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Ecommerce Associate Jobs in Needham, MA (NOW HIRING)

Roche Bros. Supermarkets

E-Commerce Driver

North Easton, MA · On-site

$17.50 - $22/hr

Commit to the "Golden Rule" and work with other associates to build a strong e-commerce team. * Achieve the highest associate morale in the industry by working in a style that is Respectful ...

New

Roche Brothers

E-Commerce Driver

North Easton, MA · On-site

Commit to the "Golden Rule" and work with other associates to build a strong e-commerce team. * Achieve the highest associate morale in the industry by working in a style that is Respectful ...

NOBULL

Manager, eCommerce Site Operations

Boston, MA · On-site

$115K - $130K/yr

Work with Site Ops Associate to maintain cleanliness of site merchandising. * Execute all ... Lead a weekly eCommerce Scrum to ensure entire eCommerce are in lockstep on plans for the week(s ...

NOBULL

Manager, eCommerce Site Operations

Boston, MA

$115K - $130K/yr

Work with Site Ops Associate to maintain cleanliness of site merchandising. * Execute all ... Lead a weekly eCommerce Scrum to ensure entire eCommerce are in lockstep on plans for the week(s ...

NOBULL

Manager, eCommerce Site Operations

Boston, MA · On-site

$115K - $130K/yr

Work with Site Ops Associate to maintain cleanliness of site merchandising. * Execute all ... Lead a weekly eCommerce Scrum to ensure entire eCommerce are in lockstep on plans for the week(s ...

Roche Bros. Supermarkets

E-Commerce Driver

North Easton, MA · On-site

$17.50 - $22/hr

Commit to the "Golden Rule" and work with other associates to build a strong e-commerce team. * Achieve the highest associate morale in the industry by working in a style that is Respectful ...

New

Roche Brothers

E-Commerce Driver

North Easton, MA · On-site

Commit to the "Golden Rule" and work with other associates to build a strong e-commerce team. * Achieve the highest associate morale in the industry by working in a style that is Respectful ...

Nobull

Manager, eCommerce Site Operations

Boston, MA · On-site

$115K - $130K/yr

Work with Site Ops Associate to maintain cleanliness of site merchandising. * Execute all ... Lead a weekly eCommerce Scrum to ensure entire eCommerce are in lockstep on plans for the week(s ...

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Ecommerce Associate information

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How much do ecommerce associate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for ecommerce associate in Needham, MA is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.50 per hour, depending on experience, location, and employer.

What is an ecommerce associate?

Ecommerce Associates are professionals responsible for supporting the operations of an online retail business. Their duties typically include managing product listings, processing orders, handling customer inquiries, and assisting with inventory and promotions. They work closely with other teams such as marketing, logistics, and customer service to ensure a smooth online shopping experience. Ecommerce Associates often use various digital tools and platforms to monitor sales performance and help improve the efficiency of the online store.

What are the key skills and qualifications needed to thrive as an ecommerce associate?

To thrive as an Ecommerce Associate, you need a solid understanding of online sales platforms, digital marketing fundamentals, and product listing best practices, typically supported by experience or relevant coursework. Familiarity with ecommerce platforms like Shopify, Magento, or WooCommerce, as well as analytics tools such as Google Analytics, is highly valuable. Strong attention to detail, problem-solving abilities, and effective communication set standout candidates apart in this role. These skills are crucial for optimizing product visibility, driving sales, and ensuring a seamless online shopping experience for customers.

What are some common challenges ecommerce associates face when managing online product listings?

Ecommerce Associates frequently encounter challenges such as maintaining accurate and up-to-date product information, optimizing listings for search visibility, and ensuring consistency across multiple sales channels. They may also need to address inventory discrepancies, manage product images and descriptions, and quickly update listings in response to changes in stock or promotions. Effective communication with cross-functional teams like marketing and inventory management is key to overcoming these challenges and providing a seamless customer experience.

What is the difference between Ecommerce Associate vs Customer Service Representative?

AspectEcommerce AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with e-commerce platformsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline retail settings, warehouses, officesCall centers, retail stores, online support
Industry UsagePrimarily in e-commerce and retail companiesAcross various industries including retail, telecom, and services
Common Search IntentUnderstanding e-commerce roles, job requirementsCustomer support, problem-solving skills

The Ecommerce Associate and Customer Service Representative roles often overlap in customer interaction and basic technical skills. However, Ecommerce Associates focus more on managing online sales, product listings, and order processing within e-commerce platforms. Customer Service Representatives handle customer inquiries, complaints, and support across various channels. Both roles require strong communication skills, but Ecommerce Associates typically need familiarity with e-commerce tools and platforms, making their roles more specialized within online retail environments.

Does ecommerce associate pay well?

Ecommerce associates typically earn hourly wages that are close to minimum wage or slightly above, with average salaries ranging from $12 to $20 per hour depending on experience, location, and company. Advancement opportunities and skill development in areas like inventory management or digital marketing can lead to higher pay over time.

Is e-commerce a stressful job?

