Dupage County Jobs (NOW HIRING)

Salary : $30,750.00 Annually
Location : 111 N. County Farm Road- Wheaton, IL
Job Type: Full Time (37.5 hours per week)
Job Number: 26-01409
Service Unit: Business Operations
Department: Client Access and Intake
Opening Date: 08/13/2026
Description
Do you have good working knowledge of Medicare and Medicaid? How about knowledge of public and private resources and a strong interest in helping connect clients to public benefits or other healthcare resources? If so, then we invite you to apply for our full-time Community Health Worker I. position. In this role, you will be responsible for screening clients, completing and filing applications for healthcare coverage or other financial support and helping clients navigate public benefits and health insurance.
This is a full-time position working Monday through Friday from 8:00 AM until 4:30 PM. We are seeking a bi-lingual candidate who is passionate about helping the residents of DuPage County.
As a DuPage County employee, you will receive a comprehensive benefit packageto include, 12 paid vacation days, 5 paid personal days, 12 paid Holidays, 12 weeks of paid parental leave, accrued sick leave and affordable health insurance coverage through Blue Cross Blues Shield. We offer tuition reimbursement as well as eligibility for a Federal Student Loan Forgiveness Program. This is a pension-eligible position, for a secure retirement. This position is located at our Central Public Health Center in Wheaton with a potential hybrid work schedule (maximum 1 day at home) after training, Monday through Friday from 8:00 am to 4:30 pm.*Salary is based on experience and may increase.
Responsibilities

• Collects sensitive information from clients and conducts client income assessments during face-to-face visits.
• Completes and files applications for healthcare coverage or other financial support for healthcare access, such as for Medicaid, local access to care programs, and food assistance programs.
• Follows individual client application status through to resolution.
• Assists clients and direct service staff with understanding the steps to meet Medicaid spend down requirements.
• Conducts telephone outreach to clients to discuss coverage options and schedules follow-up.
• Refers clients to other Health Department services as necessary.
• May interact with insurance companies on behalf of clients.
• Identifies and resolves discrepancies in accordance with department standards.
• Demonstrates the ability to work within multiple electronic systems in order to respond to client needs; performs concurrent documentation as necessary.
• Adheres to established productivity expectations; maintains confidentiality of privileged information and adheres to patient privacy laws.
• Adheres to department guidelines for attendance and punctuality.
• Maintains required training, licensure and/or certification.
• Demonstrates sensitivity and understanding of other ethnic groups and cultures.
• Participates in emergency response activities as assigned.

Requirements
Completion of some college coursework and three years of customer service within a healthcare setting which included experience with health insurance and/or healthcare billing and patient access or patient accounts.
Supplemental Information
Working skill in understanding and evaluating the eligibility process; working skill in investigating, obtaining and organizing information; working skill in using a personal computer, applicable software and peripheral equipment; working skill in understanding the problems, needs and motivations of clientele; working skill in organizing work in order to meet established deadlines; working skill in written and verbal communication; working skill in developing positive and professional relationships with internal and external customers; some skill in maintaining organized work files for reference.
DuPage County Health Department offers a variety of benefits to meet your needs. Please visit on our Careers Page for more information.
Benefits for Employees
Employees of the DuPage County Health Department may select from a variety of benefits to meet their needs.
Full-time employees are eligible for the following benefits.
Health Department benefits are administered through the DuPage County Government Human Resources Office. Detailed descriptions and premium rates of these plans are available at
Medical Insurance
Blue Cross and Blue Shield of Illinois is our current health insurance provider. Full-Time Health Department employees may select from four medical insurance options: three preferred provider organization (PPO) plans and one health maintenance organization (HMO) plan. You may speak to a doctor anytime through the Teledoc program, which provides access to U.S. board-certified doctors through the convenience of phone or video consults.
Plan participants are also eligible for a variety of added discounts on gym memberships and other health-related products and services. They also have access to the Well on Target program, which provides a convenient, secure website with personalized tools and resources such as health coaching, health assessments, and digital tools to track health information important to you.
Vision Discounts & Insurance
A vision care discount program is available as part of the medical insurance plans. Comprehensive vision insurance is also available.
Prescription Plans
Prescription coverage is available with all medical plans and includes the convenience of a mail-order option. Staff may also use the on-site pharmacy at the Central Public Health Center located in Wheaton.
Dental Insurance
The Delta Dental PPO program allows you to visit any dentist you wish.
Flexible Spending Accounts
Flexible Spending Accounts allow you to set aside money on a pre-tax basis to pay expenses such as those not covered by medical or dental insurance, or day-care costs.
Life Insurance
All full-time employees are provided a $25,000 life insurance policy at no cost to the employee. Supplemental coverage is available for the employee, their spouse, and their children.
Disability Insurance
Employees may elect additional accident and critical illness disability benefits.
01
Do you speak Spanish? If so, please rate your fluency.

• Yes
• No
• Minimal
• Casual Conversation
• Fluent

02
Do you have at least 3 years of experience in a healthcare setting

• Yes
• No

03
Do you have at least 3 years of experience working with Medicare/Medicaid and third-party insurance?
Required Question