Electrical Service Coordinator Jobs (NOW HIRING)

Staff Electric Company, Inc. is seeking a highly organized and customer-focused Electrical Service Coordinator to join our Service Department. This position serves as a key point of contact for customers, field technicians, vendors, and management to ensure electrical service requests are scheduled, dispatched, completed, and billed accurately and efficiently.

We offer competitive compensation, excellent benefits, and opportunities for career growth within a well-established electrical contractor.

Position Summary

Under the direction of the Service Manager, the Electrical Service Coordinator is responsible for coordinating day-to-day service operations, including customer communications, scheduling and dispatching technicians, processing service documentation, tracking service orders, supporting estimating and invoicing activities, and ensuring exceptional customer service throughout the service process. The ideal candidate is highly organized, detail-oriented, able to manage multiple priorities, and thrives in a fast-paced environment.

Essential Duties and Responsibilities

This list is not all-inclusive and may be expanded as management deems necessary.

• Receive, process, and coordinate incoming service requests from customers via phone, email, and online platforms.
• Serve as support for customers regarding service requests, scheduling updates, job status, and completion notifications.
• Create and maintain service work orders and ensure all related documentation is complete and accurate.
• Track technician labor hours, service reports, material usage, and job completion information.
• Assist Service Managers and Technicians with preparing service quotations, estimates, proposals, and maintenance agreements.
• Coordinate procurement of materials and equipment required for service work.
• Monitor open service calls and follow up to ensure timely completion and customer satisfaction.
• Process service orders, technician reports, and customer approvals for billing.
• Assist with preparation and submission of customer invoices and maintain timely payment of billing.
• Maintain filing systems, customer records, and electronic documentation.
• Communicate effectively with customers, technicians, vendors, subcontractors, and internal departments.
• Assist with service department reporting, and operational improvements.
• Perform other duties as assigned.

 Qualifications and Skills

• High School Diploma or equivalent required.
• Associate Degree in Business, Construction Management, Electrical Technology, or related field preferred.
• Previous experience in service coordination, dispatching, construction administration, customer service, or electrical contracting preferred.
• Knowledge of electrical construction and service operations is highly desirable.
• Strong proficiency in Microsoft Office Suite including Outlook, Word, Excel, and Teams.
• Experience with service management software, ERP systems, dispatch software, or construction management platforms preferred.
• Excellent organizational, multitasking, and time management skills.
• Strong customer service and communication skills.
• Ability to prioritize multiple service requests in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and collaboratively within a team environment.
• Professional demeanor and positive attitude.

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Regularly required to sit, talk, hear, and use hands to operate office equipment.
• Occasionally required to stand, walk, bend, reach, and visit active job sites.
• Occasionally lift and/or move materials, equipment, or supplies weighing up to 25 pounds.
• Must possess visual ability necessary to perform computer work and review service documentation.

Work Environment

• Primarily performed in a professional office environment.
• Frequent interaction with customers, technicians, and vendors via phone and email.
  

Benefits

• Competitive Compensation
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Career Development Opportunities
• Employee Assistance Programs and Additional Benefits