Edd Customer Service Jobs (NOW HIRING)

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes-for themselves and each other. Together, our community has raised more than $40 billion since 2010. In 2025, we launched GoFundMe Pro, a new platform designed to give nonprofits advanced fundraising tools and support. Together with our core platform, our vision is to become the most helpful place in the world.

Join us! GoFundMe is seeking a Director, Financial Crime Operations to lead our first-line financial crime function, including Transaction Monitoring and EDD & Investigations. This role will be responsible for building and scaling the operational capabilities that help GoFundMe detect, investigate, and escalate higher-risk financial activity across our platform.

This is a high-impact leadership role within Trust & Safety and Risk. The Director, Financial Crime Operations will manage operational teams, strengthen investigative quality, partner with Product and Data on risk controls, and work closely with Compliance to ensure the program is effective, scalable, and aligned to GoFundMe's regulatory obligations.

• Lead GoFundMe's first-line Financial Crime function, including Transaction Monitoring and EDD & Investigations.
• Build a scalable operating model for financial crime detection, investigation, escalation, and decision support.
• Develop clear team responsibilities, workflows, SLAs, quality standards, and escalation paths.
• Partner closely with Compliance, Legal, Product, Data, Engineering, Payments, and Trust & Safety leadership.

• Oversee the Transaction Monitoring team responsible for reviewing AML alerts, transaction patterns, and suspicious activity indicators.
• Partner with Product, Data, and Compliance on rule/scenario development, tuning, coverage, and effectiveness.
• Ensure monitoring outputs are well-documented, risk-based, and appropriately escalated.
• Identify emerging typologies relevant to crowdfunding, payments, money movement, and platform abuse.

• Oversee the EDD & Investigations team responsible for enhanced reviews of higher-risk customers, activity, and escalations.
• Ensure high-quality investigative work, including source of funds/source of wealth review, customer risk analysis, use-of-funds assessment, and case documentation.
• Support clear recommendations on risk disposition, account restrictions, offboarding, or escalation.
• Partner with Compliance on SAR-related escalations, ensuring L1 investigative work supports L2 Compliance decisioning and filing governance.

• Partner with Product and Engineering to embed financial crime controls into platform and payments workflows.
• Help define data needs, tooling requirements, case management improvements, and automation opportunities.
• Partner on vendor/tooling strategy, including monitoring systems, identity/KYC tools, device intelligence, adverse media, and other risk signals.
• Use operational insights to improve detection quality and reduce unnecessary manual review.

• Create quality expectations for financial crime reviews, investigations, and escalations.
• Use metrics to manage team performance, backlog health, alert quality, typology coverage, and operational risk.
• Develop reporting for senior leadership on financial crime trends, operational health, emerging risks, and control effectiveness.
• Build a strong partnership with L2 Compliance while maintaining clear first-line ownership of operational execution.

• Lead, coach, and develop managers and analysts across Transaction Monitoring and EDD & Investigations.
• Create clarity, accountability, and strong judgment in a high-stakes operational environment.
• Hire, develop, and retain talent as the function scales.
• Build a culture of curiosity, precision, urgency, and sound risk judgment.

• 8+ years of experience managing in financial crime, AML operations, transaction monitoring, EDD, investigations, fraud/risk operations, or related fields.
• Experience leading teams in fintech, payments, banking, marketplace, money movement, or another regulated financial services environment.
• Strong understanding of AML, financial crime typologies, transaction monitoring, customer risk, EDD, and suspicious activity escalation.
• Experience managing Transaction Monitoring and/or investigations teams.
• Strong operational leadership skills, including workflow design, quality management, metrics, staffing, and escalation management.
• Ability to partner effectively with Compliance while understanding the difference between first-line execution and second-line oversight.
• Experience working with Product, Data, Engineering, and vendor/tooling teams to improve risk controls and operational effectiveness.
• Strong analytical judgment and ability to translate complex risk patterns into clear operational actions.
• Excellent written and verbal communication skills, including executive-ready reporting and clear investigative standards.
• Comfortable operating in ambiguity and building structure in a fast-moving environment.
• Experience with case management systems, transaction monitoring tools, KYC/KYB vendors, device intelligence tools, adverse media tools, or similar risk platforms preferred.
• CAMS, CFE, or equivalent credential strongly preferred, but not required if offset by deep experience.
• Strong alignment with GoFundMe's core values: impatient to be great, find a way, earn trust every day, fueled by purpose.

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences.  We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The annual U.S. salary range for this full-time position is $209,500 - $314,500. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please fill out this accommodation form.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We're proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org's activities and impact in their FY '25 annual report.

Our annual "Year in Help" report reflects our community's impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Metaview as part of our hiring process for jobs in NYC and certain features may qualify it as an automated employment decision tool (AEDT), as defined by New York City Local Law 144. As part of the hiring process, we provide Metaview with job requirements and candidate submitted resumes and application materials to assist in evaluating job-related qualifications. While this tool is used to improve efficiency and support our recruiting personnel, all final hiring decisions are made by GoFundMe employees.

We began using Metaview on March 10, 2026. The Metaview tool has been reviewed by an independent auditor. Results of the audit may be viewed here. The tool evaluates your professional experience, technical skills, education, and other qualifications using information collected directly from your submitted resume and application materials; all such data is retained in accordance with GoFundMe's Personnel Privacy Notice and applicable legal requirements. If you would like to request an alternative selection process or a reasonable accommodation, please fill out this accommodation form.