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Edtech Customer Success Jobs (NOW HIRING)

Everway

Manager, Customer Success

About the role The Manager of Customer Success leads Everway's Customer Success team, helping ... Experience within EdTech or supporting educational institutions. * Degree or equivalent experience ...

New

Everway

Manager, Customer Success

Manager, Customer Success Remote, USA Every mind is unique. Yet much of the world is still built ... Experience within EdTech or supporting educational institutions. * Degree or equivalent experience ...

New

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Experience in SaaS, fintech, or edtech environments. * Experience working with post-secondary ...

Just Right Reader

Customer Success Manager

Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...

Just Right Reader

Customer Success Manager

OR · Remote

$70K - $90K/yr

Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...

Just Right Reader

Customer Success Manager

$70K - $90K/yr

Qualifications: * 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred). * Proven success ...

Huzzle

Customer Success Manager/Account Manager

Huzzle Customer Success Manager At Huzzle, we connect exceptional B2B sales professionals with top ... EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in ...

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How much do edtech customer success jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for edtech customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are Edtech Customer Success roles?

Edtech Customer Success roles focus on helping educators, schools, or institutions successfully implement and utilize educational technology products. These professionals act as a bridge between the edtech company and its users, providing onboarding, training, ongoing support, and guidance to ensure customers achieve their desired outcomes. They analyze user feedback, troubleshoot issues, and work closely with product and support teams to enhance user satisfaction and product adoption. The ultimate goal is to foster long-term relationships and help customers realize the full value of the edtech solutions.

How does an Edtech Customer Success professional typically collaborate with product and support teams to enhance user experience?

Edtech Customer Success professionals often serve as a bridge between users and internal teams, regularly relaying feedback and insights from educators and learners to product managers and support staff. They participate in cross-functional meetings, provide input on feature development, and help prioritize bug fixes or enhancements based on customer needs. By maintaining open communication channels, they ensure that the platform evolves to address real classroom challenges, ultimately driving higher user satisfaction and retention.

What are the key skills and qualifications needed to thrive as an Edtech Customer Success professional, and why are they important?

To thrive as an Edtech Customer Success professional, you need a solid understanding of educational technology, strong problem-solving abilities, and experience in customer support or account management, often supported by a relevant degree. Familiarity with CRM systems like Salesforce, learning management systems (LMS), and basic data analytics tools is typically required. Exceptional communication, empathy, and adaptability are crucial soft skills for building relationships with educators and navigating diverse client needs. These skills and qualities are essential to ensure client satisfaction, drive product adoption, and foster long-term partnerships in the dynamic edtech landscape.
What cities are hiring for Edtech Customer Success jobs? Cities with the most Edtech Customer Success job openings:

Customer Experience & Product Success Lead

AJAIA

Fort Lauderdale, FL • On-site

Full-time

Posted 13 days ago

Job description

Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Experience & Product Success Lead, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
  • Bachelor's degree or equivalent experience
  • 3-6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:
  • Experience supporting EdTech or K-12 education technology platforms.
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits
  • Competitive base salary + performance incentives
  • Professional development opportunities

Apply