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Ecommerce Jobs in Rochester, NY (NOW HIRING)

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Sales Manager, eCommerce/Phone

Hilton, NY · On-site

The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and ...

Sports Illustrated Collect

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On Air Salesperson (Card Breaking / Live e-Commerce)

Rochester, NY · On-site

$40K - $300K/yr

By combining real-time commerce with a curated selection of inventory, we provide fans and collectors access to a range of products across cards and other collectibles. Our platform celebrates the ...

Paychex

Conversion Rate Optimization Manager

Rochester, NY · On-site

$85K - $110K/yr

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to ...

Paychex

Conversion Rate Optimization Manager

Rochester, NY · Remote

$85K - $110K/yr

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to ...

Salzman Group Inc

Graphic Designer

Rochester, NY · On-site

Implementing and developing email marketing (via Klaviyo Marketing and Shopify's eCommerce Platform) * Creating website banners, web advertisements, social media visuals, branded assets, and other ...

Whole Latte Love

Graphic Designer

Rochester, NY

$24 - $28/hr

Implementing and developing email marketing (via Klaviyo Marketing and Shopify's eCommerce Platform) * Creating website banners, web advertisements, social media visuals, branded assets, and other ...

Salzman Group Inc

Graphic Designer

Rochester, NY · On-site

$24 - $28/hr

Implementing and developing email marketing (via Klaviyo Marketing and Shopify's eCommerce Platform) * Creating website banners, web advertisements, social media visuals, branded assets, and other ...

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See Rochester, NY salary details

$10

$28

$77

How much do ecommerce jobs pay per hour?

As of May 28, 2026, the average hourly pay for ecommerce in Rochester, NY is $28.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.75 per hour, depending on experience, location, and employer.

What Is an Ecommerce Manager?

An ecommerce manager oversees a company’s online sales department. In this role, you generate sales using the Internet and oversee a team of software and web developers that collaborate to perfect the appearance of a company website. You also work with marketers. Qualifications often include experience working on a related team and a bachelor’s degree in marketing. You must have detailed knowledge of web design and analytic software as well, and you must keep up with online shopping trends. Experience with social media technology or running an online shop may also be necessary for this role.

What are the key skills and qualifications needed to thrive in an Ecommerce role, and why are they important?

To thrive in an Ecommerce role, you need a solid understanding of digital marketing, sales strategies, data analysis, and often a degree in business, marketing, or a related field. Proficiency with ecommerce platforms (such as Shopify, Magento, or WooCommerce), analytics tools like Google Analytics, and familiarity with SEO and CRM systems are commonly required. Strong communication, adaptability, and problem-solving skills help professionals excel when managing online customer interactions and rapidly changing trends. These skills and qualities are essential for driving online sales, optimizing the customer experience, and maintaining competitiveness in a dynamic digital marketplace.

What are some common challenges faced by professionals in Ecommerce roles and how can they be addressed?

Professionals in Ecommerce often encounter challenges such as rapidly changing customer expectations, maintaining website performance during high-traffic periods, and staying ahead of competitors. Adapting to new technologies and data analytics tools is essential to optimize the online shopping experience. Collaboration with marketing, customer service, and IT teams is key to overcoming these challenges, as is a proactive approach to learning about emerging trends and consumer behavior.

What is an ecommerce job?

An ecommerce job involves managing or supporting online sales and operations for a business. This can include roles in digital marketing, website management, order fulfillment, customer service, data analysis, or product management, all centered around selling goods or services on the internet. Ecommerce professionals use digital tools and platforms to attract customers, process transactions, and optimize the online shopping experience. These roles are essential for businesses that rely on online sales channels to reach and serve customers. The field is dynamic and often requires staying current with technology and digital marketing trends.

What is the difference between Ecommerce vs Customer Service Representative?

AspectEcommerceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require marketing or business coursesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOnline platforms, offices, or remote settingsCall centers, retail stores, or remote
Industry UsageRetail, technology, logistics, and marketing sectorsRetail, telecommunications, hospitality, and service industries

While Ecommerce roles focus on managing online sales, marketing, and website operations, Customer Service Representatives handle client inquiries, support, and issue resolution. Both roles often require communication skills and can be found in similar industries, but Ecommerce emphasizes digital sales strategies, whereas Customer Service is centered on direct customer interaction.

More about Ecommerce jobs
What are the most commonly searched types of Ecommerce jobs in Rochester, NY? The most popular types of Ecommerce jobs in Rochester, NY are:
What job categories do people searching Ecommerce jobs in Rochester, NY look for? The top searched job categories for Ecommerce jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Ecommerce jobs? Cities near Rochester, NY with the most Ecommerce job openings:
Ecommerce jobs near you

E-commerce Support Specialist

Skip's Custom Flooring Inc

Canandaigua, NY

$18 - $25/hr

Full-time

PTO

Posted 18 days ago

Job description

Benefits:
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Overview
The E Commerce Customer is responsible for managing customer interactions and ensuring a seamless shopping experience on the online platform. This role involves addressing customer inquiries, processing orders, and resolving issues to enhance customer satisfaction and loyalty.
Typical Duties and Responsibilities
  • Respond to customer inquiries via email, chat, or phone in a timely manner.
  • Assist customers with order placement, payment processing, and product selection.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain up-to-date knowledge of products and promotions to provide accurate information.
  • Collaborate with other departments to ensure customer needs are met.
  • Track customer interactions and maintain accurate records in the database.
  • Identify opportunities for upselling and cross-selling products.
  • Monitor customer feedback and suggest improvements to enhance the shopping experience.
Education and Experience
High school diploma or equivalent is required; a bachelors degree in business, marketing, or a related field is preferred. Previous experience in customer service or e-commerce is highly advantageous.
Required Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using e-commerce platforms and customer relationship management (CRM) tools.
  • Aptitude for working in a fast-paced environment and managing multiple tasks.
  • Ability to work independently as well as part of a team.
  • Familiarity with online payment systems and security protocols.
  • Customer-oriented mindset with a passion for delivering exceptional service.