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Edd Customer Service Jobs (NOW HIRING)

IntelliPro Group Inc.

Sr Analyst - AML

Plano, TX · On-site

Conduct full enhanced due diligence (EDD) high-risk reviews of the bank's highest risk customers ... Our commitment to delivering unparalleled service to clients, fostering employee growth, and ...

Amerantbank

Business Line Liaison II

Hollywood, FL · On-site

Monitor timeliness and quality of any KYC/KYA or CDD/EDD exceptions noted by the CDD/EDD Unit ... services on BSA matters regarding potential or existing loan customers. * Assist the business ...

K2K9 SOLUTIONS LLC

Canine Handler (Miami)

Miami, FL · On-site

$14.75 - $17.50/hr

Security Services K2 K9 Solutions, Inc., is immediately seeking experienced Explosive Detection ... Customers include, but are not limited to, professional sports teams. Handlers must be comfortable ...

IntelliPro Group Inc.

Sr Analyst - AML

Plano, TX · On-site

$33 - $57/hr

Conduct full enhanced due diligence (EDD) high-risk reviews of the bank's highest risk customers ... Our commitment to delivering unparalleled service to clients, fostering employee growth, and ...

K2K9 SOLUTIONS LLC

Canine Handler (Tampa)

Tampa, FL · On-site

$15.50 - $18.50/hr

Security Services K2 K9 Solutions, Inc., is immediately seeking experienced Explosive Detection ... Customers include, but are not limited to, professional sports teams. Handlers must be comfortable ...

Bally's Corporation

KYC Analyst

Jersey City, NJ · On-site

$54K - $58K/yr

Deal with incoming KYC related escalations from Customer Service * Process member Cash Out requests ... Close communication with VIP team to ensure that all fraud, KYC, EDD, risk & AML requirements are ...

Tekaccel, Inc

Product Owner

Phoenix, AZ · On-site

... banking/financial services applications (Mandatory) Experience in Financial Crimes domain ... KYC (Know Your Customer) * EDD (Enhanced Due Diligence) * PEP (Politically Exposed Persons ...

New

PrideStaff

Enrolled Agent

Carlsbad, CA · Remote

$36 - $46/hr

... EDD employment tax audits, CDTFA sales tax audits, appeals, Tax Court, innocent spouse, and tax ... Over the years, PrideStaff has been a consistent industry leader, developing technology and service ...

New

PrideStaff

Certified Public Accountant (CPA)

Carlsbad, CA · Remote

$36 - $45/hr

... EDD employment tax audits, CDTFA sales tax audits, appeals, Tax Court, innocent spouse, and tax ... Over the years, PrideStaff has been a consistent industry leader, developing technology and service ...

New

Employment Development Department

IT Liaison

Sacramento, CA · On-site

$6.0K - $7.5K/mo

The EDD Workforce Services Branch (WSB) is seeking dynamic candidates to apply for an Analyst I ... You'll be part of a collaborative, customer-focused team that values innovation, organization, and ...

SGS

LIMS IT Super User

Familiarity with electronic file formats such as CSV, XML, JSON, TXT, Excel, EDD templates, or ... Strong customer service orientation and ability to support internal laboratory and business users ...

SGS U.S. Holding Inc.

LIMS IT Super User

Familiarity with electronic file formats such as CSV, XML, JSON, TXT, Excel, EDD templates, or ... Strong customer service orientation and ability to support internal laboratory and business users ...

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All JobsEdd Customer Service Jobs

Edd Customer Service information

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How much do edd customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for edd customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are EDD Customer Service representatives?

EDD Customer Service representatives are professionals who assist individuals and employers with services provided by the Employment Development Department (EDD), such as unemployment insurance, disability insurance, and paid family leave. They help answer questions, guide users through applications, resolve issues, and provide information about benefits and eligibility requirements. These representatives play a crucial role in ensuring that the public can access and understand EDD programs and receive timely assistance.

Do EDD employees work from home?

Edd Customer Service employees typically work in office settings, but some roles may offer remote or hybrid work arrangements depending on the agency's policies and current circumstances. Most customer service positions require in-person interaction or phone-based support, with specific work environment details provided during hiring or onboarding.

What are the key skills and qualifications needed to thrive as an EDD Customer Service Representative, and why are they important?

