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Edd Customer Service Jobs (NOW HIRING)

Peregrine Team

Human Resources Coordinator

Costa Mesa, CA · On-site

$28 - $33/hr

... EDD) forms. Key Responsibilities: * Conducting and coordinating New Hire appointments to facilitate ... Assisting with walk-in inquiries, providing excellent customer service, and addressing HR-related ...

Eurofins US Network

Client Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

... customers to collect payment for overdue bills * Responsible for submitting results to WDNR for EDD ... At least 1 year in client services * Microsoft Office (Outlook, Excel, etc). * Knowledge of ISO ...

Eurofins

Client Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Responsible for reaching out to customers to collect payment for overdue bills 21. Responsible for ... EDD testing. 22. Conducts all activities in a safe and efficient manner 23. Maintain regular ...

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Edd Customer Service information

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How much do edd customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for edd customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an EDD Customer Service representative?

EDD Customer Service representatives are professionals who assist individuals and employers with services provided by the Employment Development Department (EDD), such as unemployment insurance, disability insurance, and paid family leave. They help answer questions, guide users through applications, resolve issues, and provide information about benefits and eligibility requirements. These representatives play a crucial role in ensuring that the public can access and understand EDD programs and receive timely assistance.

What are the key skills and qualifications needed to thrive as an EDD Customer Service representative?

To thrive as an EDD Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of unemployment insurance or disability benefits, often supported by a high school diploma or equivalent. Proficiency in case management systems, call center software, and familiarity with state-specific databases is typically required. Patience, problem-solving abilities, and empathy are critical soft skills for effectively assisting claimants in stressful situations. These skills ensure accurate claim processing, clear information delivery, and positive experiences for individuals navigating complex state benefit systems.

What are some common challenges faced by EDD Customer Service representatives, and how can I prepare for them?

EDD Customer Service Representatives often encounter high call volumes and complex inquiries regarding unemployment insurance, disability, and paid family leave claims. A common challenge is navigating sensitive conversations with customers who may be experiencing financial hardship. To prepare, it's important to develop strong communication, empathy, and problem-solving skills, as well as to familiarize yourself with EDD policies and procedures. Team collaboration is also key, as representatives frequently consult with supervisors and other departments to resolve challenging cases.

What is the difference between Edd Customer Service vs Edd Claims Processor?

AspectEdd Customer ServiceEdd Claims Processor
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of claims processing
Work EnvironmentCall centers, office settings, remote optionsOffice settings, data entry, claims review
Employer & IndustryCalifornia Employment Development Department, government agencyCalifornia Employment Development Department, government agency
Common Search/ComparisonCustomer support roles in EDDClaims processing roles in EDD

While both roles are within the EDD, Edd Customer Service focuses on assisting claimants via calls and inquiries, whereas Edd Claims Processor involves reviewing and processing claims. Both positions require knowledge of EDD policies but differ in daily tasks and responsibilities.

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Edd Customer Service jobs near you
Infographic showing various Edd Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Commercial Banking - Customer Service Specialist/Bank Teller

Lake Oswego, OR • On-site

Northwest Bank
See more jobs at Northwest Bankexternal

$25/hr

Full-time

Re-posted 5 hours ago

Job description

Job Type
Full-time
Description
Summary
This position will be fully in person. The Customer Service Specialist's primary responsibility is to provide superior service and support to the Bank's commercial and consumer customers and may assist with the application process for auxiliary treasury service products, such as ACH, RDC, MDC, Wire Transfers, Positive Pay (check and ACH), and Bill Pay. Coordination and collaboration with the service team to ensure customer phone calls, emails, and in person request are processed in a timely manner.
Requirements
Essential Duties & Responsibilities
  • Perform assigned duties in accordance with the Bank's Mission, Vision and Core Values; and provide the Bank's customers with timely, responsive, and exceptional service in accordance with the Bank's customer service standards.
  • Knowledge and completion of treasury management application, forms and agreements for customers and internal production team to facilitate depository services for business customers. Work with Commercial Banking Support team to ensure customer is taken care of.
  • Basic understanding of requirements to open a complex to simple business entity deposit account, obtaining required information from customers. May include HOAs, escrow, or other such type of accounts. Complete and accurate CIP, CDD and EDD information is essential.
  • Understanding of requirements to open consumer personal new accounts; ensuring CIP and CDD is complete and accurate.
  • Assist retail online banking customer with troubleshooting, setting up service or unlocking accounts.
  • Assist customers in processing financial transactions in accordance with established policies and procedures
  • Scrutinize checks, cash, and customer identification for authenticity to protect the Bank and customers against fraud losses
  • Expanded functions include customer transaction processing to include deposits, withdrawals, stop payments, preparation of official checks, processing service tickets for temp TS increases, and acceptance of loan payments. Ensure risk management and best practices are used in the decision-making process.
  • Maintain a thorough knowledge of bank policies and procedures, as well as keeps up to date on changes.
  • Provide timely and responsive customer service.

Required Qualifications
  • Bachelor's degree or minimum 1-year experience customer service relations

Preferred Qualifications
  • Time management, problem solving, and project management skills
  • Basic math skills
  • Knowledge of treasury services products and services
  • Knowledge of deposit policies and procedures
  • Strong computer skills including Windows-based software, word processing and spreadsheet applications, internet usage, email, and bank software
  • Commercial online banking knowledge experience
  • Exceptional customer service experience
  • Strong oral and written communication and interpersonal skills consistent with Bank's customer centric philosophy
  • Ability to organize and prioritize tasks at an individual level under a variety of conditions and constraints with minimal guidance

Salary Description
$25 / hour

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