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Edtech Customer Success Jobs (NOW HIRING)

Harris

Customer Success Consultant

New York, NY

What We're Looking For Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer success. Skills: o Strong consultative selling and solution-based approach. o Expertise in ...

Harris

What We're Looking For Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer success. Skills: o Strong consultative selling and solution-based approach. o Expertise in ...

Securly

Director of Customer Success Operations

OR · On-site +1

We're proud to be recognized as a Top Place to Work , named to TIME's America's Top EdTech ... The Role Securly is looking for a Director, Customer Success Operations to lead the systems ...

Securly

Director of Customer Success Operations

We're proud to be recognized as a Top Place to Work , named to TIME's America's Top EdTech ... The Role Securly is looking for a Director, Customer Success Operations to lead the systems ...

HireLATAM

Remote Customer Success Officer

$3.0K - $4.0K/mo

Job Title: Remote Customer Success Officer ( 100% Work From Home) Location: Remote from Latin ... EdTech / L&D Background: Hands-on experience with Learning Management Systems (e.g., Moodle, Docebo ...

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Experience in SaaS, fintech, or edtech environments. * Experience working with post-secondary ...

Just Right Reader

Customer Success Manager

Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...

Just Right Reader

Customer Success Manager

$70K - $90K/yr

Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...

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How much do edtech customer success jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for edtech customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is an Edtech Customer Success professional?

Edtech Customer Success roles focus on helping educators, schools, or institutions successfully implement and utilize educational technology products. These professionals act as a bridge between the edtech company and its users, providing onboarding, training, ongoing support, and guidance to ensure customers achieve their desired outcomes. They analyze user feedback, troubleshoot issues, and work closely with product and support teams to enhance user satisfaction and product adoption. The ultimate goal is to foster long-term relationships and help customers realize the full value of the edtech solutions.

How does an Edtech Customer Success professional typically collaborate with product and support teams to enhance user experience?

Edtech Customer Success professionals often serve as a bridge between users and internal teams, regularly relaying feedback and insights from educators and learners to product managers and support staff. They participate in cross-functional meetings, provide input on feature development, and help prioritize bug fixes or enhancements based on customer needs. By maintaining open communication channels, they ensure that the platform evolves to address real classroom challenges, ultimately driving higher user satisfaction and retention.

What are the key skills and qualifications needed to thrive as an Edtech Customer Success professional, and why are they important?

To thrive as an Edtech Customer Success professional, you need a solid understanding of educational technology, strong problem-solving abilities, and experience in customer support or account management, often supported by a relevant degree. Familiarity with CRM systems like Salesforce, learning management systems (LMS), and basic data analytics tools is typically required. Exceptional communication, empathy, and adaptability are crucial soft skills for building relationships with educators and navigating diverse client needs. These skills and qualities are essential to ensure client satisfaction, drive product adoption, and foster long-term partnerships in the dynamic edtech landscape.

What cities are hiring for Edtech Customer Success jobs?

Cities with the most Edtech Customer Success job openings:

What are popular job titles related to Edtech Customer Success jobs?

For Edtech Customer Success jobs, the most frequently searched job titles are:

Infographic showing various Edtech Customer Success job openings in the United States as of September 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Consultant

New York, NY

Harris
Accounting Services • 1 - 5K employees
Learn more about Harrisexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Key Responsibilities

Sales & Growth

Develop and execute go-to-market strategies to expand business within assigned regions.

Conduct market research and build targeted prospect lists using disciplined prospecting methods.

Drive new business opportunities through cold calling, networking, and industry events.

Prepare compelling proposals, quotations, and RFP responses.

Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.

Conduct periodic check-ins and goal reviews with partner leadership teams.

Oversee renewals and payment processes, collaborating with the Renewal team.

Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.

Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

Represent your product line on the Operations Council to identify trends and influence product evolution.

Collaborate with marketing and product teams to design campaigns and services that meet partner needs.

Identify and develop new billable services to address evolving customer challenges.

What We're Looking For

Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer success.

Skills:

o Strong consultative selling and solution-based approach.

o Expertise in relationship management and account growth strategies.

o Ability to deliver training and communicate effectively with educators and leaders.

o Proficiency in Salesforce CRM and Microsoft Office Suite.

Traits:

o Entrepreneurial mindset, results-driven, and highly persistent.

o Growth-oriented with strong analytical and problem-solving skills.

Education: Bachelor's degree or equivalent experience.

What We Offer

Competitive salary plus commission structure.

Comprehensive medical, dental, and vision coverage from day one.

Employee stock ownership and 401K matching programs.

Generous vacation and personal leave.

Opportunities for career growth and creative expansion.

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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