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Ed Tech Customer Success Jobs (NOW HIRING)

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage ... through technology. The diagnosis rate for autism has surged over the past decade to 1 in 31 ...

MongoDB

Customer Success Manager

Austin, TX · On-site

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

MongoDB

Customer Success Manager

San Francisco, CA

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

MongoDB

Customer Success Manager

San Francisco, CA

By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their ...

Boston Medical Center

Lead ED Tech

Brighton, MA

$48K - $62K/yr

... all customers (internal and external). 2. Communicates effectively with internal and external ... Previous ED Tech experience strongly preferred Hardware/Software: KNOWLEDGE, SKILLS & ABILITIES ...

Ivalua

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager (New York, NY - US) Founded in 2000, Ivalua is a leading global provider ... You'll often find yourself traversing between business and technology topics. This role will ...

UCP of Maine

K-4 ED Tech III

Bangor, ME · On-site

$24/hr

Be part of a mission-driven team that values the well-being and success of every child Supportive ... What You'll Do As an SPPS BHP Ed Tech III, you'll: Support children in achieving behavioral and ...

Boston Medical Center

Lead ED Tech

Brighton, MA · On-site

$48K - $62K/yr

... all customers (internal and external). 2. Communicates effectively with internal and external ... Previous ED Tech experience strongly preferred Hardware/Software: KNOWLEDGE, SKILLS & ABILITIES ...

Boston Medical Center

Lead ED Tech

Boston, MA · On-site

$47K - $61K/yr

... all customers (internal and external). 2. Communicates effectively with internal and external ... Previous ED Tech experience strongly preferred Hardware/Software: KNOWLEDGE, SKILLS & ABILITIES ...

Boston Medical Center

Lead ED Tech

Brighton, MA · On-site

$48K - $62K/yr

... all customers (internal and external). 2. Communicates effectively with internal and external ... Previous ED Tech experience strongly preferred Hardware/Software: KNOWLEDGE, SKILLS & ABILITIES ...

St. Elizabeth's Medical Center

Lead ED Tech

Brighton, MA

$48K - $62K/yr

... all customers (internal and external). 2. Communicates effectively with internal and external ... Previous ED Tech experience strongly preferred Hardware/Software: KNOWLEDGE, SKILLS & ABILITIES ...

UCP of Maine

K-4 Ed Tech III

Bangor, ME

$24/hr

Be part of a mission-driven team that values the well-being and success of every child * Supportive ... As an SPPS BHP Ed Tech III, you'll: * Support children in achieving behavioral and educational ...

UCP of Maine

K-4 Ed Tech III

Bangor, ME · On-site

$24/hr

Be part of a mission-driven team that values the well-being and success of every child * Supportive ... As an SPPS BHP Ed Tech III, you'll: * Support children in achieving behavioral and educational ...

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Ed Tech Customer Success information

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How much do ed tech customer success jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for ed tech customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is an Ed Tech Customer Success role?

An Ed Tech Customer Success role involves helping educational institutions and educators successfully use educational technology products or services. Professionals in this role act as a bridge between the company and its clients, ensuring that users are supported, trained, and able to maximize the value of the ed tech solutions provided. They often handle onboarding, address customer concerns, provide product guidance, and gather feedback to inform product improvements. The overall goal is to ensure customer satisfaction, retention, and long-term success with the company's offerings.

What are the key skills and qualifications needed to thrive as an Ed Tech Customer Success professional, and why are they important?

To thrive as an Ed Tech Customer Success professional, you need a solid understanding of educational technology, customer relationship management, and often a background in education or SaaS environments. Familiarity with CRM platforms like Salesforce, learning management systems (LMS), and tools such as Zendesk or Intercom is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building strong client relationships and addressing user concerns. These competencies ensure customer satisfaction, drive product adoption, and contribute to long-term client retention in the competitive Ed Tech industry.

What is the difference between Ed Tech Customer Success vs Ed Tech Support Specialist?

