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Ecommerce Customer Support Associate Jobs (NOW HIRING)

This role combines hands-on support with process improvement and automation. Key Responsibilities ... of eCommerce customer service experience * Must be proficient in ShipStation Strong written and ...

WI · On-site

Build and maintain centralized dashboards and reporting systems supporting ecommerce, customer lifecycle, retail showroom, marketing, product, and category performance * Combine behavioral ...

New

The e-commerce support specialist plays a critical role in the success of ITAD USA by ensuring a positive customer experience and supporting daily operations. This job is a blend of traditional ...

This role ensures the eCommerce ecosystem supports organizational objectives, customer needs, and revenue goals while driving continuous improvement across the customer journey, including product ...

E-Commerce Associate -- Make an Impact on Our Online Store About the Role We're looking for an ... Partner with marketing, purchasing, customer service, and warehouse teams to support company goals.

E-COMMERCE SPECIALIST DEPARTMENT: RETAIL STATUS: FULL-TIME SUPERVISOR: E-COMMERCE SUPERVISOR or ... data and customer feedback to identify areas for improvement and growth. • Use data-driven ...

Monitor business KPIs, customer analytics, forecasting, and reporting to support strategic ... Proven success managing eCommerce revenue, conversion optimization, and digital growth.

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Ecommerce Customer Support Associate information

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How much do ecommerce customer support associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ecommerce customer support associate in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What are popular job titles related to Ecommerce Customer Support Associate jobs?

For Ecommerce Customer Support Associate jobs, the most frequently searched job titles are:

Infographic showing various Ecommerce Customer Support Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, and 12% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.

Customer support / eCommerce Solutions Consultant

Glenview, IL • On-site

Other

Re-posted 11 days ago


Job description

Job Title: Customer sopport/eCommerce Solutions Consultant
Location:
Glenview, IL (Remote)
Duration: 12 months contract
JOB DESCRIPTION

  • Responsible for supporting a select group of digital applications and eCommerce storefronts from a technical perspective.
  • The candidate will complete user onboarding steps, manage customer accounts, while looking to enhance processes and procedures.
  • Work with internal and external customers to ensure business needs are met and customer satisfaction is reached through various core competencies and skills.
  • Lead the demonstration of solutions and training for users on digital technology, provide support in updating training documents, and serve as a backup for other team members.
DETAILED DESCRIPTION:
  • Responsible for supporting a selected group of digital applications including ERP software for eCommerce business through user onboarding and account management.
  • Conduce demonstrations of solutions and training for users on our internally grown digital technology, provide collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
  • Tracks open issues to ensure quick response and action from support teams.
  • Identify customer needs and help customers use specific features.
  • Learn and use internal support applications to help facilitate ticket triage and customer inquiries.
  • Update/Create internal databases with information about technical issues and useful discussions with customers.
  • Assists with identifying potential process bottlenecks and works with the management team to resolve issues.
  • Follow up with customers to ensure their technical issues are resolved.
  • Responding to customer queries promptly and accurately via phone, email or chat.
  • Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items.
  • Demonstrated competencies in team building, decisiveness, assertiveness while maintaining diplomacy, an analytical problem solver.
  • Maintain a positive attitude and calmly respond to customers' complaints.
REQUIREMENTS AND SKILLS:
  • Experience as a Help Desk/ Customer Care Specialist or similar Customer Support role.
  • Familiarity with the eCommerce industry is a plus.
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Detailed oriented
  • Self-starter
  • Ability to quickly diagnose and resolve technical issues
  • Exceptional teamwork and leadership skills to help other technical support workers
  • Ability to learn new technologies and implement them
  • Personable and attentive with strong interpersonal skills
  • Knowledge of support applications such as JIRA, Confluence, ServiceNow, Power BI, Access Database
  • Responding to customer queries promptly and accurately via phone, email or chat.
  • Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items.
  • Acts as project sub-task lead on small projects.
  • Manage daily tasks
    https://www.linkedin.com/company/trispoke-managed-services-pvt-ltd/
    https://www.trispokeservices.com/jobs
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