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Dsw Customer Service Jobs (NOW HIRING)

Designer Brands

DSW Associate Manager

Tuscaloosa, AL · On-site

... customer service, merchandising, omni activities and all inventory-related actions to drive sales ... Ensures customers have a positive experience by maintaining DSW store standards. Completes all ...

Designer Brands

DSW Associate Store Manager

Omaha, NE · On-site

... customer service, merchandising, omni activities and all inventory-related actions to drive sales ... Ensures customers have a positive experience by maintaining DSW store standards. Completes all ...

Designer Brands

DSW Associate Store Manager

Plano, TX · On-site

... customer service, merchandising, omni activities and all inventory-related actions to drive sales ... Ensures customers have a positive experience by maintaining DSW store standards. Completes all ...

Designer Brands

DSW Associate Store Manager

Enfield, CT · On-site

... customer service, merchandising, omni activities and all inventory-related actions to drive sales ... Ensures customers have a positive experience by maintaining DSW store standards. Completes all ...

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Designer Brands

DSW Associate Store Manager

Cary, NC · On-site

... customer service, merchandising, omni activities and all inventory-related actions to drive sales ... Ensures customers have a positive experience by maintaining DSW store standards. Completes all ...

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How much do dsw customer service jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for dsw customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Dsw Customer Service position, and why are they important?

To thrive as a DSW Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with point-of-sale systems, inventory management software, and company-specific databases is often required. Strong soft skills such as patience, problem-solving, and a positive attitude help you deliver exceptional service and resolve customer issues efficiently. These abilities ensure customer satisfaction, foster loyal clientele, and contribute to the smooth operation of a retail environment.

How much do they pay at DSW?

Dsw Customer Service associates typically earn an hourly wage that ranges from minimum wage up to around $12-$15 per hour, depending on experience and location. Some positions may also include benefits such as employee discounts and flexible schedules. Pay rates can vary based on store performance and regional standards.

What is a DSW Customer Service job?

A DSW Customer Service job involves assisting customers with inquiries, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. Employees may also help with stocking merchandise, maintaining store cleanliness, and promoting customer loyalty programs. Strong communication and problem-solving skills are essential to succeed in this role.

What are the typical daily responsibilities of a DSW Customer Service representative?

As a DSW Customer Service representative, your daily tasks include assisting customers with their purchases, answering questions about products and promotions, handling returns and exchanges, and resolving any issues or complaints professionally. You will also restock merchandise, maintain a clean store appearance, and occasionally support inventory processes. Team collaboration is important, as you’ll work closely with other sales associates and managers to create a welcoming shopping experience. This role offers a dynamic work environment where strong customer interaction skills are highly valued.

Does DSW offer remote positions?

DSW Customer Service positions are typically based in-store and require in-person interaction. Remote customer service roles are not commonly offered for this position, as it involves direct customer engagement and store support. However, some corporate or administrative roles at DSW may be available remotely depending on the company's current policies.

Is DSW a good company to work for?

DSW Customer Service roles are generally considered to offer a friendly work environment with flexible schedules and opportunities for advancement. Employees often cite good benefits and a positive team atmosphere, though experiences can vary by location and management. It's advisable to research specific store locations for more detailed insights.

Is DSW weekly pay?

DSW Customer Service associates are typically paid on a biweekly basis, though pay schedules can vary by location. Employees should check with their specific store or HR department for precise payment details.
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Dsw Customer Service jobs near you
DSW Asset Protection Greeter Part-Time

DSW Asset Protection Greeter Part-Time

Designer Brands

Venice, CA • On-site

$15.75 - $20.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Designer Brands rating

4.6

Company rating: 4.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

GENERAL SUMMARY: The Service Ambassador -- Loss Prevention, is responsible for providing excellent customer service, protecting company assets through activities in safety, inventory recovery, and internal and external theft deterrence. The main objective of the Service Ambassador is to serve as an active visible deterrent to theft via general friendly and superior customer service. Candidates must have strong written and verbal communication skills as well as the ability to work independently or in a team environment. Reports to LP Supervisor. No direct reports. Must possess the ability to:
KEY RESPONSIBILITIES:
  • Provide a high level friendly greeting to all guest entering and exiting the store.
  • Patrol the store and stand at assigned locations in the DSW Loss Prevention uniform jacket to create a professional and demonstrative visible deterrent to all customers and associates.
  • Report suspicious external and internal activity to appropriate Loss Prevention staff.
  • Complete assessments of operational, safety, and inventory control related procedures.
  • Able to serve as a witness during apprehensions of internal and external theft.
  • Serve as support to store management to ensure a safe work environment.
  • Participate in the training of new hire associate orientations to establish awareness revolving around Loss Prevention knowledge.
  • Prepare complete reports relative to all theft incidents, merchandise recoveries, and safe work environment.
QUALIFICATIONS:
  • High School Diploma or equivalent preferred.
  • Possess strong verbal and written communication skills.
  • Must be able to communicate with all levels of staff and management.
  • Must be able to stand/walk sales floor for entire shift.
  • Ability to make decisions in fast or stressful situations.
  • Possess general operating knowledge of retail security camera equipment.
  • Ability to work nights and weekends appropriate to retail business needs.

Prior Loss Prevention/Security experience a plus.

What Designer Brands employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Designer Brands

Sourced by ZipRecruiter

Designer Brands Inc. is one of North America's largest designers, producers and retailers of footwear and accessories. * Designer Brands Inc. operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. * Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Columbus, OH, US

Year founded

1969

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