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E Commerce Support Jobs in Indiana (NOW HIRING)

Kroger

414 STR MGMT/e-COMMERCE SUPERVISOR

Bluffton, IN · On-site

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired ... Provide support and assistance through direct interaction with minors, individuals with special ...

Shorr Packaging

Customer Support Rep I

Indianapolis, IN · On-site

$16.25 - $20.75/hr

The Customer Support Representative I is responsible for conducting pre-order research and entering ... Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth ...

Viewrail

Web Support Representative

Goshen, IN · On-site

$55K - $60K/yr

Comprehensive Post-Sale Support amp; Resolution ... Coordinate remakes, damaged item claims, missing parts, and exchange/return issues for e-commerce ...

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E Commerce Support information

What is the difference between E Commerce Support vs Customer Service Representative?

AspectE Commerce SupportCustomer Service Representative
CredentialsBasic technical knowledge, familiarity with e-commerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, e-commerce platforms, remote or officeCall centers, retail stores, remote or office
Industry UsageOnline retail, e-commerce companiesVarious industries including retail, telecom, finance
Search/Comparison IntentUnderstanding technical support roles in e-commerceCustomer interaction and service roles

While both roles involve assisting customers, E Commerce Support focuses on technical issues related to online shopping platforms, whereas Customer Service Representatives handle general customer inquiries across various channels. E Commerce Support requires familiarity with e-commerce systems, while Customer Service roles emphasize communication skills. Both are vital in customer-facing environments but serve different functions within the industry.

What is e-commerce support?

E-commerce support involves assisting online retail businesses with managing their digital storefronts, resolving customer issues, processing orders, and maintaining website functionality. Support specialists often use tools like customer service software and may require knowledge of online platforms, product listings, and order management systems.

What cities in Indiana are hiring for E Commerce Support jobs?

Cities in Indiana with the most E Commerce Support job openings:

Infographic showing various E Commerce Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

414 STR MGMT/e-COMMERCE SUPERVISOR

Bluffton, IN • On-site

Kroger
Supermarkets and Grocery Stores • 10K+ employees
Learn more about Krogerexternal

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Kroger rating

6.0

Company rating: 6.0 out of 10

Based on 4,487 frontline employees who took The Breakroom Quiz

Job description

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM 
  • High School Diploma or GED
  • Any proven supervisory experience
  • Any prior experience in the selection and hiring process
  • Strong organization skills
  • Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
  • Must be able to stand for extended periods of time and/or walk constantly
  • Ability to stoop, kneel, or crouch several times per hour
  • Proficient in Microsoft Office
  • Excellent oral/written communication skills
  • Strong leadership skills
DESIRED 
  • Bachelor's Degree
  • Any experience with and knowledge of Point of Sale (POS)
  • Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
  • Interview, select and hire candidates to staff the on-line shopping department
  • Meet the demands of product flow and create schedules according to guidelines
  • Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
  • Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
  • Train associates on all functions and duties of the order selector and customer attendant roles
  • Lead team in the planning, implementation and execution of e-Commerce's initiatives
  • Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
  • Assist in the analysis and response to the competitive landscape
  • Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
  • Execute best practices to determine appropriate substitutions in the event of an out of stock
  • Follow processes for streamlining collection of orders, products, checkouts and delivery
  • Report inventory issues such as out of stock items to department heads in a timely manner
  • Troubleshoot equipment and devices for e-Commence department
  • Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
  • Report all issues with item shelf allocation to division KOMPASS team
  • Monitor and control expenses for the department
  • Ensure preventative maintenance is being performed on all equipment in the department
  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

What Kroger employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Kroger

Sourced by ZipRecruiter

Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025

Industry

Supermarkets and grocery stores

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

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