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DriveSavers

Customer Care Representative

Novato, CA · On-site

$18.75 - $25.50/hr

Customer Care Representative Customer care representatives are a critical part of the team at DriveSavers who help communicate with individuals who have experienced data loss, by walking them through ...

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As of Aug 28, 2026, the average hourly pay for drivesavers in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.
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Infographic showing various Drivesavers job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Shipping & Receiving Associate - DriveSavers Data Recovery

DriveSavers Data Recovery

Novato, CA • On-site

$20 - $23.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Shipping & Receiving Associate - DriveSavers Data Recovery
DriveSavers is looking for an exceptionally detail-oriented Shipping & Receiving Associate to join our world-renowned data recovery team. This role is ideal for someone who thrives in a fast-paced, logistics-heavy environment where precision, speed, and care are essential. With 50-100 inbound FedEx deliveries daily and an equal number of outbound shipments, this role is vital to our operation-ensuring that customer devices are received, processed, and returned with the highest level of accuracy and professionalism.
As the first and last physical touchpoint for our customers' devices, the shipping and receiving team plays a key role in our ability to help people recover memories and critical data they thought was lost forever.Primary Responsibilities
  • Receive and process 50-100 incoming packages per day, ensuring accurate intake and timely handoff to appropriate departments.
  • Prepare outbound shipments, coordinating with FedEx and other carriers to ensure on-time delivery and proper packaging standards for sensitive devices.
  • Fulfill outgoing materials such as marketing mailers, promotional materials, and partner shipments with care and consistency.
  • Perform detailed data entry and tracking for every device and shipment; 100% accuracy is expected.
  • Organize and manage incoming and outgoing job bins, labeling, and routing devices efficiently.
  • Support administrative tasks that directly impact shipping operations, inventory, and internal workflows.
  • Maintain a clean, organized, and fully stocked shipping and receiving area.
  • Assist other departments with shipping needs and special packaging requests as required.
  • Other duties may be assigned based on company needs.
Required Skills and Experience
  • 2-4 years of relevant shipping/receiving, logistics, fulfillment, or warehouse experience.
  • Prior experience in a high-volume shipping environment (e.g., e-commerce, logistics, or tech repair) strongly preferred.
  • Outstanding attention to detail - precision matters when handling our customers' most important digital belongings.
  • Strong organizational and multitasking skills.
  • Familiarity with FedEx, UPS, and USPS shipping tools and procedures.
  • Comfortable using computer systems for data entry, inventory tracking, and package management.
  • Ability to lift up to 40 lbs and be on your feet for extended periods.
  • Positive, team-oriented attitude with a willingness to learn and adapt.
  • Excellent verbal and written communication skills.
What You'll Gain
  • Competitive Salary
  • Monthly Bonus Opportunities
  • 401K Retirement Plan
  • Medical, Dental, and Vision Insurance
  • Paid Holidays & Vacation
  • Maternity/Paternity Leave
  • Ongoing Training & Career Growth
  • Events, Celebrations & Giveaways
  • Subsidized Stocked Fridge & Snacks
  • Fun, Friendly, Team-First Environment
  • Green Business Initiatives
From Our Team on Glassdoor
  • "Fun work environment, rewarding knowing that we get irreplaceable data back for customers."
  • "Friendly, inviting, and supportive work environment."
  • "Snacks and beverages are stocked regularly."
  • "Great training, room for growth."
  • "Small business that feels like a family, but with the reputation of a national leader."

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