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Egain Jobs (NOW HIRING)

United IT Solutions

Sr. Business Analyst

Troy, MI

$86K - $112K/yr

Experience with IVR reporting, such as eGain or CUIC * Experience with Cisco Contact Center and CTI Data Bonus * Industry knowledge in Banking * Industry knowledge in Loan Servicing Responsibilities

Immersion Consulting

IT Project Manager

$100K - $119K/yr

Experience with ServiceNow and EGAIN portal monitoring. * Monitor Service Now and eGain Portal to include the call routing application (i.e., cisco unified intelligence center) and remote tool ...

Cordova

Lead Engineer

Omaha, NE · Hybrid

$98K - $129K/yr

Experience with digital collaboration tools (DocuSign, eGain, Miro). Core Competencies * High Initiative: A proactive problem-solver who operates with immense integrity, an analytical mindset, and a ...

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How much do egain jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for egain in the United States is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $27.64 per hour, depending on experience, location, and employer.

How many employees does eGain have?

eGain Corporation, a provider of customer engagement software, has approximately 600 employees. The company operates in a collaborative environment, often requiring skills in cloud-based solutions and customer service tools.

Is eGain a good company?

eGain is a customer engagement software company that provides solutions for omnichannel support, knowledge management, and AI-driven chatbots. The company's reputation varies based on employee reviews and industry performance, with some noting a collaborative environment and others citing management or workload concerns. Job seekers should research current employee feedback and company culture to assess suitability for roles like customer support or technical positions.

What does the eGain company do?

eGain is a company that provides customer engagement software solutions, including omnichannel support, knowledge management, and AI-driven chatbots. Jobs at eGain often involve roles in software development, technical support, and sales within a technology environment. The company focuses on helping organizations improve customer service and operational efficiency.

What is an Egain specialist?

An Egain specialist is a professional who works with the Egain platform, a software solution designed for customer engagement and knowledge management. These specialists implement, configure, and optimize Egain’s tools to help organizations improve their customer service operations, often integrating chatbots, live chat, email management, and knowledge bases. Their expertise ensures that businesses can provide efficient, consistent, and high-quality support to their customers across multiple digital channels.

What are the main responsibilities of an eGain implementation specialist on a daily basis?

As an eGain implementation specialist, your daily responsibilities typically include configuring and customizing the eGain platform to meet client requirements, coordinating with clients to gather and clarify business needs, and troubleshooting issues that arise during deployment. You’ll also collaborate closely with project managers, developers, and client IT teams to ensure seamless integration with existing systems. Additionally, you may provide training and support to end-users, ensuring they can effectively utilize the system post-implementation.

Which 5 jobs will survive AI?

Jobs that require complex human interaction, creativity, critical thinking, and emotional intelligence, such as healthcare professionals, educators, skilled tradespeople, managers, and creative roles like writers and designers, are more likely to persist alongside AI advancements. These roles often involve tasks that are difficult for AI to replicate fully and benefit from specialized training or certifications. Technical skills, adaptability, and continuous learning also enhance job security in an AI-driven workplace.

What is the difference between Egain vs Customer Service Representative?

AspectEgainCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in customer support softwareHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCall centers, technical support teams, or online support platformsRetail stores, call centers, or office settings
Employer & Industry UsageUsed by tech companies, support centers, and software providersUsed across retail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding technical support roles and toolsCustomer interaction and service skills

Egain roles focus on technical support and software troubleshooting within support teams, often requiring specialized certifications. Customer Service Representatives handle direct customer interactions across various industries, emphasizing communication skills. While both roles involve customer support, Egain positions are more technical, whereas Customer Service Representatives focus on service delivery and customer satisfaction.

What are the key skills and qualifications needed to thrive as an eGain Solutions Consultant, and why are they important?

To thrive as an eGain Solutions Consultant, you need a solid background in computer science or information technology, experience with CRM/contact center solutions, and strong analytical skills. Familiarity with the eGain platform, integration tools, APIs, and relevant certifications like Salesforce or ITIL are commonly required. Excellent communication, problem-solving abilities, and customer-focused mindset help professionals stand out in client interactions and project delivery. These skills are crucial for successfully implementing eGain solutions, ensuring client satisfaction, and driving digital transformation initiatives.
More about Egain jobs
What job categories do people searching Egain jobs look for? The top searched job categories for Egain jobs are:
Egain jobs near you
Infographic showing various Egain job openings in the United States as of June 2026, with employment types broken down into 53% Full Time, and 47% Contract. Highlights an 41% Physical, 24% Hybrid, and 35% Remote job distribution, with an average salary of $52,564 per year, or $25.3 per hour.
Senior Customer Success Manager

Senior Customer Success Manager

eGain Corporation

Sunnyvale, CA • On-site

$140K/yr

Full-time

Posted 13 days ago

Job description

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Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Ride the AI Knowledge Revolution
The enterprise world just woke up: trusted knowledge isn't a nice-to-have-it's the fuel AI runs on. At eGain, we've spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth.
The Opportunity
You'll be the strategic advisor our Global 2000 clients rely on as they navigate the biggest transformation enterprise software has seen in years. Knowledge management is exploding from back-office necessity to boardroom priority, and we hold the cards: marquee clients, proven SaaS architecture, and hybrid AI that actually delivers.
Your mission: You'll align our AI-powered knowledge platform to executive priorities, expand our footprint, and turn implementation wins into measurable business impact.
What You'll Do
  • Own the success of a portfolio of strategic enterprise accounts from onboarding through renewal.
  • Build trusted advisor relationships with senior business and IT stakeholders. Translate their AI strategies into knowledge management roadmaps that deliver measurable ROI.
  • Drive product adoption and identify expansion opportunities. Transform satisfied customers into vocal advocates and case study partners
What You Bring
  • Proven track record in customer success or consulting roles with enterprise B2B SaaS clients.
  • Deep understanding of AI, automation, and the enterprise technology landscape.
  • Proven ability to manage complex stakeholder relationships. Comfortable presenting business reviews to VPs and C-level executives.
Why Now
The market is moving. Businesses are scrambling to make AI work, and they're finally realizing garbage knowledge in means garbage decisions out. We've got the solution, the customers, and the momentum. We just need someone who can ensure our customers unlock the full potential of eGain.
Our Hiring Process is "Easy with eGain"
Step 1
Written test
  • Aptitude section - this is a GRE style test (60 minutes or less)
  • Functional section - this is a take-home test

Step 2
Panel interview (in-person at eGain Sunnyvale office)
Next step
Email your resumé to [email protected] with the position title "Senior Customer Success Manager" in the email subject.
Compensation
  • Base salary is $140,000 per year, plus a variable bonus of up to 20%.
  • Stock options.

Please note that the compensation package can vary based on the candidate's qualifications and experience level.

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