Eis Case Manager Jobs (NOW HIRING)

Location: Annapolis, MD or Seattle, WA

Who We Are Looking For

We are seeking a highly skilled Global Security Operations Center (GSOC) Program Manager (PM) with strong global intelligence and travel risk management experience to lead a team of intelligence analysts. The ideal candidate will have a deep understanding of security intelligence operations, intelligence analytical workflow, incident and crisis management, protocol development and implementation, duty of care, and managing and mentoring direct reports.

Under the general direction of the Embedded Intelligence Services (EIS) Senior Intelligence Manager, the PM will oversee Crisis24’s implementation of the Travel Risk Management Program and execute tasks related to the client’s program. The PM will be located at Crisis24’s Annapolis office or within the client’s GSOC in Seattle and will be available to travel to client locations on occasion, upon client request.

What You Will Work On

• Serve as primary liaison between the client/Global Security Team and the client’s dedicated Crisis24 TRM Analysts.
• Set priorities for the Crisis24 TRM Team, direct analysts’ daily activities as necessary, ensure the team is meeting all deliverables on time, and direct the team’s response to incidents
• Collaborate with the client/Global Security Team and third-party vendors, to maximize value of the intelligence products
• Oversee the Crisis24 TRM Program intelligence functions, including intelligence collection, quality control, training, and delivery of intelligence products
• Develop, implement, and update Standard Operating Procedures (SOPs) based on client guidance or programmatic needs
• Available for immediate consultation and informal information sharing with the on-duty TRM team, as required
• Backfill for analyst shifts as required
• Regularly collaborate and benchmark with other Crisis24 managers and teams
• Understand the client's operations and interests to anticipate client needs align for relevancy.
• Deliver oral and written intelligence and programmatic briefings to members of the client’s security team
• Maintain relevant client metrics and produce regular reports
• Other managerial duties as required, including approving timecards and PTO requests, scheduling shifts, and personnel and team management (hiring, training, professional development, conflict resolution, etc.)
• Other duties as assigned within the scope of the dedicated client program

What You Will Bring

• Bachelor’s degree required; Master’s degree or equivalent experience is preferred
• Minimum of six years of experience in intelligence analysis, threat assessment, incident response, and management, or a related field required.
• Previous 24/7 GSOC experience and managing at least one direct report preferred.
• Exceptional analytic skills, including researching, writing, and briefing, and the ability to lead training for analysts in these skills
• Extensive knowledge of analytic techniques and tradecraft a plus
• Extensive customer service experience in a client-facing role
• Experience mentoring analysts and leading complex projects with multiple participants or analysts
• Effective problem-solving and multi-tasking skills with the ability to organize and prioritize work with little supervision
• Establishing and maintaining positive professional rapport with colleagues, subject matter experts, and client contacts
• Subject matter expertise in a location, security-related topic, or analytic process preferred
• Foreign language an asset, and travel experience preferred
• Experience overseeing other analysts' work and ensuring analysis meets company standards
• Demonstrated ability to provide constructive feedback
• Demonstrated ability to manage personnel
• Demonstrated client interface and management skills
• Proficient in travel risk management and communications systems including or similar to Everbridge, SharePoint, Zendesk and a high-level competency with MS Office tools. Knowledge of Google Earth and Maps
• Data and mapping visualization skills highly desirable.
• Self-motivated, highly flexible, and possesses a strong initiative

Note:

• Occasional evening and weekend work may be required on a case-by-case basis to meet Crisis24’s core 24/7 mission.
• Extensive periods of sitting
• Occasional travel to client site may be required
• Candidates will be asked to pass a pre-employment background check, as well as intensive writing and technology aptitude screenings as a condition of employment.
• EOE/AA Employer/Vets/Disability