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Edtech Customer Success Jobs (NOW HIRING)

Framework

K-12 Edtech Customer Success Manager

$32/hr

K-12 Edtech Customer Success Manager - Contract With Possible Conversion To FTE Job Type: Contract, W-2 Employee -- Two openings available, both with potential to transition to full-time employment ...

AJAIA

EdTech Customer Success Manager

Customer success or customer support in a SaaS environment * Product support or technical customer care * EdTech platform support or implementation * Strong written communication skills with the ...

Collej AI

Customer Experience Associate

Frisco, TX · On-site

$15.50 - $20.75/hr

Experience in EdTech customer success or account management * Familiarity with Salesforce, HubSpot, or similar CRM What you'll love about Collej AI * A front-row seat to district transformation ...

Emote

Customer success

Oakland, CA · On-site

Customer & Product Success We are an early EdTech startup at the nexus of Mental Health, Communication, and Education. Today, education is reeling from an inability to catch addressable student needs ...

StudyFetch

Customer Success Manager

Beverly Hills, CA · On-site

$75K - $150K/yr

Drive renewals and expansions through relationship-building and value demonstration What We're Looking For * 3+ years of experience in Customer Success, Account Management, or EdTech services

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Experience supporting EdTech or K-12 education technology platforms. * Familiarity with AI tools or ...

StudyFetch

Customer Success Manager

Beverly Hills, CA · On-site

$75K - $150K/yr

Drive renewals and expansions through relationship-building and value demonstration What We're Looking For * 3+ years of experience in Customer Success, Account Management, or EdTech services

StudyFetch

Customer Success Manager

Beverly Hills, CA · On-site

$75K - $150K/yr

Drive renewals and expansions through relationship-building and value demonstration What We're Looking For * 3+ years of experience in Customer Success, Account Management, or EdTech services

Huzzle

Customer Success Manager

Customer Success Manager At Huzzle, we connect exceptional talent with top opportunities at leading ... EdTech. Unlike traditional outsourcing, you'll be placed directly with a client as a valued ...

Instructure, Inc

Sr. Customer Success Manager

Share industry trends, emerging EdTech benchmarks, and peer-customer success stories to inspire strategic adoption. Retention and Growth * Own the strategic health and growth trajectory of your ...

Instructure

Sr. Customer Success Manager

Share industry trends, emerging EdTech benchmarks, and peer-customer success stories to inspire strategic adoption. Retention and Growth * Own the strategic health and growth trajectory of your ...

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Edtech Customer Success information

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How much do edtech customer success jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for edtech customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is an Edtech Customer Success professional?

Edtech Customer Success roles focus on helping educators, schools, or institutions successfully implement and utilize educational technology products. These professionals act as a bridge between the edtech company and its users, providing onboarding, training, ongoing support, and guidance to ensure customers achieve their desired outcomes. They analyze user feedback, troubleshoot issues, and work closely with product and support teams to enhance user satisfaction and product adoption. The ultimate goal is to foster long-term relationships and help customers realize the full value of the edtech solutions.

How does an Edtech Customer Success professional typically collaborate with product and support teams to enhance user experience?

Edtech Customer Success professionals often serve as a bridge between users and internal teams, regularly relaying feedback and insights from educators and learners to product managers and support staff. They participate in cross-functional meetings, provide input on feature development, and help prioritize bug fixes or enhancements based on customer needs. By maintaining open communication channels, they ensure that the platform evolves to address real classroom challenges, ultimately driving higher user satisfaction and retention.

What are the key skills and qualifications needed to thrive as an Edtech Customer Success professional, and why are they important?

To thrive as an Edtech Customer Success professional, you need a solid understanding of educational technology, strong problem-solving abilities, and experience in customer support or account management, often supported by a relevant degree. Familiarity with CRM systems like Salesforce, learning management systems (LMS), and basic data analytics tools is typically required. Exceptional communication, empathy, and adaptability are crucial soft skills for building relationships with educators and navigating diverse client needs. These skills and qualities are essential to ensure client satisfaction, drive product adoption, and foster long-term partnerships in the dynamic edtech landscape.

What cities are hiring for Edtech Customer Success jobs?

Cities with the most Edtech Customer Success job openings:

What are popular job titles related to Edtech Customer Success jobs?

For Edtech Customer Success jobs, the most frequently searched job titles are:

Infographic showing various Edtech Customer Success job openings in the United States as of September 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

K-12 Edtech Customer Success Manager

Orlando, FL • On-site, Remote

Framework
Real Estate • 11 - 50 employees
Learn more about Frameworkexternal

$32/hr

Contractor

Re-posted 11 hours ago

Job description

K-12 Edtech Customer Success Manager - contract with possible conversion to FTE

Job Type: Contract, W-2 Employee - Two openings available, both with potential to transition to full-time employment:

  1. Full-time, 40 hours/week, Monday-Friday, 8:00 AM-5:00 PM ET
  2. Part-time, 20 hours/week during business hours (8:00 AM-5:00 PM ET)

Location: Florida (Remote) - Must reside in the state of Florida; candidates within driving distance of Orlando, FL preferred

About the Role:


Framework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale relationship, delivering engaging product training and ensuring districts and schools maximize the value of our K-12 state assessment preparation programs. In this fast-paced environment, you will collaborate with Customer Success leadership to build creative solutions, execute engagement campaigns, and directly impact our business goals. We are looking for candidates with experience as an educator (former or transitioning teacher) or experience in a similar role for another K-12 edtech company.

Transitioning teachers are welcome and encouraged to apply.

Key Responsibilities:

  • Customer Engagement & Growth: Connect with customers daily via phone, email, chat, and Zoom to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.
  • Onboarding & Training: Own the customer onboarding process, including rostering new schools onto the platform. Conduct on-demand training sessions and create engaging curriculum (e.g., instructional videos, whitepapers) for teachers and administrators. Partner with Sales to drive engagement, upselling, and renewals.
  • Problem Solving: Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.
  • Process Improvement: Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.
  • Cross-Functional Collaboration: Act as a trusted partner and clear communicator between external clients and internal teams.

Qualifications & Skills:

  • Experience: 2+ years in Customer Success. EdTech or K-12 experience is strongly preferred.
  • Education: Bachelor's Degree required. Prior experience working in a school as a teacher or administrator is highly desirable. Transitioning teachers are welcome and encouraged to apply.
  • Core Competencies: Strong tech skills, communication skills, and problem-solving abilities. Consultative sales skills are a plus.
  • Adaptability: Comfortable working independently in a fast-paced, unstructured environment. Emerging people management skills are a plus.
  • Location: Must reside in Florida; candidates near Orlando strongly preferred.
  • Travel: Occasional in-person customer visits required, approximately once a month.

Compensation:

  • Pay Rate: $32.00 per hour

Interested candidates, please reach out directly or apply through this post.

Employment Type: CONTRACTOR

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