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Ecommerce Associate Jobs in Springfield, MA (NOW HIRING)

Albertsons

Drive Up & Go Supervisor

Sturbridge, MA · On-site

Coach, train, and support eCommerce shoppers and store associates * Drive customer satisfaction, order accuracy, and retention metrics * Manage order volume, labor scheduling, and staffing levels

Balance Professional

Shipping & Receiving

Palmer, MA · On-site

$21/hr

Manage stock levels through regular inventory checks, stocking shelves, and updating records in warehouse management software. * Assist with order picking and fulfillment processes for e-commerce ...

Cycle Gear

Sales Associate

Manchester, CT

$16.94 - $22/hr

... e-commerce and retail experiences. What to expect when you work here As a Sales Associate, you would be responsible for providing every customer with a great experience. You will be expected to ...

Comoto

Sales Associate

Manchester, CT · On-site

$16.94 - $22/hr

... e-commerce and retail experiences. What to expect when you work here As a Sales Associate, you would be responsible for providing every customer with a great experience. You will be expected to ...

Pop Mart

Retail Sales Associate

Hartford, CT · On-site

$17/hr

Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 ... Job Overview We are in search of Sales Associates ready to contribute to overall salesmanship and ...

Pop Mart

Vending Machine Associate

Holyoke, MA · On-site

$16/hr

Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 ... Job Overview We are in search of a Vending Machine Associate ready to join our North American ...

Saks OFF 5TH

Flex Associate

Hartford, CT · On-site

$16.35 - $18.35/hr

... ecommerce and stores. What This Position Is All About: ROLE SUMMARY: Flex Associates assist the stores organization with workforce planning during periods when regularly scheduled full-time and ...

Skechers

Retail Sales Associate

Springfield, MA · On-site

$17/hr

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working ... e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. Equal ...

Skechers

Retail Sales Associate

Springfield, MA · On-site

$17/hr

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working ... e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. Equal ...

Saks OFF 5TH

Part Time Sales Associate

West Hartford, CT · On-site

$14.25 - $19.25/hr

... ecommerce and stores. What This Position Is All About: Imagine helping others through their unique ... As a Sales Associate, you will play a vital role in creating a memorable customer experience and ...

Skechers

Retail Sales Associate

Manchester, CT · On-site

$17.50 - $18.57/hr

As a Sales Associate, better known as a "Product Specialist," at Skechers, you're not just working ... stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party ...

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All JobsEcommerce Associate JobsEcommerce Associate Jobs in Springfield, MA

Ecommerce Associate information

See Springfield, MA salary details

$10

$19

$33

How much do ecommerce associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for ecommerce associate in Springfield, MA is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ecommerce associate?

To thrive as an Ecommerce Associate, you need a solid understanding of online sales platforms, digital marketing fundamentals, and product listing best practices, typically supported by experience or relevant coursework. Familiarity with ecommerce platforms like Shopify, Magento, or WooCommerce, as well as analytics tools such as Google Analytics, is highly valuable. Strong attention to detail, problem-solving abilities, and effective communication set standout candidates apart in this role. These skills are crucial for optimizing product visibility, driving sales, and ensuring a seamless online shopping experience for customers.

What is an ecommerce associate?

Ecommerce Associates are professionals responsible for supporting the operations of an online retail business. Their duties typically include managing product listings, processing orders, handling customer inquiries, and assisting with inventory and promotions. They work closely with other teams such as marketing, logistics, and customer service to ensure a smooth online shopping experience. Ecommerce Associates often use various digital tools and platforms to monitor sales performance and help improve the efficiency of the online store.

What is the difference between Ecommerce Associate vs Customer Service Representative?

