Founding Customer Success & Commercial Expansion Lead (K-12 AI EdTech) Our client is the premier AI ... Act as the primary point of contact for technical troubleshooting, building self-service playbooks ...
Founding Customer Success & Commercial Expansion Lead (K-12 AI EdTech) Our client is the premier AI ... Act as the primary point of contact for technical troubleshooting, building self-service playbooks ...
Sales Account Executive, Edtech
Boston, MA · On-site
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
Boston, MA · On-site
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Our EdTech team supports the largest and most impactful Education Technology companies in the world ... Accelerate customer adoption of new AWS services and workload migrations * Maintain a robust and ...
Our EdTech team supports the largest and most impactful Education Technology companies in the world ... Accelerate customer adoption of new AWS services and workload migrations * Maintain a robust and ...
Customer Support Specialist
$18.50 - $24.75/hr
... service standards and support KPIs for response quality and resolution times. Essential criteria * 2+ years of experience in customer support or a related role, ideally within SaaS, EdTech, or a ...
Customer Support Specialist
$18.50 - $24.75/hr
... service standards and support KPIs for response quality and resolution times. Essential criteria * 2+ years of experience in customer support or a related role, ideally within SaaS, EdTech, or a ...
Sales Account Executive, Edtech
Indianapolis, IN · On-site
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
Indianapolis, IN · On-site
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
In this role, you will translate customer roadmap challenges into actionable, AWS-powered plans and ... Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We ...
In this role, you will translate customer roadmap challenges into actionable, AWS-powered plans and ... Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We ...
In this role, you will translate customer roadmap challenges into actionable, AWS-powered plans and ... Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We ...
In this role, you will translate customer roadmap challenges into actionable, AWS-powered plans and ... Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We ...
Sales Account Executive, Edtech
Chicago, IL · On-site
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
Chicago, IL · On-site
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
Indianapolis, IN · On-site
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
Indianapolis, IN · On-site
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
Los Angeles, CA · On-site +1
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
Los Angeles, CA · On-site +1
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
Los Angeles, CA · Remote
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Quick apply
Sales Account Executive, Edtech
Los Angeles, CA · Remote
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
San Francisco, CA · Remote
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Quick apply
Sales Account Executive, Edtech
San Francisco, CA · Remote
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
Boston, MA · On-site
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Sales Account Executive, Edtech
Boston, MA · On-site
$110K - $120K/yr
As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients ... Work effectively with Marketing and Customer Success to deliver on sales targets, renewals, team ...
Our EdTech team supports the largest and most impactful Education Technology companies in the world ... Accelerate customer adoption of new AWS services and workload migrations * Maintain a robust and ...
Our EdTech team supports the largest and most impactful Education Technology companies in the world ... Accelerate customer adoption of new AWS services and workload migrations * Maintain a robust and ...
... EdTech ISVs operate and innovate on the AWS platform. Do you have the business savvy to lead a ... customer adoption and AWS service deployment Working hand-in-hand with AWS resources-including ...
... EdTech ISVs operate and innovate on the AWS platform. Do you have the business savvy to lead a ... customer adoption and AWS service deployment Working hand-in-hand with AWS resources-including ...
Sr Account Manager, EdTech
Arlington, VA · On-site
... EdTech ISVs operate and innovate on the AWS platform. Do you have the business savvy to lead a ... customer adoption and AWS service deployment Working hand-in-hand with AWS resources-including ...
Sr Account Manager, EdTech
Arlington, VA · On-site
... EdTech ISVs operate and innovate on the AWS platform. Do you have the business savvy to lead a ... customer adoption and AWS service deployment Working hand-in-hand with AWS resources-including ...
Sr Account Manager, EdTech
Arlington, VA · On-site
... EdTech ISVs operate and innovate on the AWS platform. Do you have the business savvy to lead a ... customer adoption and AWS service deployment Working hand-in-hand with AWS resources-including ...
Sr Account Manager, EdTech
Arlington, VA · On-site
... EdTech ISVs operate and innovate on the AWS platform. Do you have the business savvy to lead a ... customer adoption and AWS service deployment Working hand-in-hand with AWS resources-including ...
Educate and empower districts on best practices for leveraging EdTech solutions to improve student ... Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and ...
Educate and empower districts on best practices for leveraging EdTech solutions to improve student ... Years of Service awards * Career enhancement and growth opportunities * Leadership Academy and ...
Edtech Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do edtech customer service jobs pay per hour?
As of Sep 10, 2026, the average hourly pay for edtech customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is an Edtech Customer Service representative?
