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Edd Customer Service Jobs (NOW HIRING)

Binance

Compliance EDD & High Risk Client Team Lead

$160K/yr

... institutional services, Web3 features, and more. We leverage the power of digital assets and ... Manage high risk customer escalations from the first line of defense and other business units

Rabobank

FEC CDD/EDD Analyst

Saint Louis, MO · On-site

... with customers, members and colleagues both national and international. In addition, the CDD ... Understanding of the banking industry, especially banking products and services in the context of ...

Peregrine Team

Human Resources Coordinator

Costa Mesa, CA · On-site

$28 - $33/hr

... EDD) forms. Key Responsibilities: * Conducting and coordinating New Hire appointments to facilitate ... Assisting with walk-in inquiries, providing excellent customer service, and addressing HR-related ...

Peregrine Team

Human Resources Coordinator

Costa Mesa, CA · On-site

$28 - $33/hr

... EDD) forms. Key Responsibilities: * Conducting and coordinating New Hire appointments to facilitate ... Assisting with walk-in inquiries, providing excellent customer service, and addressing HR-related ...

Eurofins US Network

Client Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

... customers to collect payment for overdue bills * Responsible for submitting results to WDNR for EDD ... At least 1 year in client services * Microsoft Office (Outlook, Excel, etc). * Knowledge of ISO ...

Eurofins

Client Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Responsible for reaching out to customers to collect payment for overdue bills 21. Responsible for ... EDD testing. 22. Conducts all activities in a safe and efficient manner 23. Maintain regular ...

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All JobsEdd Customer Service Jobs

Edd Customer Service information

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How much do edd customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for edd customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an EDD Customer Service representative?

EDD Customer Service representatives are professionals who assist individuals and employers with services provided by the Employment Development Department (EDD), such as unemployment insurance, disability insurance, and paid family leave. They help answer questions, guide users through applications, resolve issues, and provide information about benefits and eligibility requirements. These representatives play a crucial role in ensuring that the public can access and understand EDD programs and receive timely assistance.

What are the key skills and qualifications needed to thrive as an EDD Customer Service representative?

To thrive as an EDD Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of unemployment insurance or disability benefits, often supported by a high school diploma or equivalent. Proficiency in case management systems, call center software, and familiarity with state-specific databases is typically required. Patience, problem-solving abilities, and empathy are critical soft skills for effectively assisting claimants in stressful situations. These skills ensure accurate claim processing, clear information delivery, and positive experiences for individuals navigating complex state benefit systems.

What is the difference between Edd Customer Service vs Edd Claims Processor?

AspectEdd Customer ServiceEdd Claims Processor
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of claims processing
Work EnvironmentCall centers, office settings, remote optionsOffice settings, data entry, claims review
Employer & IndustryCalifornia Employment Development Department, government agencyCalifornia Employment Development Department, government agency
Common Search/ComparisonCustomer support roles in EDDClaims processing roles in EDD

While both roles are within the EDD, Edd Customer Service focuses on assisting claimants via calls and inquiries, whereas Edd Claims Processor involves reviewing and processing claims. Both positions require knowledge of EDD policies but differ in daily tasks and responsibilities.

What are some common challenges faced by EDD Customer Service representatives, and how can I prepare for them?

EDD Customer Service Representatives often encounter high call volumes and complex inquiries regarding unemployment insurance, disability, and paid family leave claims. A common challenge is navigating sensitive conversations with customers who may be experiencing financial hardship. To prepare, it's important to develop strong communication, empathy, and problem-solving skills, as well as to familiarize yourself with EDD policies and procedures. Team collaboration is also key, as representatives frequently consult with supervisors and other departments to resolve challenging cases.
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Edd Customer Service jobs near you
Infographic showing various Edd Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Compliance EDD & High Risk Client Team Lead

Binance

Remote

$160K/yr

Full-time

Re-posted 28 days ago

Job description

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Only English CVs will be reviewed.
We are looking for an experienced Team Lead to oversee our High Risk Client & EDD team, responsible for the review and management of high-risk individual and retail client cases. The ideal candidate brings deep AML/KYC expertise, strong judgement on complex EDD decisions, and proven experience leading a compliance team.
Key Responsibilities:
  • Oversee and review high-risk individual and retail client cases within SLAs, ensuring timely and accurate resolution
  • Lead complex EDD reviews involving PEPs, adverse media, and source of wealth/funds assessments, and provide expert guidance to analysts on case decisions and best practices
  • Act as the primary escalation point for the team and cross-functional stakeholders, liaising with MLROs and Compliance leadership on complex or borderline cases
  • Oversee the client off-boarding process for high-risk retail clients in line with internal policy and regulatory requirements
  • Monitor team output quality and drive continuous improvements to EDD workflows, SOPs, and decision frameworks
  • Maintain up-to-date knowledge of AML/CFT regulations and virtual currency developments relevant to individual and retail clients
  • Manage high risk customer escalations from the first line of defense and other business units
  • Drafting of documentation including, but not limited to policies, programs, procedures, guidance documents, training materials, and impact assessment/analysis
  • Build and maintain strong relationships with MLRO teams and key internal stakeholders
  • Mentor and develop team members, lead AML/CFT training programmes, and foster a high-performance culture

Requirements:
  • Bachelor's degree in Law, Business, Finance, or related field
  • 5+ years in AML/KYC compliance with a strong focus on EDD and high-risk individual/retail clients
  • At least 2 years in a senior or lead capacity
  • Proven EDD experience: PEPs, adverse media, high-risk jurisdictions, SoW/SoF assessments
  • Proficiency in compliance tools: World-Check, ComplyAdvantage, Elliptic, or equivalent
  • Strong knowledge of AML/CFT frameworks in crypto or financial services
  • Knowledge of global licensing requirements related to financial services and crypto related business activities
  • Excellent communication, decision-making, and team leadership skills
  • CAMS or equivalent certification preferred
  • Crypto or fintech experience a strong advantage

Why Binance
• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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