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E Channel Operation Manager Jobs (NOW HIRING)

ZILLION TECHNOLOGIES, INC

VA · On-site

$36K - $42K/yr

Job Title - CW - E-Channel Representative Number of Positions - 1 Position Description: This ... Adhere to all applicable laws and regulations governing bank operations, including compliance with ...

ZILLION TECHNOLOGIES, INC

VA · On-site

$36K - $42K/yr

Job Title - CW - E-Channel Representative Number of Positions - 1 Position Description: This ... Adhere to all applicable laws and regulations governing bank operations, including compliance with ...

Alloy

Channel Operations Manager

New York, NY · On-site

About the team Alloy is seeking a detail-oriented, systems-minded Channel Operations Manager to ... e.g., data-source additions) with RevOps and Legal, maintaining accurate partner records in Introw ...

Michaels Stores

Operation Manager

Humble, TX · On-site

Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink and safety programs. * Train, observe and coach the team to achieve results; participate in the ...

Michaels Stores, Inc.

Operation Manager

Humble, TX · On-site

Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink and safety programs. * Train, observe and coach the team to achieve results; participate in the ...

Gentex Corp

Channel Ops & Analytics Manager

Simpson, PA · On-site

$128K - $129K/yr

Key Responsibilities Channel Operations & Governance * Channel Program Management - Develop ... Gentex is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required.

Pinnacle Logistics

OPERATION MANAGER

Houston, TX · On-site

... fleet operations Qualifications Education/Experience Ensure the quality management system ... distribution, ecommerce fulfillment, and network optimization. Experience identifying and ...

ESAB

Channel Programs & eCommerce Manager

Denton, TX · On-site

Bachelor's degree in Business, Marketing, eCommerce, or a related field. * 5+ years of experience in channel management, channel marketing, distributor management, eCommerce, sales operations, or ...

Bausch + Lomb

Manager, E-Commerce Channel - US Vision Care

OR · On-site +1

$142K - $143K/yr

The Manager, E-Commerce Channel will blend commercial strategy, digital marketing expertise ... Lead resolution of operational issues, including chargebacks, logistics challenges, and compliance ...

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E Channel Operation Manager information

See salary details

$70.5K

$142.4K

$153.5K

How much do e channel operation manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for e channel operation manager in the United States is $142,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $152,000.00 and $153,000.00 per year, depending on experience, location, and employer.

What is an E Channel Operation Manager?

E Channel Operation Managers are professionals responsible for overseeing the operations of electronic channels within an organization, such as online banking platforms, mobile apps, and web portals. They ensure that these digital channels function efficiently, securely, and provide a seamless experience for users. Their duties often include coordinating with IT teams, monitoring system performance, managing digital product launches, and analyzing user data to improve services. E Channel Operation Managers play a crucial role in driving digital transformation and enhancing customer engagement through technology.

How does an E Channel Operation Manager typically collaborate with cross-functional teams to enhance online channel performance?

An E Channel Operation Manager regularly works with marketing, IT, sales, and customer service teams to ensure seamless digital channel operations and to drive business objectives. They coordinate campaigns, troubleshoot technical issues, and analyze data to optimize user experience and conversion rates. Effective collaboration often involves regular meetings, clear communication of channel goals, and jointly developing strategies to address challenges such as user drop-off or system bottlenecks. By fostering strong interdepartmental relationships, they help ensure that online channels meet both customer needs and organizational targets.

What are the key skills and qualifications needed to thrive as an E Channel Operation Manager, and why are they important?

To thrive as an E Channel Operation Manager, you need expertise in digital channel management, data analysis, and a solid understanding of online business processes, usually backed by a degree in business, IT, or marketing. Familiarity with CRM systems, e-commerce platforms, analytics tools, and sometimes certifications like PMP or digital marketing credentials is highly beneficial. Strong leadership, problem-solving abilities, and effective communication skills set top performers apart in this role. These competencies are essential for optimizing digital channels, ensuring seamless operations, and driving business growth in a competitive online landscape.

What are popular job titles related to E Channel Operation Manager jobs?

For E Channel Operation Manager jobs, the most frequently searched job titles are:

E-Channel Representative

VA • On-site

ZILLION TECHNOLOGIES, INC
IT Services • 51 - 200 employees
Learn more about ZILLION TECHNOLOGIES, INCexternal

$36K - $42K/yr

Full-time

Re-posted 7 days ago

Job description

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Job Title - CW - E-Channel Representative

Number of Positions - 1 

Position Description:

This position is responsible for understanding the products and processes of the E-Channel, including all ’s online banking platforms, bill pay and maintenance, mobile products and services, online chat and secure email, unsecure email, and other online customer utilization. Work is varied in nature with changing priorities.  Incumbent should be logical in their approach and be able to handle multiple tasks during the course of work performed.  

Position Accountabilities: 

  • Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat.
  • Provide exemplary service and tact through verbal and non-verbal communications with a special emphasis on written communication in email and chat form.
  • Handle all questions and inquiries through these channels, including questions related to loans, deposits, and maintenance.
  • Conduct research as needed regarding bill pay and online channel customer issues.
  • Handle escalated and next tier calls related to e-channel questions, including browser incompatibility and password resets and lockouts.
  • Able to support service related social media questions and concerns and moderation.  
  • Participation in rotation of afterhours and on call support for the bank’s Social Media efforts.
  • Efficiently refer sales opportunities seamlessly to Sales & Service Representatives within the Customer Contact Center.
  • Maintain a strong understanding of Clinet’s Digital products and services, and stay abreast of changes and enhancements.
  • Provide support to inbound call queue for general customer questions and concerns.
  • Proactively analyze callers’ needs.
  • Use standard screens and procedures to handle callers’ needs effectively and when necessary go beyond these standard methods to resolve customer issues.
  • Navigate a computerized system to address and resolve callers’ needs.
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Clientshares’ BSA/AML Policy and Procedures.
  • Other duties as assigned.  

Organizational Relationship: This assignment reports to the E-Channel Supervisor

Qualifications

Position Qualifications

Education & Experience

  • High school diploma or equivalent, college preferred.
  • Previous call center experience and/or written customer communication preferred. 

Knowledge & Skills:

  • Strong problem solving and decision making abilities; able to think analytically
  • Excellent customer service and telephone skills
  • Proven written and online chat communication skills and flexibility.
  • Well organized
  • Able to handle multiple tasks
  • Flexible, able to adapt to change
  • Detail oriented and quality focused
  • Excellent oral and written communication skills
  • Shifts may vary for each position offering, depending on business need
  • Able to work weekend hours on a rotating basis
  • Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
  • Solid knowledge of web or mobile based support, including but not limited to browsers, compatibility, virus software, and other online technical troubleshooting.

Additional Information

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745