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Egain Jobs (NOW HIRING)

eGain Corporation

Research Engineer

Sunnyvale, CA · On-site

$140K/yr

SHARE Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub ...

eGain Corporation

Software Engineer, II

Sunnyvale, CA · On-site

$110K/yr

SHARE Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub ...

eGain Corporation

Director, Sales

Sunnyvale, CA · On-site

$175K/yr

Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic ...

eGain Corporation

AI Solutions Architect

Sunnyvale, CA · On-site

$170K/yr

Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic ...

eGain Corporation

Software Engineer

Sunnyvale, CA · On-site

$90K/yr

SHARE Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub ...

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How much do egain jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for egain in the United States is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $27.64 per hour, depending on experience, location, and employer.

Is eGain a good company?

eGain is a customer engagement software company that provides solutions for omnichannel support, knowledge management, and AI-driven chatbots. The company's reputation varies based on employee reviews and industry performance, with some noting a collaborative environment and others citing management or work-life balance concerns. Job seekers should research current employee feedback and company culture to assess suitability for their career goals.

What is the salary of eGain Communications Pvt Ltd?

eGain Communications Pvt Ltd offers salaries for roles such as customer service and technical support, typically ranging from INR 3 to 8 lakhs per year depending on experience and position. Salaries for specialized roles like software engineers or sales professionals can be higher, often exceeding INR 10 lakhs annually. Compensation may also include benefits like bonuses, health insurance, and performance incentives.

What's the easiest AI job to get?

Entry-level AI roles such as data annotation, labeling, or basic machine learning technician positions are generally the easiest to obtain, often requiring minimal experience and focusing on specific tasks. Developing foundational skills in programming, data handling, and understanding AI concepts can improve chances of entry into these roles.

Which 3 jobs will survive AI?

Jobs like software developers, data analysts, and cybersecurity specialists are expected to persist as AI automates routine tasks but requires human oversight, creativity, and complex problem-solving skills. These roles involve critical thinking, adaptability, and expertise in tools like programming languages and security protocols, making them less susceptible to full automation.

What is an Egain specialist?

An Egain specialist is a professional who works with the Egain platform, a software solution designed for customer engagement and knowledge management. These specialists implement, configure, and optimize Egain’s tools to help organizations improve their customer service operations, often integrating chatbots, live chat, email management, and knowledge bases. Their expertise ensures that businesses can provide efficient, consistent, and high-quality support to their customers across multiple digital channels.

What are the main responsibilities of an eGain implementation specialist on a daily basis?

As an eGain implementation specialist, your daily responsibilities typically include configuring and customizing the eGain platform to meet client requirements, coordinating with clients to gather and clarify business needs, and troubleshooting issues that arise during deployment. You’ll also collaborate closely with project managers, developers, and client IT teams to ensure seamless integration with existing systems. Additionally, you may provide training and support to end-users, ensuring they can effectively utilize the system post-implementation.

What is the difference between Egain vs Customer Service Representative?

AspectEgainCustomer Service Representative
Required CredentialsTypically requires technical certifications or training in customer support softwareHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentCall centers, technical support teams, or online support platformsRetail stores, call centers, or office settings
Employer & Industry UsageUsed by tech companies, support centers, and software providersUsed across retail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding technical support roles and toolsCustomer interaction and service skills

Egain roles focus on technical support and software troubleshooting within support teams, often requiring specialized certifications. Customer Service Representatives handle direct customer interactions across various industries, emphasizing communication skills. While both roles involve customer support, Egain positions are more technical, whereas Customer Service Representatives focus on service delivery and customer satisfaction.

What are the key skills and qualifications needed to thrive as an eGain Solutions Consultant, and why are they important?

To thrive as an eGain Solutions Consultant, you need a solid background in computer science or information technology, experience with CRM/contact center solutions, and strong analytical skills. Familiarity with the eGain platform, integration tools, APIs, and relevant certifications like Salesforce or ITIL are commonly required. Excellent communication, problem-solving abilities, and customer-focused mindset help professionals stand out in client interactions and project delivery. These skills are crucial for successfully implementing eGain solutions, ensuring client satisfaction, and driving digital transformation initiatives.
More about Egain jobs
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Egain jobs near you
Infographic showing various Egain job openings in the United States as of July 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 40% Physical, 40% Hybrid, and 20% Remote job distribution, with an average salary of $52,564 per year, or $25.3 per hour.

Research Engineer

eGain Corporation

Sunnyvale, CA • On-site

$140K/yr

Full-time

Re-posted 29 days ago

Job description

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Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Responsibilities
  • Develop and optimize XLM/ML-based algorithms for product-driven applications.
  • Build data pipelines and training frameworks to support experimentation and deployment.
  • Collaborate with cross-functional teams to integrate research outcomes into production systems.
  • Analyze performance metrics and iterate on model/systemimprovements for real-world impact.
Education
  • Ph.D. in Computer Science, Data Science, or a related field from a top-tier US university
Our Hiring Process is "Easy with eGain"
Step 1
Written test
  • Aptitude section - this is a GRE style test (60 minutes or less)
  • Functional section - this is a take-home test

Step 2
Panel interview (in-person at eGain Sunnyvale office)
Next step
Email your resumé to [email protected] with the position title "Research Engineer" in the email subject.
Compensation
  • Base salary is $140,000 per year.
  • Stock options.

Please note that the compensation package can vary based on the candidate's qualifications and experience level.

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