Ed Tech Customer Success Jobs in Michigan (NOW HIRING)

The Patient Care Tech (ED Tech) functions primarily in direct patient care and demonstrates competent clinical practice with a variety of patients. The tech in the ED works as part of a team with a common goal of offering patient centered, timely care, in a safe and friendly environment. The tech in this position offers individualized compassionate care to emergency department patients, observation patients, and outpatients based on the direction of the physician and RN. The tech pleasantly provides nonjudgmental care for the acutely ill, as well as the non-acute patient. This position requires the ability to perform multiple ancillary roles including, but not limited to, performing duties and procedures within the scope of their practice as assigned, specimen collection, vital signs, EKGs, stocking of supplies, cleaning, and transportation of patients, clerical responsibilities, lab collection, respiratory treatments, and other duties as assigned. This position requires assisting the nurse, physician, and other members of the team to provide relationship-based patient centered care. The tech in this role works with multiple types of sophisticated equipment and handles various types of patients in a friendly and frequently stressful environment.

Responsibilities

40% The tech as part of a multidisciplinary team, maintains a friendly customer-oriented attitude at all times. It is expected that all team members will work together to provide the best possible care to MyMichigan Healths patients, families, visitors, staff, community members, and any other person that is encountered while representing MyMichigan Health. It is expected that at all times the tech will treat every person they encounter with non-judgmental: kindness, compassion, respect, and relationship-based care.

30% Follows direction from RN to provide services as prescribed by the physicians authorized plan of care and accepted standards of evidence-based practice that is within the techs scope of practice. Provides direct patient care including minor treatments, answering call lights, assisting with transfers, responding to alarms, and other duties as assigned.

20% Reports effectiveness of treatment plan to the RN and makes suggestions or participates in updating/revising the treatment plan in collaboration with other team members, utilizing current information to improve patient care.

10% The tech is knowledgeable and compliant with all local, state, and federal regulations and guidelines.

The tech maintains knowledge of MyMichigan Health and ED specific policies and procedures relating to the care and maintains professional standards.

Other duties and responsibilities:

Safety

Demonstrates awareness of specific safety concerns in department. Demonstrates competency in Infection Prevention and Control Practices and Policies

Complies with MyMichigan Health safety guidelines.

Maintain department equipment as necessary.

Identifies and communicates concern regarding unsafe conditions or equipment promptly.

Participates in medical center safety drills.

Utilizes appropriate lift equipment on a routine basis.

Education

Attends education days.

Seeks opportunities for self-education and enrichment while sharing information with co-workers.

Patient Care

Collects vital signs and weight.

Participates in direct patient care. Moves, lifts, and transports patients as required.

Performs EKG.

Performs intravenous access as ordered and when within scope, in a prompt accurate manner.

Performs other clinical and technical aspects of care in accordance with established policies.

Recognizes and displays pleasant, friendly and cooperative manner to public.

Maintains clean and tidy exam room, including inventory of room supplies.

Maintains orderly patient flow.

Cleans equipment.

Is familiar with cardiac monitors, can apply leads and operate equipment.

Can assist with emergency equipment and procedures under the direct supervision of the RN or ED physician.

Completes documentation as required.

Follows sterile technique during set up and throughout procedure. Assists physicians with all types of procedures.

Quality

Supports the mission, goals, policies, and standards of the ED.

Assists RN to ensure patient care outcomes and safety needs are met.

Communicates identified problems to appropriate personnel and implements actions to assure patient needs are met.

Assists unit in maintaining the area according to Joint Commission standards.

Participates in quality improvement activities in the department.

Secretary

All Clerical Duties.

Answers telephone.

Enters labs and other orders as requested.

Assists with medical procedures and minor surgery.

Emergency Care/Safety

Health Care Provider certification maintained (as applicable).

Performs according to procedure in all medical center emergency situations.

Provides and ensures safe and secure environment for the patient.

Is familiar with all safety and emergency procedures.

Ordering and Stocking

Assists with ordering as indicated.

May include: Orders from purchasing weekly for medical supplies, lab supplies and office supplies.

Special invoices for supplies not available in storeroom.

Placing orders with Pharmacy.

Stock exam room with supplies and fill hand cleaner bottles.

Demonstrates competency in Infection Prevention and Control Practices and Policies

Possesses an understanding of infection prevention and control measures designed to prevent the spread of infectious diseases.

Maintains the standards of the infection prevention and control policies.

Implements and maintains isolation techniques per policy.

Follows hand hygiene policies and utilizes personal protective equipment as required.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Will be responsible to work on-call, as scheduled.

All other duties as assigned.

Certifications and Licensures

Credential: TEAM ADVANCED: Techniques for Effective Aggression Mgt

Equivalent Experience: Within 3 months of hire or transfer (Employees who are in this position on or before 12/31/2023 will have 24 months to complete this certification)

Credential: BLS: Basic Life Support

Equivalent Experience: Required within 1 month of hire or transfer

Qualification Source: AHA

Credential: PCT: MMH PCT/CNA/EMT/LPN Certification

Equivalent Experience: Must hold an internal MyMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the state of Michigan or completion of an accredited Licensed Practical Nurse program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program. *For current PCTs with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal MyMichigan Health Patient Care Technician certification will be offered*

Credential: FINGERPRIN: Fingerprinting

Equivalent Experience:

Required Education

Education: High School Diploma or GED

Equivalent Experience:

Education Specialization:

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Current Emergency Medical Technician licensed with the State of Michigan, Registered Nurses Aide Certification, proof of status as a student in a school of nursing, or completion of a nurses aide state approved training course. For those employees who have two or more years of current nurse aide experience, the above registered nurse's aide requirement may be waived.

Organizational skills needed to prioritize workload.

Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

This position must show knowledge, ability, and competence in treating patients who range in age from pre-natal to 100+ years.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.