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E Commerce Support Jobs in Indiana (NOW HIRING)

Dexter

eCommerce Manager

Elkhart, IN · On-site

Own and drive eCommerce revenue performance, conversion optimization, margin improvement, and ... Lead and manage initiatives that support revenue growth, operational scalability, and customer ...

POLYWOOD

Director | ECommerce

Syracuse, IN · On-site

Own the E-Commerce P&L including budgeting, forecasting, and accountability for revenue, margin ... These tools are to improve efficiency and consistency while supporting more informed hiring ...

Gentex

Director Marketing & eCommerce

Indianapolis, IN · On-site

This role oversees ecommerce performance, digital marketing programs, agency partnerships, and ... Identifydigital trends, technologies, and growth opportunities that support long-term businessgoals.

Legends Global

Ecommerce Manager | LGM

Indianapolis, IN · On-site

Support VP Int Ecom in the setting of the roadmap and delivery of new features on the ecommerce websites and creation of strategies to drive and convert traffic in order to maximize revenue against ...

Lids

Customization Services Coordinator

Indianapolis, IN · On-site

$19 - $24/hr

This role supports accurate and consistent communication with stores, ecommerce customers, and Corporate Office departments through established processes and programs. Principal Duties and ...

Kroger

e-COMMERCE/DEPARTMENT LEAD

Fishers, IN · On-site

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce ... Provide support and assistance through direct interaction with minors, individuals with special ...

Kroger

e-COMMERCE/DEPARTMENT LEAD

Fort Wayne, IN · On-site

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce ... Provide support and assistance through direct interaction with minors, individuals with special ...

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Showing results 1-20

All JobsE Commerce Support JobsE Commerce Support Jobs in Indiana

E Commerce Support information

What is the difference between E Commerce Support vs Customer Service Representative?

AspectE Commerce SupportCustomer Service Representative
CredentialsBasic technical knowledge, familiarity with e-commerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, e-commerce platforms, remote or officeCall centers, retail stores, remote or office
Industry UsageOnline retail, e-commerce companiesVarious industries including retail, telecom, finance
Search/Comparison IntentUnderstanding technical support roles in e-commerceCustomer interaction and service roles

While both roles involve assisting customers, E Commerce Support focuses on technical issues related to online shopping platforms, whereas Customer Service Representatives handle general customer inquiries across various channels. E Commerce Support requires familiarity with e-commerce systems, while Customer Service roles emphasize communication skills. Both are vital in customer-facing environments but serve different functions within the industry.

What is e-commerce support?

E-commerce support involves assisting online retail businesses with managing their digital storefronts, resolving customer issues, processing orders, and maintaining website functionality. Support specialists often use tools like customer service software and may require knowledge of online platforms, product listings, and order management systems.

What cities in Indiana are hiring for E Commerce Support jobs?

Cities in Indiana with the most E Commerce Support job openings:

Infographic showing various E Commerce Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Sr. eCommerce Sales Analyst

Indianapolis, IN • On-site

Masco Corporation
Building Materials and Garden Equipment Dealers • 10K+ employees
Learn more about Masco Corporationexternal

Full-time

Retirement

Posted 14 days ago

Masco rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Role Summary: The Senior Sales Analyst - eCommerce supports online sales growth by transforming digital commerce, shopper, and sales data into actionable insights, decision-ready recommendations, and reporting tools that improve performance across eCommerce channels. This role partners closely with sales, marketing, merchandising, and customer teams to analyze online sales trends, monitor digital shelf and promotional performance, identify growth opportunities, and enable faster, smarter business decisions in the eCommerce space.
Responsibilities:
  • Collect, integrate, and analyze eCommerce sales, traffic, conversion, and shopper data to identify trends, risks, and opportunities that influence online business performance.

  • Create and maintain reports, dashboards, and scorecards that monitor key eCommerce metrics such as sales, conversion, traffic, average order value, digital assortment, content health, and promotional performance.

  • Analyze online sales performance across retailer dot-com sites, marketplaces, and other digital channels to identify drivers of growth and underperformance.

  • Support forecasting and scenario analysis for eCommerce sales, promotions, seasonal events, and category performance.

  • Evaluate the effectiveness of digital promotions, pricing, product content, search visibility, and assortment changes to determine business impact and recommend actions.

  • Monitor product, category, and customer performance across eCommerce channels and translate findings into recommendations that improve sales and execution.

  • Use visualizations and business storytelling to translate complex digital commerce data into clear insights, recommended actions, and measurable outcomes.

  • Partner with sales, marketing, merchandising, brand, and customer teams to support eCommerce planning, reporting, and performance reviews.

  • Identify friction points in the online path to purchase, including traffic, content, conversion, fulfillment, and promotional execution, and recommend improvements.

  • Provide analytical support for customer meetings, business reviews, line reviews, and internal strategy discussions related to online sales performance.

  • Act as a liaison between business teams and retail or customer partners to translate eCommerce business questions into analytical solutions and decision-ready outputs.

  • Lead deep-dive analyses on digital sales trends, category performance, competitive activity, and shopper behavior to identify growth opportunities.

  • Build decision frameworks and performance narratives that help internal teams prioritize opportunities and take action more effectively.

  • Promote analytical best practices, improve reporting consistency, and help strengthen decision intelligence and enablement within the eCommerce business.

Knowledge, Skills, and Abilities:
  • Bachelor's degree in business, analytics, marketing, economics, statistics, or a related field required; master's degree a plus.

  • Minimum 5 years of experience in sales analytics, eCommerce analytics, digital commerce, business intelligence, or a related role required.

  • Experience working with online sales data, retailer.com reporting, digital shelf metrics, web or traffic analytics, and promotional performance analysis preferred.

  • Retailer/supplier or omnichannel business experience required.

  • Strong proficiency with Microsoft Office Suite, especially Excel and PowerPoint, along with reporting and visualization tools such as Power BI, Tableau, or similar platforms.

  • Experience working with large, multi-source datasets and the ability to pull, blend, transform, and validate data into trusted, decision-ready information.

  • Strong understanding of eCommerce KPIs and online business drivers, including sales, conversion, average order value, traffic, search performance, content quality, and promotional effectiveness.

  • Ability to analyze customer behavior and digital shopping trends to uncover actionable insights that improve online sales performance.

  • Experience with forecasting, scenario analysis, and performance modeling preferred.

  • Ability to translate data into practical business recommendations and communicate findings clearly to both technical and non-technical audiences.

  • Strong written, verbal, and presentation skills with the ability to tell a clear story through data.

  • Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.

  • Strong attention to detail and commitment to data accuracy.

  • Ability to build effective cross-functional relationships and work collaboratively across sales, marketing, merchandising, and customer teams.

  • Experience with AI-enabled tools, automation, or advanced analytics to improve reporting, insight generation, and decision support preferred.

  • Ability to work from a DFC location (if within 55 miles from home) Tuesday through Thursday

  • Willingness to travel for in-person meetings and events as needed.

Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:
  • Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
  • Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company
Full time
Hiring Range: $76,400.00 - $120,010.00 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Delta Faucet Company (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish

What Masco employees say

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Hours and flexibility

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About Masco

Sourced by ZipRecruiter

Our founder, Alex Manoogian, arrived in the United States in 1920 with $50 in his pocket and a relentless drive to make a better life for himself and his family. Decades later, that drive continues to permeate every aspect of our business. We believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create long-term value for our shareholders and improve the world around us. As a family of companies, we share a strong ethical culture and continuous improvement mindset driven by people and backed by an operating system designed to leverage our scale.

Industry

Building materials and garden equipment dealers

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

Year founded

1929

Social media

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