ZipRecruiter

Log In

1

E Commerce Support Jobs (NOW HIRING)

ThyssenKrupp

eCommerce

Southfield, MI · On-site

$82K/yr

Your responsibilities Job Summary The eCommerce UX Designer will work directly alongside the e ... To support collaboration with the business and project teams, candidates must: * Reside within ...

Michael Malul

E-Commerce Intern

Whitehall, OH · On-site

$17 - $20/hr

Support day-to-day management of our e-commerce website and marketplace accounts. * Maintain and update product listings, descriptions, images, pricing, promotions, and product information. * Assist ...

IMH Fragrance

E-Commerce Intern

Columbus, OH · On-site

Support day-to-day management of our e-commerce website and marketplace accounts. * Maintain and update product listings, descriptions, images, pricing, promotions, and product information. * Assist ...

shrm

Manager, eCommerce

Alexandria, VA · On-site

This role ensures the eCommerce ecosystem supports organizational objectives, customer needs, and revenue goals while driving continuous improvement across the customer journey, including product ...

Computechsale

Ecommerce Sales Assistant

Whippany, NJ · On-site

$19 - $24.75/hr

Ecommerce Sales Assistant - Whippany NJ Compensation: Based on Experience Employment type ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

SHRM

Manager, eCommerce

Alexandria, VA · Hybrid

This role ensures the eCommerce ecosystem supports organizational objectives, customer needs, and revenue goals while driving continuous improvement across the customer journey, including product ...

Computechsale

Ecommerce Sales Assistant

Whippany, NJ · On-site

$18.75 - $24.75/hr

Ecommerce Sales Assistant - Whippany NJ Compensation: Based on Experience Employment type ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsSoftware JobsWeb Developer JobsE Commerce Support Jobs

E Commerce Support information

See salary details

$14

$26

$44

How much do e commerce support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for e commerce support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between E Commerce Support vs Customer Service Representative?

AspectE Commerce SupportCustomer Service Representative
CredentialsBasic technical knowledge, familiarity with e-commerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, e-commerce platforms, remote or officeCall centers, retail stores, remote or office
Industry UsageOnline retail, e-commerce companiesVarious industries including retail, telecom, finance
Search/Comparison IntentUnderstanding technical support roles in e-commerceCustomer interaction and service roles

While both roles involve assisting customers, E Commerce Support focuses on technical issues related to online shopping platforms, whereas Customer Service Representatives handle general customer inquiries across various channels. E Commerce Support requires familiarity with e-commerce systems, while Customer Service roles emphasize communication skills. Both are vital in customer-facing environments but serve different functions within the industry.

What is e-commerce support?

E-commerce support involves assisting online retail businesses with managing their digital storefronts, resolving customer issues, processing orders, and maintaining website functionality. Support specialists often use tools like customer service software and may require knowledge of online platforms, product listings, and order management systems.

What cities are hiring for E Commerce Support jobs?

Cities with the most E Commerce Support job openings:

What states have the most E Commerce Support jobs?

States with the most job openings for E Commerce Support jobs include:

What are popular job titles related to E Commerce Support jobs?

For E Commerce Support jobs, the most frequently searched job titles are:

Infographic showing various E Commerce Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

E-Commerce Manager: Paid Search (Performance Marketing)

Beverly Hills, CA • On-site

DNAM Brands
See more jobs at DNAM Brandsexternal

Full-time

Re-posted yesterday

Job description

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. As our direct-to-consumer business continues to expand, we are seeking a highly analytical, results-oriented E-Commerce Manager to oversee the daily execution, optimization, and growth of our digital commerce business across multiple brands.

Reporting to the E-Commerce Senior Manager, this role is responsible for managing Shopify Plus storefronts, digital merchandising, website performance, product launches, conversion optimization, and cross-functional e-commerce initiatives. The ideal candidate is both strategic and hands-on, with a passion for creating exceptional online shopping experiences while driving revenue growth through data-driven decision-making.