AspectEcommerce AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with e-commerce platformsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline retail settings, warehouses, officesCall centers, retail stores, online support
Industry UsagePrimarily in e-commerce and retail companiesAcross various industries including retail, telecom, and services
Common Search IntentUnderstanding e-commerce roles, job requirementsCustomer support, problem-solving skills

The Ecommerce Associate and Customer Service Representative roles often overlap in customer interaction and basic technical skills. However, Ecommerce Associates focus more on managing online sales, product listings, and order processing within e-commerce platforms. Customer Service Representatives handle customer inquiries, complaints, and support across various channels. Both roles require strong communication skills, but Ecommerce Associates typically need familiarity with e-commerce tools and platforms, making their roles more specialized within online retail environments.

What are some common challenges ecommerce associates face when managing online product listings?

Ecommerce Associates frequently encounter challenges such as maintaining accurate and up-to-date product information, optimizing listings for search visibility, and ensuring consistency across multiple sales channels. They may also need to address inventory discrepancies, manage product images and descriptions, and quickly update listings in response to changes in stock or promotions. Effective communication with cross-functional teams like marketing and inventory management is key to overcoming these challenges and providing a seamless customer experience.

Is e-commerce a stressful job?

E-commerce associates often face stress related to meeting sales targets, managing order fulfillment, and handling customer inquiries in a fast-paced environment. The job may require multitasking, attention to detail, and working under deadlines, which can contribute to stress levels. However, stress varies depending on the company, workload, and individual coping skills.
What are popular job titles related to Ecommerce Associate jobs in Springfield, MA? For Ecommerce Associate jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Ecommerce Associate jobs in Springfield, MA look for? The top searched job categories for Ecommerce Associate jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Ecommerce Associate jobs? Cities near Springfield, MA with the most Ecommerce Associate job openings:
Ecommerce Associate jobs near you
Infographic showing various Ecommerce Associate job openings in Springfield, MA as of July 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $41,182 per year, or $19.8 per hour.

Assistant Drive Up & Go Supervisor

Albertsons

Sturbridge, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,153 frontline employees who took The Breakroom Quiz

64th of 122 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

As an Assistant Drive Up & Go Supervisor, you'll support daily online grocery and order fulfillment operations, lead a team, and help deliver a "just like you picked it" customer experience. This role is ideal for candidates with retail, grocery, or eCommerce leadership experience looking to advance in a fastpaced environment.

This is an instore (nonremote) position requiring physical presence to support order fulfillment, team leadership, and realtime customer needs. 
 

Main responsibilities:

  • Support daily eCommerce and online grocery operations, ensuring accurate picking, quality products, and ontime order fulfillment
  • Coach, train, and support eCommerce shoppers and store associates
  • Drive customer satisfaction, order accuracy, and retention metrics
  • Manage order volume, labor scheduling, and staffing levels
  • Monitor department KPIs and performance metrics; provide coaching and feedback
  • Resolve customer issues, order adjustments, and service concerns
  • Ensure food safety, product quality, and order accuracy standards
  • Maintain a clean, organized department and communicate with store leadership during peak business periods  

We are looking for candidates who possess the following:

  • Soft skills: Strong communication, leadership, and coaching skills with a customerfocused mindset and ability to thrive in a fastpaced retail environment  
  • Competencies: Experience in retail, grocery, eCommerce, or order fulfillment, with the ability to manage priorities, scheduling, and operational workflows  
  • Knowledge: Knowledge of food safety standards, online grocery fulfillment processes, and customer service best practices  
  • Abilities: Ability to make realtime decisions, solve problems quickly, lift 25-50 lbs, and work on your feet while motivating a team to meet performance goals  
  • Educational requirements: High School Diploma or GED required  
  • Travel requirements: Occasional travel for training or business needs  
  • Other requirements: Availability for fulltime hours, including weekends, holidays, and peak business periods

We also provide a variety of benefits including:

  • Competitive wages paid weekly
          Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve


 

Our Values - Click below to view video:   ACI Values


 

A copy of the full job description can be made available to you.
 

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Pay Transparency:


Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility).  [If applicable:] Associates in this position may be eligible for a quarterly bonus.    

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