Ed Tech Customer Success Jobs (NOW HIRING)

Be the heart of compassionate care in a patient care support role with us! In this vital role, you'll provide essential assistance and comfort to patients, ensuring they receive the best possible experience during their healthcare journey. If you’re dedicated, empathetic, and ready to make a positive impact on patients' lives, we encourage you to apply today and become a crucial part of our caring team!

Benefits Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Summary Description

The ED Tech I is a member of the emergency department patient care services team with primary responsibilities for technical, multi-skilled direct and indirect patient care activities. The ED TECH I is assigned to work under the supervision of a registered nurse who delegates tasks based upon patient needs and ED Tech I skills and scope of practice.

1. Collaborates and cooperates with care team members to ensure consistency and quality of care and promotes productive employee relations among staff members. Demonstrates an understanding of and commitment to the philosophy and objective of continuous improvement, team work and the mission vision and values of the DMC. *

2. Assists the registered nurse by gathering data on patient conditions, direct patient observation. Reports changes in patient medical and/or emotional condition to the registered nurse. Documents interventions and patient responses according to policy. Assists nursing personnel in responding to various emergency patient situations. *

4. Assists in the training/orientation of other technicians and care team members as directed. *

5. Follows all departmental policies, procedures and objectives; continuous improvement initiatives; safety environmental and infection control standards. *

6. Demonstrates sensitivity to patient comfort and privacy and expresses interest in patient progress. Answers questions from patients and their families and explains procedures and processes within the scope of their training/responsibilities. Maintains confidentiality. *

7. As required by unit needs, performs general clerical duties which may include, but are not limited to, answering telephones and call lights, greeting patients and visitors. *

8. Enhances personal growth through participation in workshops, educational programs, in-service meetings and reviewing current literature. Shares joint accountability (with the institution) for maintaining competencies. *

Minimum Qualifications

1. High school diploma or GED.

2. Graduation from a school of practical nursing ...OR...

3. Completion of one of the following:

a. A Certified PCA/PCT Program

b. A Certified Nurse Assistant Program or equivalent training.

c. A Medical Assistant Program.

d. An EMT Program

e. A phlebotomy training program

With, six (6) months direct patient care experience, preferred.

Skills Required

1. Good analytical and observational problem-solving skills.

2. Mathematical ability to perform calculations such as addition, subtraction, multiplication and division etc.

3. Ability to adapt to new technologies used in the work environment.

4. A high level of interpersonal and verbal skill and team work commitment in order to effectively function as a team member in support of all services delivered on the patient unit and to effectively communicate with patients, their families and other hospital personnel to address customer needs.

5. Good reading, writing and comprehension skills in order to understand, effectively communicate and contribute to procedures, processes, orders, methods and standards.

6. Physical ability to regularly (80-90% of work time) walk and stand; lift soiled linens and move equipment as necessary; assist patients in repositioning, transport, bed to stretcher transferring or car to wheelchair or stretcher transfer, basic activities of daily living and maintenance locomotion requiring lifting (very heavy 60+ pounds), bending, pulling, pushing, standing and walking.

7. Visual acuity and manual dexterity.

8. Ability to perform routine clerical functions such as answering telephones, taking messages and basic retrieval of computer information.

9. Demonstrates willingness to make a meaningful contribution to the work environment as evidenced through behavior and attitude.

Facility Description

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy and six ambulatory sites.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.