Ea Customer Support Jobs (NOW HIRING)

Sales Support Engineer
Position Overview
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!
From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.
We truly have an inclusive and diverse team culture where you can be yourself.
Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.
There has never been a more urgent need to build resilient and sustainable infrastructure. With Smart Infrastructure, we are shaping an ecosystem that connects the real world with the digital world. Making decisions based on data and analytics empowers our customers to make their energy systems and processes in buildings and industries more efficient and sustainable. Together with our customers, we transform the everyday for a better tomorrow.
Support the regional outside sales effort in the construction market with a focus on key contractor accounts by handling some quotation, preparing proposals, helping with the clean order hand-off and proactively managing a large majority of the pre- and post-order tasks the sales team is now involved with. They will also assist with customer development and in the qualification of new opportunities. This role will report to the Area Sales Manager who will take lead on assigning focused accounts to support the SE on/assigned SEs/assigned territories. There will also be a dotted line to the Sales Support Manager who will take lead on providing overall direction for the role, streamlining of processes, training and development needs and tools and resources to support success and productivity.
Sales Support Engineer'
This position will be remote/hybrid in the greater Atlanta or Texas area.
Role Description
Support sales on Tier 1 and Tier 2 target contractors
Prospecting, developing, and expanding new business.
Managing, developing, and expanding customer relationships by responding to inquiries, escalating urgent
matters and proactively updating on project developments.
Assist Sales Engineers with strategic large project proposal preparation.
Prepare for and generate product documentation.
Supporting Order Entry and Handover process responsibilities
Developing internal process improvements in sales cycle
Post-sale order management / change order management
Technical liaison between customer and business unit
Primary point of contact and/or assists with coverage for SE's out of office.
Takes lead on miscellaneous requests such as replacement parts for disconnect switches, panelboards, add to-existing breakers, etc.
Customer Support Ambassador
Know who to go to within Customer Support organization.
Rigorous follow-up; understands escalation paths.
Position has the potential to develop the skills necessary to move into a sales position if desired.
Build strong connections with key stakeholders within SI Business Units, SI US S&OP, SI US EP/EA.
You will win us over by having the following qualifications:
Basic Qualifications
Bachelor's degree in Mechanical/Electrical Engineering desired, although candidates with varying degrees will also be considered based on experience. A combination of education and directly related work experience will also be considered in lieu of a BS degree.
3+ years ability to manage, develop and expand customer relationships
Candidate will reside and work within assigned territory and must be willing and available to travel for company training, business unit meetings and territory support.
Proficient in Microsoft Office applications shows the discipline and willingness to work with our proprietary web-based enterprise systems.
Applicants must be legally authorized for employment in the United States without need for current or future employer sponsored work authorization.
Preferred Qualifications:
1 to 3+ Electrical Industry sales experience.
1 to 3+ Contractor/Manufacturer/Distributor work experience.
1 to 3+ Previous sales or similar professional experience.
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be located here: https://www.benefitsquickstart.com/siemens/index.html.
Create a better #TomorrowWithUs.
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
You'll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $61,547.00 - $128,520.00 annually plus an uncapped commission structure. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
Pay Transparency
Siemens follows Pay Transparency laws.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.