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Ecmc Group Jobs (NOW HIRING)

Reliant

Team Lead - ECMC

Carmel, IN · On-site

Conduct group training as required * Work with management to implement different structures, strategies, and procedures that will enable Reliant to exceed their goals * Create and adhere to agendas ...

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How much do ecmc group jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for ecmc group in the United States is $31.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $34.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a professional at ECMC Group, and why are they important?

To thrive at ECMC Group, professionals generally need expertise in education services, financial literacy, and project management, often supported by relevant degrees or certifications in education, business, or finance. Familiarity with industry-standard software such as Microsoft Office, CRM systems, and financial analysis tools is typically required. Exceptional communication, problem-solving, and teamwork skills help employees effectively support students and stakeholders. These skills are crucial for delivering impactful education services, improving student outcomes, and achieving organizational goals.

What is the difference between Ecmc Group vs Ecmc Group?

AspectEcmc Group

Since the comparison is between the same job title, Ecmc Group, there are no differences in credentials, work environment, or industry usage. Both refer to the same organization or role, emphasizing the importance of context when searching for job information. If comparing to similar roles, consider positions like 'Ecmc Group Technician' or 'Ecmc Group Specialist' for more detailed distinctions.

What is the hiring process at ECMC?

The hiring process at ECMC Group typically involves submitting an online application, followed by phone or virtual interviews. Candidates may undergo skills assessments and background checks before an offer is extended, with some roles requiring in-person interviews or additional testing.

What are some common challenges faced by employees working at ECMC Group, and how can they be addressed?

Employees at ECMC Group often navigate the complexities of the education finance industry, including regulatory changes and evolving student needs. Adapting to these changes requires strong communication skills and a commitment to continuous learning. Collaboration within cross-functional teams is common, and proactively seeking feedback and professional development opportunities can help overcome challenges and foster career growth. Open communication with managers and peers is encouraged to address concerns and share best practices.

How many employees does the ECMC Group have?

ECMC Group is a nonprofit organization that employs approximately 1,200 staff members. The organization focuses on student loan management and financial literacy, often requiring employees to have skills in finance, customer service, and data analysis.

Who is the ECMC Group?

ECMC Group is a nonprofit organization that manages student loan debt and provides financial literacy resources. It operates various programs to support borrowers and partners with educational institutions and lenders. The organization employs roles related to finance, customer service, and program management.

What is the average salary at ECMC?

ECMC Group offers a range of roles, and the average salary varies depending on the position and experience level. Generally, salaries for administrative and customer service roles at ECMC range from $35,000 to $50,000 annually. Compensation for specialized roles such as collections or financial aid professionals can be higher, often exceeding $60,000 per year.

What is ECMC Group and what does it do?

ECMC Group is a nonprofit corporation focused on helping students succeed by providing educational solutions, financial services, and support. The organization operates several subsidiaries that work in areas such as student loan management, career and technical education, and support for underserved students. ECMC Group's mission is to empower students to achieve their academic and professional goals, particularly those who may face barriers to education. They offer resources, scholarships, and programs aimed at improving educational outcomes across the United States.
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Infographic showing various Ecmc Group job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $64,472 per year, or $31 per hour.

Team Lead - ECMC

Reliant

Carmel, IN • On-site

Full-time

Posted 17 days ago

Job description

Duties/Responsibilities
  • Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts
  • Conduct group training as required
  • Work with management to implement different structures, strategies, and procedures that will enable Reliant to exceed their goals
  • Create and adhere to agendas and schedules as defined by management
  • Gather information from customers to determine the best way to map a solution
  • Act as the point of contact for borrowers to resolve their delinquent accounts.
  • Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving delinquent accounts.
  • Maintain a workload of delinquent accounts up to and including completion of payments
  • Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete
  • Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed
  • Perform proper skip tracing techniques to identify borrower contact information
  • Abide by the FDCPA at all times while staying current to any and all industry requirements
  • Adhere to both internal and industry wide compliance regulations
  • Meet the daily and monthly goals as assigned by Reliant's management team
  • Maintain targeted performance goals for collections
  • Any other additional responsibilities assigned by management

Required Skills/Abilities
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software while working across multiple systems/screens.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
  • Full knowledge of all aspects of the Fair Debt Collections Practices Act (FDCPA).
  • High School Diploma or GED required; College Degree a plus but not required.
  • Previous collections, call center, or customer service experience is a plus.
  • Ability to meet and exceed daily, weekly, and monthly production goals.
  • Ability to multi task and maintain composure in stressful situations.

EEO Statement
Reliant affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information, Reproductive health decision-making or any other status protected by applicable federal, state, or local law. Reliant Capital Solutions has reviewed the physical and mental qualifications of our jobs. There are no requirements that tend to screen out qualified physically and/or mentally disabled individuals unless they are job related and consistent with business necessity.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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