To thrive as an EDD Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of unemployment insurance or disability benefits, often supported by a high school diploma or equivalent. Proficiency in case management systems, call center software, and familiarity with state-specific databases is typically required. Patience, problem-solving abilities, and empathy are critical soft skills for effectively assisting claimants in stressful situations. These skills ensure accurate claim processing, clear information delivery, and positive experiences for individuals navigating complex state benefit systems.

What are the different types of EDD jobs?

Edd Customer Service jobs typically include roles such as call center representatives, claims processors, and customer support agents. These positions often require strong communication skills, familiarity with computer systems, and the ability to handle inquiries related to unemployment benefits and claims processing.

What jobs pay $6,000 a month?

Edd Customer Service roles typically do not pay $6,000 a month; however, high-level customer service managers or specialized technical support positions in large companies can reach or exceed this salary level with experience and additional responsibilities. Achieving a $6,000 monthly income often requires advanced skills, certifications, or supervisory roles in customer service or related fields.

What is the difference between Edd Customer Service vs Edd Claims Processor?

AspectEdd Customer ServiceEdd Claims Processor
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of claims processing
Work EnvironmentCall centers, office settings, remote optionsOffice settings, data entry, claims review
Employer & IndustryCalifornia Employment Development Department, government agencyCalifornia Employment Development Department, government agency
Common Search/ComparisonCustomer support roles in EDDClaims processing roles in EDD

While both roles are within the EDD, Edd Customer Service focuses on assisting claimants via calls and inquiries, whereas Edd Claims Processor involves reviewing and processing claims. Both positions require knowledge of EDD policies but differ in daily tasks and responsibilities.

What are some common challenges faced by EDD Customer Service Representatives, and how can I prepare for them?

EDD Customer Service Representatives often encounter high call volumes and complex inquiries regarding unemployment insurance, disability, and paid family leave claims. A common challenge is navigating sensitive conversations with customers who may be experiencing financial hardship. To prepare, it's important to develop strong communication, empathy, and problem-solving skills, as well as to familiarize yourself with EDD policies and procedures. Team collaboration is also key, as representatives frequently consult with supervisors and other departments to resolve challenging cases.
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Edd Customer Service jobs near you
Sr Analyst - AML

Sr Analyst - AML

IntelliPro Group Inc.

Plano, TX • On-site

Contractor

Re-posted 6 days ago

Job description

Job Title: Sr Analyst - AML
Duration: 06 Months
Location: Plano, TX
Pay Rate: $33 - $57/hr on W2
What you’ll be doing
  • Conduct thorough investigations of suspicious transactions and activities.
  • Conduct full enhanced due diligence (EDD) high-risk reviews of the bank’s highest risk customers.
  • Conduct risk ratings of deposit and commercial lending customers upon onboarding.
  • Prepare comprehensive reports for regulatory authorities as required.
  • Monitor and analyze financial transactions to identify potential money laundering activities.
  • Assist in the development and implementation of AML training programs for staff.
  • Stay updated on relevant laws, regulations, and best practices in AML compliance.
  • Collaborate with law enforcement and external agencies as needed.
  • Assist the BSA/AML Officer, as needed, on other duties and projects
 Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills
  • Bachelor's degree or equivalent experience of 4-5 years
  • Banking experience & Auto-Lending needed
  • 5+ years of direct experience with BSA/AML compliance processes, procedures and regulations or other directly related compliance experience in a bank or other financial institution; Experience in auto finance, preferred
  • 4+ years of direct experience in conducting AML investigations, EDD reviews, and/or Fraud investigations.
  • Strong analytical and critical thinking skills.
  • Excellent attention to detail and organizational abilities.
  • Proficient in using AML software and data analysis tools.
  • Strong written and verbal communication skills.
  • Ability to work independently and collaboratively in a team environment.
Requirements:
Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills
  • Bachelor's degree or equivalent experience of 4-5 years
  • Banking experience & Auto-Lending needed
  • 5+ years of direct experience with BSA/AML compliance processes, procedures and regulations or other directly related compliance experience in a bank or other financial institution; Experience in auto finance, preferred
  • 4+ years of direct experience in conducting AML investigations, EDD reviews, and/or Fraud investigations.
  • Strong analytical and critical thinking skills.
  • Excellent attention to detail and organizational abilities.
  • Proficient in using AML software and data analysis tools.
  • Strong written and verbal communication skills.
  • Ability to work independently and collaboratively in a team environment.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
 

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