Responsibilities
E-Commerce Operations
  • Manage the daily operations of Shopify Plus websites across the DNAM Brands portfolio
  • Execute product launches, seasonal collections, pricing updates, promotions, inventory visibility, and merchandising initiatives
  • Maintain accurate product data, imagery, descriptions, collections, and website content
  • Ensure all e-commerce content, promotions, and merchandising updates are launched accurately and on schedule
  • Conduct ongoing quality assurance testing to ensure a seamless customer experience across desktop and mobile devices
Digital Merchandising & Customer Experience
  • Optimize navigation, collections, search, filtering, category pages, and product detail pages (PDPs)
  • Improve product discovery, cross-selling, upselling, and merchandising strategies to increase conversion rate and average order value
  • Partner with Creative and Marketing teams to ensure brand consistency and compelling customer experiences across all digital touchpoints
  • Monitor customer behavior and identify opportunities to reduce friction throughout the online shopping journey
Performance Marketing Collaboration
  • Partner closely with Marketing to support customer acquisition initiatives across:
    • Google Ads
    • Meta
    • TikTok
    • WhatNot
    • Instagram
    • Pinterest
    • Email & SMS Marketing
    • Affiliate Marketing
  • Coordinate landing page creation, promotional campaigns, merchandising updates, and onsite content to maximize campaign performance
  • Support paid search and paid social initiatives by ensuring website readiness and optimal customer experiences
Analytics & Reporting
  • Monitor daily ecommerce performance including:
    • Revenue
    • Traffic
    • Conversion Rate
    • Average Order Value (AOV)
    • Units Per Transaction (UPT)
    • Customer Acquisition Cost (CAC)
    • Customer Lifetime Value (LTV)
  • Analyze website performance using Shopify Analytics, Google Analytics 4 (GA4), and other reporting tools
  • Prepare weekly and monthly performance reports with recommendations for optimization
  • Identify trends and opportunities to improve profitability and customer retention
Shopify & Digital Technology
  • Administer Shopify Plus backend, including themes, apps, integrations, collections, promotions, and merchandising configurations
  • Coordinate website enhancements and technical improvements with external development partners
  • Assist in testing new functionality, integrations, and digital tools before deployment
  • Support implementation of AI-powered ecommerce solutions including personalization, intelligent search, product recommendations, and merchandising automation
  • Help optimize website performance for SEO, AI-powered search, and emerging digital commerce technologies
Social Commerce
  • Support product merchandising and promotional execution across TikTok Shop, WhatNot and future social commerce platforms
  • Ensure inventory synchronization and product catalog accuracy across all sales channels
  • Coordinate promotional calendars between e-commerce and social commerce initiatives
Cross-Functional Collaboration
  • Partner with Marketing, Operations, Customer Service, Creative, Inventory Planning, Finance, and Production teams to support business objectives
  • Coordinate product launches, inventory availability, promotions, and campaign execution.
  • Work with Customer Service to identify customer feedback and implement website improvements that enhance the overall shopping experience
Continuous Optimization
  • Support conversion rate optimization initiatives through A/B testing, merchandising improvements, landing page optimization, and customer journey enhancements
  • Stay current with Shopify updates, e-commerce trends, AI innovations, and evolving consumer shopping behaviors
  • Recommend process improvements, new technologies, and best practices that improve operational efficiency and drive scalable growth
Qualifications
  • Bachelor's degree in Business, Marketing, E-Commerce, Digital Marketing, or a related field
  • 3-5+ years of experience managing e-commerce operations within a fashion, lifestyle, beauty, or consumer products company
  • Hands-on experience managing Shopify or Shopify Plus storefronts
  • Strong understanding of e-commerce merchandising, product launches, promotions, and website operations
  • Experience working with:
    • Shopify Plus
    • Google Analytics 4 (GA4)
    • Google Tag Manager
    • Meta Commerce Manager
    • TikTok Shop
    • Klaviyo or similar email marketing platforms
    • SEO best practices
  • Strong understanding of ecommerce performance metrics including:
    • Conversion Rate
    • AOV
    • Revenue
    • CAC
    • LTV
    • Return on Ad Spend (ROAS)
  • Advanced analytical skills with proficiency in Excel or Google Sheets
  • Excellent organizational, communication, and project management skills
  • Ability to manage multiple priorities in a fast-paced, entrepreneurial environment
  • Self-starter with strong attention to detail and a passion for digital commerce
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply