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Edd Customer Service Jobs (NOW HIRING)

Binance

Compliance EDD & High Risk Client Team Lead

$160K/yr

... institutional services, Web3 features, and more. We leverage the power of digital assets and ... Manage high risk customer escalations from the first line of defense and other business units

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Edd Customer Service information

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How much do edd customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for edd customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an EDD Customer Service representative?

EDD Customer Service representatives are professionals who assist individuals and employers with services provided by the Employment Development Department (EDD), such as unemployment insurance, disability insurance, and paid family leave. They help answer questions, guide users through applications, resolve issues, and provide information about benefits and eligibility requirements. These representatives play a crucial role in ensuring that the public can access and understand EDD programs and receive timely assistance.

What are the key skills and qualifications needed to thrive as an EDD Customer Service representative?

To thrive as an EDD Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of unemployment insurance or disability benefits, often supported by a high school diploma or equivalent. Proficiency in case management systems, call center software, and familiarity with state-specific databases is typically required. Patience, problem-solving abilities, and empathy are critical soft skills for effectively assisting claimants in stressful situations. These skills ensure accurate claim processing, clear information delivery, and positive experiences for individuals navigating complex state benefit systems.

What are some common challenges faced by EDD Customer Service representatives, and how can I prepare for them?

EDD Customer Service Representatives often encounter high call volumes and complex inquiries regarding unemployment insurance, disability, and paid family leave claims. A common challenge is navigating sensitive conversations with customers who may be experiencing financial hardship. To prepare, it's important to develop strong communication, empathy, and problem-solving skills, as well as to familiarize yourself with EDD policies and procedures. Team collaboration is also key, as representatives frequently consult with supervisors and other departments to resolve challenging cases.

What is the difference between Edd Customer Service vs Edd Claims Processor?

AspectEdd Customer ServiceEdd Claims Processor
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of claims processing
Work EnvironmentCall centers, office settings, remote optionsOffice settings, data entry, claims review
Employer & IndustryCalifornia Employment Development Department, government agencyCalifornia Employment Development Department, government agency
Common Search/ComparisonCustomer support roles in EDDClaims processing roles in EDD

While both roles are within the EDD, Edd Customer Service focuses on assisting claimants via calls and inquiries, whereas Edd Claims Processor involves reviewing and processing claims. Both positions require knowledge of EDD policies but differ in daily tasks and responsibilities.

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Edd Customer Service jobs near you
Infographic showing various Edd Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

EDD Production Supervisor

Clarksdale, MS

Image Industries
11 - 50 employees
Learn more about Image Industriesexternal

$28 - $32/hr

Full-time

Re-posted 4 days ago

Job description

Image Industries is seeking a hands-on EDD Production Supervisor to lead the day-to-day operations of our Equipment Design & Development (EDD) department. This individual will supervise technicians, coordinate production schedules, ensure quality standards are met, and help deliver customer orders safely, efficiently, and on time.

The ideal candidate is a working supervisor who enjoys leading by example, solving production challenges, and building a culture of accountability.

Key ResponsibilitiesProduction Leadership
  • Supervise daily activities of EDD technicians.
  • Assign daily work based on production priorities.
  • Monitor productivity and ensure technicians remain focused on assigned work.
  • Remove production bottlenecks and escalate issues as needed.
  • Ensure production schedules are met.
Manufacturing Operations
  • Coordinate equipment builds, repairs, and rebuilds.
  • Monitor work orders through completion.
  • Ensure completed jobs are properly closed in the ERP system.
  • Verify all required documentation is complete before shipment.
  • Maintain an organized, clean, and safe work environment.
Quality Control
  • Inspect completed equipment prior to shipment.
  • Verify products meet company quality standards.
  • Work with Quality to resolve manufacturing issues.
  • Train employees on standard work procedures.
  • Help improve manufacturing processes.
Inventory & Materials
  • Ensure technicians have the parts and tools needed for production.
  • Report inventory shortages and material issues.
  • Help maintain accurate inventory within the production area.
  • Assist with inventory counts and material organization.
Team Development
  • Train and mentor new technicians.
  • Coach employees on workmanship, productivity, and safety.
  • Conduct performance discussions and provide constructive feedback.
  • Recommend process improvements and identify training opportunities.
Customer & Internal Support
  • Coordinate with Customer Service regarding production status.
  • Communicate production delays to management.
  • Support Engineering and Operations with new equipment builds and prototype testing.
Safety
  • Promote safe work practices.
  • Ensure proper use of PPE.
  • Maintain a clean and organized production area.
  • Report safety concerns immediately.

Machines & technologies you'll use:

  • electrical technician
ID:qnkTyx