AspectEd Tech Customer SuccessEd Tech Support Specialist
Required CredentialsTypically a bachelor's degree, experience in customer success or account managementOften a high school diploma or associate degree, technical troubleshooting skills
Work EnvironmentClient-facing, proactive engagement, relationship managementTechnical troubleshooting, reactive support, help desk environment
Employer & Industry UsageEd tech companies, SaaS providers, educational institutionsEd tech companies, software vendors, educational institutions

Ed Tech Customer Success focuses on building long-term relationships, onboarding, and ensuring client satisfaction. In contrast, Ed Tech Support Specialists handle technical issues and provide reactive troubleshooting. Both roles are vital in the ed tech industry but differ in their focus and daily tasks.

How does an Ed Tech Customer Success professional typically collaborate with educators and product teams to ensure successful technology adoption?

Ed Tech Customer Success professionals regularly act as a bridge between educators using the platform and the internal product teams. They gather feedback from teachers and administrators about their experiences, challenges, and needs, and then communicate these insights to the product team to inform improvements and new features. This collaboration often involves leading training sessions, troubleshooting issues, and creating resources to maximize engagement and satisfaction. Successful professionals in this role are proactive communicators who excel at building long-term relationships and advocating for customer needs within their organization.
What cities are hiring for Ed Tech Customer Success jobs? Cities with the most Ed Tech Customer Success job openings:
What states have the most Ed Tech Customer Success jobs? States with the most job openings for Ed Tech Customer Success jobs include:
Ed Tech Customer Success jobs near you
Infographic showing various Ed Tech Customer Success job openings in the United States as of May 2026, with employment types broken down into 63% Full Time, 36% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Manager

Passage Health

New York, NY • On-site, Remote

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life

Posted 26 days ago

Job description

Customer Success Manager
Location: NYC hybrid
Compensation: $90k-$120K + equity
About Passage Health
Passage Health is a fast-growing Series A startup on a mission to improve the quality and accessibility of autism care through technology. The diagnosis rate for autism has surged over the past decade to 1 in 31 children. Yet families still face waitlists of up to a year for care, as providers struggle to meet demand with outdated systems and manual workflows.
We're building the platform that powers autism care providers' entire business-from clinical documentation to operations to billing-modernizing how care is delivered and scaling access across a $460B market.
Over the past year, Passage has grown more than 3x year over year, driven by strong customer demand and expanding partnerships across the autism care ecosystem. As we continue to scale, we're focused on building durable foundations across the company, including the systems, processes, and decision-making needed to support long-term growth.
About the role
As a Customer Success Manager (CSM), you will play a pivotal role in shaping the future of our customer team. This is an exciting opportunity to join a fast-growing start-up and directly contribute to our clients' success. You'll collaborate with cross-functional teams to ensure successful implementations, build trusted partnerships, and help guide product improvements through client feedback.
Sponsorship is not available for this role.
What you will be doing
  • Client Onboardings: Own the end-to-end client onboarding process for a portfolio of customers, ensuring timely and seamless transitions, and proactively guiding clients through challenges
  • Client Success: Build and maintain strong relationships with many different client stakeholders, acting as their trusted advisor and point of contact. Monitor engagement, drive adoption, and proactively solve issues to ensure long-term success.
  • Client Support: Lean in and collaborate with our Support team to provide high quality support to your top tier clients helping with questions or basic technical support.
  • Product Feedback and Improvements: Gather valuable insights and feedback from clients to help shape product enhancements, acting as the customer's voice within our team.
  • Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to deliver a seamless and delightful client experience.
What you will bring
  • Experience: 3-5 years in Customer Success, Onboarding, Implementation, or a similar client-facing role, ideally in SaaS or healthcare technology.
  • Customer-Centric Mindset: Strong passion for helping clients succeed, backed by a history of fostering long-term relationships and solving client problems.
  • Ownership & Initiative: Embraces ownership mindset with ability to take initiative in a fast-paced start-up setting with exceptional attention to detail. Proactive and resourceful in identifying and addressing challenges.
  • Project Management: Exceptional organizational skills and ability to manage multiple projects and priorities in a fast-paced environment.
  • Excellent Communication: Outstanding written and verbal communication skills, with an ability to convey complex ideas clearly and effectively.
  • Personal connection to autism or autism care is a plus!
Why this role might be a great fit for you?
  • Opportunity to make a tremendous impact on an early-stage start up and team
  • Chance to use your skills to help children with autism
  • Preference for working in a fast-paced environment that offers new challenges and opportunities for growth
  • Competitive salary and equity compensation
  • Healthcare, dental, and vision benefits

Passage Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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