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Ed Tech Customer Success Jobs (NOW HIRING)

TidalHealth

ED Tech

Seaford, DE · On-site

$17.74 - $25.72/hr

... Excellent customer service skills * Basic computer knowledge required ED Tech Benefits * At ... TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules ...

TidalHealth

ED Tech

Seaford, DE · On-site

$17.74 - $25.72/hr

... Excellent customer service skills * Basic computer knowledge required ED Tech Benefits * At ... TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules ...

TidalHealth

ED Tech

Seaford, DE

$17.74 - $25.72/hr

... Excellent customer service skills * Basic computer knowledge required ED Tech Benefits * At ... TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules ...

DermaSensor

Customer Success Intern

Miami, FL

Join us as we reshape the future of healthcare with groundbreaking technology designed to make a ... Description What You'll Do • Support Director, Customer Success with customer onboarding ...

Forj Medical

Customer Success Specialist

Saint Paul, MN · On-site

$65K - $75K/yr

Nowhere else can you touch as many life-changing medical technologies. At Forj Medical, we work ... The Customer Success Specialist serves as the primary point of contact for a defined portfolio of ...

Yale New Haven Health

ED Tech I - Pequot ED

Groton, CT

$18 - $24.50/hr

Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and ... 1 year ED Tech experience SPECIAL SKILLS BCLS Certification YNHHS Requisition ID ...

Yale New Haven Health

ED Tech I - Pequot ED

Groton, CT

$18 - $24.50/hr

Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and ... 1 year ED Tech experience SPECIAL SKILLS BLS Certification YNHHS Requisition ID ...

Passage Health

Customer Success Manager

Manhattan, NY · On-site

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage ... through technology. The diagnosis rate for autism has surged over the past decade to 1 in 31 ...

Yale New Haven Health

ED Tech I - Pequot ED

Groton, CT

$18 - $24.50/hr

Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and ... 1 year ED Tech experience SPECIAL SKILLS BCLS Certification YNHHS Requisition ID ...

Pathify

Customer Success Engineer

Denver, CO · On-site +1

$70K - $115K/yr

Customer Success Engineer Department: Customer Success Employment Type: Full Time Location: Remote ... Prior experience in the Ed Tech/LMS sector or professional experience in higher education is ...

Yale New Haven Health

ED Tech I - Pequot ED

Groton, CT

$18 - $24.50/hr

Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and ... 1 year ED Tech experience SPECIAL SKILLS BLS Certification YNHHS Requisition ID ...

Yale New Haven Health

ED Tech I - Pequot ED

Groton, CT

$18 - $24.50/hr

Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and ... 1 year ED Tech experience SPECIAL SKILLS BLS Certification YNHHS Requisition ID ...

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Ed Tech Customer Success information

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How much do ed tech customer success jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for ed tech customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is an Ed Tech Customer Success role?

An Ed Tech Customer Success role involves helping educational institutions and educators successfully use educational technology products or services. Professionals in this role act as a bridge between the company and its clients, ensuring that users are supported, trained, and able to maximize the value of the ed tech solutions provided. They often handle onboarding, address customer concerns, provide product guidance, and gather feedback to inform product improvements. The overall goal is to ensure customer satisfaction, retention, and long-term success with the company's offerings.

What are the key skills and qualifications needed to thrive as an Ed Tech Customer Success professional, and why are they important?

To thrive as an Ed Tech Customer Success professional, you need a solid understanding of educational technology, customer relationship management, and often a background in education or SaaS environments. Familiarity with CRM platforms like Salesforce, learning management systems (LMS), and tools such as Zendesk or Intercom is typically required. Exceptional communication, problem-solving, and empathy are crucial soft skills for building strong client relationships and addressing user concerns. These competencies ensure customer satisfaction, drive product adoption, and contribute to long-term client retention in the competitive Ed Tech industry.

What is the difference between Ed Tech Customer Success vs Ed Tech Support Specialist?

AspectEd Tech Customer SuccessEd Tech Support Specialist
Required CredentialsTypically a bachelor's degree, experience in customer success or account managementOften a high school diploma or associate degree, technical troubleshooting skills
Work EnvironmentClient-facing, proactive engagement, relationship managementTechnical troubleshooting, reactive support, help desk environment
Employer & Industry UsageEd tech companies, SaaS providers, educational institutionsEd tech companies, software vendors, educational institutions

Ed Tech Customer Success focuses on building long-term relationships, onboarding, and ensuring client satisfaction. In contrast, Ed Tech Support Specialists handle technical issues and provide reactive troubleshooting. Both roles are vital in the ed tech industry but differ in their focus and daily tasks.

How does an Ed Tech Customer Success professional typically collaborate with educators and product teams to ensure successful technology adoption?

Ed Tech Customer Success professionals regularly act as a bridge between educators using the platform and the internal product teams. They gather feedback from teachers and administrators about their experiences, challenges, and needs, and then communicate these insights to the product team to inform improvements and new features. This collaboration often involves leading training sessions, troubleshooting issues, and creating resources to maximize engagement and satisfaction. Successful professionals in this role are proactive communicators who excel at building long-term relationships and advocating for customer needs within their organization.
What cities are hiring for Ed Tech Customer Success jobs? Cities with the most Ed Tech Customer Success job openings:
What states have the most Ed Tech Customer Success jobs? States with the most job openings for Ed Tech Customer Success jobs include:
Ed Tech Customer Success jobs near you
Infographic showing various Ed Tech Customer Success job openings in the United States as of May 2026, with employment types broken down into 63% Full Time, 36% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
ED Tech

ED Tech

TidalHealth

Seaford, DE • On-site

$17.74 - $25.72/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

TidalHealth rating

6.3

Company rating: 6.3 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

662nd of 869 rated healthcare providers

Job description

Why work at TidalHealth?

Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News’ Best Hospitals Procedures & Conditions ratings. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.

ED Tech Position Summary 

Under the specific direction of the Nurse, the Clinical Support Technician performs a variety of functions that support patient care within the unit.  The CST assists with general patient care, data collection, documentation, application of monitoring devices, communicates patient data to nurse, stocks necessary equipment and supplies in patient rooms.  The employee will demonstrate knowledge in the current concepts of his/her field and is responsible for providing quality service to patients and families.  

ED Tech Position Requirements

  • Previous CNA/EMT experience
  • Basic computer knowledge
  • Medical terminology preferred.
  • High School graduate or equivalent required.
  • C.N.A./E.M.T. Certification preferred with previous experience as a nursing assistant / EMT, or other healthcare-related education considered.
  • CPR required.
  • Evidence of: a) Effective communications, b) Self motivation, c) Problem solving skills, d) Accountability, e) Flexibility f) Excellent customer service skills
  • Basic computer knowledge required

ED Tech Benefits

  • At TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules or at least 37.5 hours for non 12-hour shift schedules and part-time team members working at least 30 hours or more on weekends only are eligible for benefits.
  • Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.

What TidalHealth employees say

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