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Duke Hospitality Jobs (NOW HIRING)

JB Duke Hotel

Outlet Bar Server

Durham, NC · On-site

$7/hr

Join the dynamic hospitality team at JB Duke Hotel as a Restaurant Server/Bartender . In this dual-role position, you'll deliver exceptional service in an upscale dining environment, serving as both ...

JB Duke Hotel

Maintenance Engineer

Durham, NC · On-site

Bring your talents to the JB Duke Hotel , where Southern charm meets world-class hospitality. Nestled on the scenic Duke University campus, our award-winning property offers the perfect setting to ...

JB Duke Hotel

Event Captain

Durham, NC · On-site

$23/hr

The JB Duke Hotel is seeking a talented and detail-oriented Banquet Captain to join our Food ... High school diploma or equivalent is required; a degree in hospitality management or a related ...

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Duke Hospitality information

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How much do duke hospitality jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for duke hospitality in the United States is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Duke Hospitality vs Hotel Front Desk Clerk?

AspectDuke HospitalityHotel Front Desk Clerk
Required CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma or equivalent; customer service skills essential
Work EnvironmentHotels, resorts, or hospitality venues; customer-facing rolesHotels, motels; front desk operations
Employer & Industry UsageHospitality companies, hotel chains, resortsHotels, motels, lodging establishments
Common Search & ComparisonRoles involving hospitality management and guest servicesEntry-level front desk roles in hotels

While Duke Hospitality encompasses a range of hospitality roles including management and guest services, a Hotel Front Desk Clerk specifically handles guest check-ins, reservations, and customer inquiries at the front desk. Both roles require customer service skills and familiarity with hotel operations, but Duke Hospitality may involve broader responsibilities depending on the position.

What are some common challenges faced by professionals in Duke Hospitality roles, and how are they typically addressed?

Professionals in Duke Hospitality often encounter challenges such as balancing high guest expectations with operational efficiency, managing busy periods, and adapting to the evolving needs of a diverse clientele. These are typically addressed through strong teamwork, ongoing training, and a focus on clear communication between departments. Staff are encouraged to collaborate closely, attend regular briefings, and leverage support from supervisors to ensure seamless service and guest satisfaction. Additionally, many Duke Hospitality roles emphasize mentorship and professional development to help employees grow and effectively handle workplace challenges.

What are the key skills and qualifications needed to thrive in a Duke Hospitality role, and why are they important?

To thrive in a Duke Hospitality role, you need experience in customer service, knowledge of food safety standards, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, food handling certifications, and scheduling software is typically required. Outstanding interpersonal skills, teamwork, and the ability to remain calm under pressure distinguish top performers in this field. These skills ensure guests receive excellent service, operations run smoothly, and safety regulations are consistently met.

What are Duke Hospitality jobs?

Duke Hospitality jobs refer to a range of positions within Duke University’s hospitality services, which include roles in dining, catering, event services, and guest services on campus. These jobs are focused on creating a welcoming and high-quality experience for students, faculty, staff, and visitors. Positions can range from food service workers and chefs to event coordinators and hotel staff. Working in Duke Hospitality often requires excellent customer service skills, teamwork, and flexibility to meet the needs of the university community.
More about Duke Hospitality jobs
What cities are hiring for Duke Hospitality jobs? Cities with the most Duke Hospitality job openings:
What states have the most Duke Hospitality jobs? States with the most job openings for Duke Hospitality jobs include:
What job categories do people searching Duke Hospitality jobs look for? The top searched job categories for Duke Hospitality jobs are:
Duke Hospitality jobs near you

Area Reservations Manager

Washington Duke Inn & Golf Club, JB Duke Hotel, The Lodge at Duke Medical Center

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 hours ago

Job description

About Us
Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center offer a unique blend of luxury hospitality, exceptional service, and memorable guest experiences in the heart of Durham, North Carolina. Located on and around Duke University's campus, our properties are known for warm hospitality, attention to detail, and a commitment to creating welcoming experiences for every guest.
Position Summary
The Area Reservations Manager is responsible for leading and optimizing reservations operations across the Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center. This role oversees daily booking activity, supports revenue optimization strategies, and ensures an exceptional guest experience through effective leadership, collaboration, and operational excellence.
The ideal candidate is a hospitality-focused leader with strong communication skills, attention to detail, and the ability to remain composed and solutions-oriented in a fast-paced environment. This position plays a key role in maximizing occupancy, supporting revenue growth, and maintaining the high service standards synonymous with our luxury hospitality experience.
Responsibilities
  • Lead, train, coach, and support the Reservations team and Group Rooms Coordinator to deliver exceptional guest service and maximize revenue opportunities.
  • Ensure all reservation inquiries are handled promptly, professionally, and courteously in alignment with brand and Four Diamond service standards.
  • Conduct ongoing performance coaching, training, and real-time feedback to foster accountability, professional growth, and continuous improvement within the department.
  • Monitor service quality, reservation accuracy, and operational performance through audits, reporting, and quality assurance measures; implement corrective action and additional training as needed.
  • Collaborate closely with Revenue Management, Sales, Front Office, and Operations teams to effectively manage availability, group blocks, rates, inventory, and booking restrictions across all distribution channels.
  • Maintain comprehensive knowledge of hotel services, amenities, room types, packages, and operational hours to confidently assist guests and enhance the overall guest experience.
  • Analyze trends, reservation activity, and market demand to identify opportunities for improved efficiency, guest satisfaction, and revenue performance.
  • Ensure compliance with all hotel policies, safety standards, security procedures, and fire/life safety protocols.
  • Support the organization's sustainability initiatives by actively participating in hotel recycling and environmental programs.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
  • Perform additional duties and responsibilities as assigned by the Area Director of Marketing and Executive Leadership Team.
Benefits
We offer a comprehensive benefits package designed to support the health, well-being, and professional growth of our team members, including:
  • Medical, Dental, and Vision Insurance
  • Short-Term and Long-Term Disability Coverage
  • Critical Illness and Accident Coverage
  • Employer-Paid Life Insurance
  • Generous Paid Time Off (PTO)
  • Eight (8) Paid Holidays
  • 401(k) Retirement Plan with Employer Match (eligibility after six months)
  • Complimentary Employee Meals
  • Free On-Site Parking
  • Employee Assistance Program (EAP)
  • Family & Friends Hotel Discounts
  • Opportunity to grow your career within a collaborative, fast-paced, and rewarding luxury hospitality environment.

  • Minimum of 2 years of progressive experience in reservations, revenue management, front office operations, or a related hospitality leadership role, preferably within a multi-property environment.
  • Demonstrated leadership skills with the ability to motivate, coach, and develop a high-performing team in a fast-paced hospitality setting.
  • Strong working knowledge of Property Management Systems (PMS), Central Reservations Systems (CRS), and revenue management platforms. Experience with hotel analytics and reporting tools preferred.
  • Exceptional guest service, communication, and interpersonal skills, with the ability to remain composed, professional, and solutions-oriented in a fast-paced hospitality environment while maintaining strong attention to detail and accuracy.
  • Ability to analyze trends, identify revenue opportunities, and support operational excellence across multiple properties.
  • Proven ability to collaborate effectively with Front Office, Sales, Revenue Management, and Operations teams to drive overall guest satisfaction and business results.
  • Proficient in Microsoft Office Suite, particularly Excel, Outlook, and Word.
  • Ability to prioritize multiple tasks and adapt effectively in a dynamic hospitality environment.

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