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Ecommerce Customer Support Representative Jobs (NOW HIRING)

Kith

E-Commerce Customer Experience Manager

New York, NY

$85K - $105K/yr

The E-Commerce Customer Experience Manager in this role is responsible for supporting and directly supervising the Ecommerce customer service team lead and representatives. RESPONSIBILITIES * Lead e ...

Wasatch Rx LLC

eCommerce CSR

Sandy, UT · On-site

$18/hr

The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager ... This role supports Wasatch Rx's online business partnerships through purchasing, order management ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

This leader will oversee core functions E-Commerce and Customer Support, ensuring each team works together to deliver an exceptional customer experience while driving operational excellence and ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

This leader will oversee core functions E-Commerce and Customer Support, ensuring each team works together to deliver an exceptional customer experience while driving operational excellence and ...

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How much do ecommerce customer support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ecommerce customer support representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What cities are hiring for Ecommerce Customer Support Representative jobs?

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What states have the most Ecommerce Customer Support Representative jobs?

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Infographic showing various Ecommerce Customer Support Representative job openings in the United States as of September 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

ECommerce Customer Service Rep

Santa Ana, CA • On-site

UNIKOO GROUP INC
See more jobs at UNIKOO GROUP INCexternal

$23 - $25/hr

Full-time

Posted 14 days ago

Job description

Unikoo Glass & Hardware is a growing supplier of shower doors, glass, hardware, LED mirrors, and related products serving customers across multiple sales channels. We support contractors, glass shops, distributors, homeowners, and online retail customers through our direct website and major e-commerce platforms.
We are looking for someone who is:
  • Reliable and punctual.
  • Professional with customers and coworkers.
  • Organized and accurate.
  • Comfortable handling multiple platforms and customer issues at the same time.
  • Willing to learn Unikoo’s products, systems, and internal processes.
  • Able to communicate clearly and follow through until the issue is resolved.
Job Summary
We are looking for a detail-oriented and dependable E-commerce Customer Service Representative to support our online sales channels, including Amazon, Home Depot, Wayfair, Shopify, and our direct website. This role is ideal for someone who is organized, responsive, professional, and comfortable working in a fast-paced environment.
The E-commerce Customer Service Representative will be responsible for supporting customers, orders, and issue resolution across Unikoo’s online sales channels.
Responsibilities 
  • Respond to customer inquiries through email, phone, platform messaging, and website communication channels.
  • Process returns, exchanges, replacements, refunds, and order adjustments according to company policies.
  • Monitor order flow, shipping status, tracking updates, delivery issues, and shipping exceptions.
  • Coordinate with warehouse, operations, sales, and logistics teams to resolve customer concerns.
  • Handle Amazon, Home Depot, Wayfair, Shopify, and website cases, tickets, disputes, and escalations.
  • Communicate with customers in a professional, timely, and solutions-focused manner.
  • Maintain accurate customer, order, return, and case records.
  • Follow internal SOPs for customer communication, returns, replacements, claims, and escalations.
  • Support product listing updates, product information accuracy, and basic troubleshooting.
  • Assist with damaged product claims, missing parts, delivery delays, and replacement requests.
  • Help identify recurring customer issues and communicate trends to management.
  • Maintain a high level of responsiveness, accuracy, and customer satisfaction.
Qualifications
  • 1–2 years of e-commerce, customer service, order support, or related experience preferred.
  • Experience working with e-commerce platforms or online marketplace orders.
  • Familiarity with Amazon Seller Central, Home Depot, Wayfair Partner Home, Shopify, or similar platforms is a plus.
  • Strong written and verbal communication skills.
  • Strong problem-solving skills with the ability to stay calm and professional during escalations.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Detail-oriented with strong follow-through.
  • Comfortable using computers, order management systems, email, spreadsheets, and customer service platforms.
  • Dependable, responsive, and able to work well with internal teams.
  • Bilingual preferred: English/Spanish and/or Mandarin.
Preferred Skills
  • Experience handling returns, refunds, replacements, shipping claims, and customer escalations.
  • Knowledge of online marketplace policies and customer service expectations.
  • Ability to read order details, product information, tracking updates, and customer case history.
  • Experience supporting products that require parts, measurements, specifications, or technical explanation.
  • Strong sense of urgency and ownership.