An Edtech Customer Service Representative is a professional who assists users of educational technology products and platforms. Their role involves answering questions, resolving technical issues, and ensuring a positive experience for students, educators, and administrators using digital learning tools. They may provide support via phone, email, live chat, or helpdesk systems, and often help with account setup, troubleshooting, and product guidance. Their goal is to help users effectively utilize edtech solutions to enhance teaching and learning.
What are the key skills and qualifications needed to thrive as an Edtech Customer Service representative?
To thrive as an Edtech Customer Service professional, you need a thorough understanding of educational technology platforms, strong problem-solving abilities, and typically a background in customer support or education. Familiarity with CRM systems, help desk software, and online communication tools is essential for efficiently managing customer inquiries. Patience, active listening, and clear communication are standout soft skills for building rapport with users and resolving their issues effectively. These skills are crucial for ensuring user satisfaction, fostering trust, and supporting the successful adoption of edtech solutions.
What are some common challenges faced by Edtech Customer Service representatives, and how can they overcome them?
Edtech Customer Service representatives often encounter challenges such as addressing technical issues for users with varying levels of digital literacy, managing high inquiry volumes during peak times (like new term starts), and staying up-to-date with frequent software updates or new features. To overcome these, representatives benefit from ongoing product training, clear communication protocols, and strong collaboration with product and technical teams. Developing patience and adaptability is also crucial, as it helps ensure that all users feel supported and confident while using the platform.
What is the difference between Edtech Customer Service vs Edtech Support Specialist?
| Aspect | Edtech Customer Service | Edtech Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma; technical troubleshooting skills |
| Work Environment | Call centers, online chat, email support | Technical support teams, online platforms |
| Employer & Industry Usage | Edtech companies, educational institutions | Edtech companies, software providers |
| Common Search & Comparison Intent | Customer service roles in Edtech | Technical support roles in Edtech |
Edtech Customer Service primarily focuses on assisting users with account issues, billing, and general inquiries, emphasizing communication skills. Edtech Support Specialist involves technical troubleshooting, resolving software or platform issues, requiring more technical knowledge. Both roles are vital in the Edtech industry but differ in their focus and skill set.
What are popular job titles related to Edtech Customer Service jobs?
For Edtech Customer Service jobs, the most frequently searched job titles are:
Founding Customer Success & Commercial Expansion Lead (K-12 AI EdTech)
Remote
EQL Tech
Other
Posted 6 days ago
Job description
Founding Customer Success & Commercial Expansion Lead (K-12 AI EdTech)
Our client is the premier AI-powered grading and feedback platform for US K-12 educators. Born out of top-tier Silicon Valley research accelerators and supported by prestigious federal education grants, they are solving the #1 pain point in education: teacher burnout.
Currently serving 1M+ students across 1,000+ schools, they are experiencing explosive 10X year-on-year growth. Their platform doesn't just save teachers hours; it empowers them to provide higher-quality, standards-aligned feedback to every single student.
We are NOT looking for a passive account manager to do hand-holding. We are recruiting a Founding Customer Success & Commercial Expansion Lead - a quota-carrying, revenue-driven hunter who thrives in a post-sales environment. Your mandate is simple: maximise platform utilisation among teachers, protect our baseline revenue, and ruthlessly hunt for expansion, upsell, and cross-sell opportunities within our rapidly growing US school accounts.
This role is not an account maintenance position. You will not be coasting on legacy relationships. This is not a corporate customer support desk. While you will handle technical onboarding and support tickets, your ultimate North Star is account monetisation and expansion. This is not a strategy or management position. There is no team to delegate to. You are a frontline individual contributor (IC) who loves the thrill of the chase and owns the manual grind from end to end.
You will split your focus between maximising user adoption and executing high-velocity expansion strategies:
1. Commercial Expansion & Upsell Hunting (50%)- Monetise Grassroots Love: We scale via a viral, bottom-up model. You will track clusters of individual free/classroom-tier teacher usage, build data-backed ROI cases, and effectively pitch school principals and district leaders to close top-down institutional contracts.
- Own the Net Revenue Retention (NRR) Quota: Manage commercial renewal timelines from end to end. You are directly evaluated on your ability to retain 100% of your account value and grow it through strategic seat expansion.
- Execute Strategic Cross-Sells: Actively prospect within your existing school networks to pitch adjacent grade levels, departments, and sister schools on upgrading to the full platform.
- Drive Platform Obsession: High-velocity onboarding of new school cohorts. You will conduct high-energy virtual training sessions to ensure teachers integrate our AI deeply into their daily workflows.
- Prevent Churn with Data: Constantly analyse software utilisation data to catch low-activity accounts early and deploy aggressive intervention strategies before they become commercial risks.
- Frontline Support & Asset Creation: Act as the primary point of contact for technical troubleshooting, building self-service playbooks and help documentation on the fly to scale the function.