E-commerce associates often face stress related to meeting sales targets, managing order fulfillment, and handling customer inquiries in a fast-paced environment. The role requires multitasking, attention to detail, and proficiency with tools like inventory management systems, which can contribute to work-related stress levels.

What job categories do people searching Ecommerce Associate jobs in Needham, MA look for?

The top searched job categories for Ecommerce Associate jobs in Needham, MA are:

What cities near Needham, MA are hiring for Ecommerce Associate jobs?

Cities near Needham, MA with the most Ecommerce Associate job openings:

Ecommerce Associate jobs near you
Infographic showing various Ecommerce Associate job openings in Needham, MA as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,020 per year, or $21.6 per hour.

E-Commerce Assistant Manager

Millis, MA • On-site

Roche Bros. Supermarkets
Retail • 1 - 5K employees
Learn more about Roche Bros. Supermarketsexternal

Full-time

Posted 4 days ago

Roche Bros. Supermarkets rating

7.0

Company rating: 7.0 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Overview
Support the E-Commerce Manager in effectively managing the personal shopping and delivery driver team for quality, productivity, profitability and efficiency. Will help plan, organize, coordinate and schedule multiple online orders to be completed within a given time frame while providing our customer the best product we have to offer and outstanding customer service. The Assistant E-Commerce Manager must be an effective communicator who can lead, coach, direct and teach others. The Assistant E-Commerce Manager will function as the department manager in his/her absence.
Minimum Qualifications
  • Must be 18 years of age with High School diploma or equivalent.
  • Complete training in the E-Commerce department.
  • Ability to display initiative and work with limited supervision.
  • Must possess the ability to handle multiple orders within a given time frame.
  • Must demonstrate basic computer knowledge with willingness to learn.
  • Capable of following verbal directions, organized, self-confident, and committed to excellence.
  • Ability to display initiative and work with limited supervision.
  • Must be able to read, write, speak, and understand English, with the ability to follow instructions.
  • Ability to work a scheduled based on the business needs of the store location.
  • Authorized to work within the U.S.

Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
  • Commit to the "Golden Rule" and work with other associates to build a strong E-Commerce team.
  • Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
  • Treat customers and associates in a courteous and friendly manner.
  • Coordinating orders and delivery with shopping manager.
  • Proper "on location" customer service and communication.
  • Work efficiently and at an acceptable pace.
  • Handling each picked transaction in an efficient and organized manner, assuring that each item is the finest and freshest the store has to offer.
  • Ensure all new department associates receive proper review and indoctrination of job descriptions, goals, and objectives.
  • Ensure fair and consistent treatment in administering discipline to promote high associate morale.
  • Master the store layout for efficient picking procedures and demonstrate product knowledge.
  • Pick, store and label products correctly, and arrange totes for easy access and proper delivery.
  • Works carefully to reduce shrink and damage of merchandise.
  • Effectively control proper storage limiting shrink and damaged goods.
  • Retrieves and fills customer's orders accurately and on time.
  • Properly handle and maintain all computer hardware.
  • Notifying the shopping manager of customer comments and complaints, security problems, incorrect prices and errors or problems with UPC codes and products problems (damages or out of stock).
  • Ensure all wage and hour policies and regulations are adhered to.
  • Assist department manager with work schedules and breaks; achieve payroll consistently by scheduling with budget.
  • Follow proper hand washing, good sanitation, food storage and handling procedures.
  • Maintain a neat personal appearance including proper uniform and dress code.
  • Practice the "Cleaner's Creed" and proper sanitation procedures.
  • Practice careful product handling and proper temperature storage of every product picked.

Secondary Job Functions:
  • Ensure that all customer orders are correctly charged, refunded and/or credited.
  • Effectively communicating with customers out of stocks, substitutions, pick-up, and delivery schedule changes.
  • Motivate associates by consistently praising, recognizing and involving. Devote proper time and attention to training.
  • Guarantee outstanding product quality and timely service through cooperation with store manager; assuring that each item is picked, stored and delivered without compromise of Roche Bros.
  • Assure that all picked items are of highest quality and freshness, and that all orders are properly tagged and stored for easy retrieval and shipping.
  • Ensure compliance with company policies and procedures (and thus compliance with all state and federal laws applicable to our industry).
  • Responsible for maintaining all e-commerce equipment, ensuring it is in proper working order and condition, including delivery vehicles, cell phones, and GPS systems.
  • Other duties assigned by management.

Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Crawling
0% (N) Never
Sitting, pushing and pulling up to 250 lbs, climbing up to 8 feet, kneeling, and crouching.
1-33% (O) Occasionally
Carrying and lifting up to 50 lbs, bending, balancing, reaching at waist or overhead, and stooping.
34-66% (F) Frequently
Standing or walking on tile or concrete, handling, feeling, talking, seeing, hearing, and smelling.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck, slippery floor surface, and contact with sharp objects.
34-66% (F) Frequently
Hazardous equipment (mechanical moving parts).
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Mobile device or tablet, Bluetooth scanners, printers, POS lane, electronic scale, u-boats / carts, delivery vehicle, delivery totes, GPS, cell phones
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and occasionally outside and may include exposure to hot and cold temperatures.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $19.40 - $25.20 per hour.

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