workers' compensation system.

As an EDI Technical Specialist, you'll help investigate reporting issues, resolve transaction errors, support customers, and ensure critical claims information is processed accurately.

What You'll Do 

As an EDI Technical Specialist, you'll combine customer service, problem-solving, data analysis, and technical support to help keep Virginia's workers' compensation reporting system running smoothly.

Key responsibilities include:
Responding to customer inquiries related to EDI filings, corrections, consolidations, and compliance requirements
Researching and resolving rejected, flagged, or failed EDI transactions
Analyzing claims data and electronic submissions to identify reporting issues
Reviewing and processing claim consolidation requests and related documentation
Interpreting and applying EDI reporting requirements, procedures, and regulations
Collaborating with internal teams, insurance carriers, employers, and third-party administrators
Maintaining accurate documentation and ensuring high standards of data quality
Supporting process improvement and quality assurance initiatives
What Makes Someone Successful in This Role 

Successful EDI Technical Specialists typically:
Enjoy analytical and investigative work
Have strong attention to detail and data accuracy
Thrive in environments where priorities and issues change throughout the day
Are comfortable researching regulations, procedures, and technical requirements
Can communicate complex information clearly and professionally
Enjoy solving problems and identifying root causes
Balance independent work with collaboration across teams
Take ownership of customer issues and follow through to resolution
Have a strong commitment to quality, accuracy, and customer service

Minimum Qualifications

Experience providing customer service in a professional office environment
Experience with data entry, claims processing, records management, or administrative support functions
Strong attention to detail and ability to maintain accuracy when processing large volumes of information
Strong written and verbal communication skills
Experience working with databases, business systems, or electronic records
Ability to research information, interpret procedures, and solve problems independently
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

Additional Considerations

Experience working with workers' compensation programs, procedures and practices with emphasis on EDI compliance.
Experience with workers' compensation EDI programs, data reporting, claims processes and/or insurance processes.
Knowledge of Virginia Workers' Compensation rules, regulations, or business processes
Experience using PowerBi or other data query tools

Special Instructions

You will be provided a confirmation of receipt when your application and/or resume is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Contact Information

Name: Amy Habel

Phone: 804-205-3571

Email: amy.habel@workcomp.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.