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Ed Tech Customer Success Jobs (NOW HIRING)

King County, WA

IT Customer Success Manager

Seattle, WA · On-site

$160K - $203K/yr

King County Department of Information Technology (KCIT) is seeking IT Customer Success Managers to join our team! In this role, you'll build strong relationships with our business partners and help ...

King County

IT Customer Success Manager

Seattle, WA · On-site

$160K - $203K/yr

King County Department of Information Technology (KCIT) is seeking IT Customer Success Managers to join our team! In this role, you'll build strong relationships with our business partners and help ...

Rosendin Electric, Inc.

YOUR NEXT OPPORTUNITY Sr. IT Customer Success Specialist - Enterprise Application is responsible for serving as the primary liaison between the IT Enterprise Applications team and business users ...

Syneoshealth

Sr Tech Customer Success Analyst

Bridgewater, NJ · On-site

$90K - $119K/yr

Sr Tech Customer Success Analyst Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across ...

Rosendin Electric, Inc.

The Sr. IT Customer Success Specialist - Enterprise Application is responsible for serving as the primary liaison between the IT Enterprise Applications team and business users, ensuring enterprise ...

TidalHealth

ED Tech

Seaford, DE · On-site

$17.74 - $25.72/hr

... Excellent customer service skills * Basic computer knowledge required ED Tech Benefits * At ... TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules ...

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Ed Tech Customer Success information

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How much do ed tech customer success jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ed tech customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is an Ed Tech Customer Success?

An Ed Tech Customer Success role involves helping educational institutions and educators successfully use educational technology products or services. Professionals in this role act as a bridge between the company and its clients, ensuring that users are supported, trained, and able to maximize the value of the ed tech solutions provided. They often handle onboarding, address customer concerns, provide product guidance, and gather feedback to inform product improvements. The overall goal is to ensure customer satisfaction, retention, and long-term success with the company's offerings.

What are the key skills and qualifications needed to thrive as an Ed Tech Customer Success professional?

To thrive as an Ed Tech Customer Success professional, you need a solid understanding of educational technology, customer relationship management, and often a background in education or SaaS environments. Familiarity with CRM platforms like Salesforce, learning management systems (LMS), and tools such as Zendesk or Intercom is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building strong client relationships and addressing user concerns. These competencies ensure customer satisfaction, drive product adoption, and contribute to long-term client retention in the competitive Ed Tech industry.

How does an Ed Tech Customer Success professional typically collaborate with educators and product teams to ensure successful technology adoption?

Ed Tech Customer Success professionals regularly act as a bridge between educators using the platform and the internal product teams. They gather feedback from teachers and administrators about their experiences, challenges, and needs, and then communicate these insights to the product team to inform improvements and new features. This collaboration often involves leading training sessions, troubleshooting issues, and creating resources to maximize engagement and satisfaction. Successful professionals in this role are proactive communicators who excel at building long-term relationships and advocating for customer needs within their organization.

What is the difference between Ed Tech Customer Success vs Ed Tech Support Specialist?

AspectEd Tech Customer SuccessEd Tech Support Specialist
Required CredentialsTypically a bachelor's degree, experience in customer success or account managementOften a high school diploma or associate degree, technical troubleshooting skills
Work EnvironmentClient-facing, proactive engagement, relationship managementTechnical troubleshooting, reactive support, help desk environment
Employer & Industry UsageEd tech companies, SaaS providers, educational institutionsEd tech companies, software vendors, educational institutions

Ed Tech Customer Success focuses on building long-term relationships, onboarding, and ensuring client satisfaction. In contrast, Ed Tech Support Specialists handle technical issues and provide reactive troubleshooting. Both roles are vital in the ed tech industry but differ in their focus and daily tasks.

More about Ed Tech Customer Success jobs

What cities are hiring for Ed Tech Customer Success jobs?

Cities with the most Ed Tech Customer Success job openings:

What states have the most Ed Tech Customer Success jobs?

States with the most job openings for Ed Tech Customer Success jobs include:

What are popular job titles related to Ed Tech Customer Success jobs?

For Ed Tech Customer Success jobs, the most frequently searched job titles are:

Ed Tech Customer Success jobs near you
Infographic showing various Ed Tech Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

IT Customer Success Manager

Seattle, WA • On-site

GovernmentJobs.com
Recruiting and Staffing Services • 11 - 50 employees
Learn more about GovernmentJobs.comexternal

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Posted 18 days ago

Job description

IT Customer Success Manager

King County Department of Information Technology (KCIT) is seeking IT Customer Success Managers to join our team! In this role, you'll build strong relationships with our business partners and help them get the most value from KCIT's technology products and services for their assigned departments within King County. This role serves as the business relationship manager, connecting customers to KCIT services and ensuring high satisfaction. You will proactively support the adoption of technology and represent customer needs within KCIT, offering creative, end-to-end solutions across our full range of products and services, including driving innovative approaches that meet evolving business demands. Success in this role means understanding KCIT's evolving IT landscape, how both legacy and new products, services, and capabilities are delivered, then partnering with customers to implement solutions and guide them through change.

This recruitment may be used to fill multiple position types including Career Service, Special Duty, and Term Limited Temporary. These positions are only open to internal King County employees only.

About King County Department of Information Technology (KCIT)

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region's most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County's mission.

Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx.

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