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Dpss Customer Service Jobs (NOW HIRING)

Photonics Industries International. Inc.

NY · On-site

$90 - $120/hr

Work with service teams to troubleshoot and provide failure analysis, and incorporate customer ... Knowledge of DPSS and/or fiber laser technologies, laser and optical design and modeling, optical ...

Warren CAT

Senior Technical Advisor

Oklahoma City, OK · On-site

Utilizes Caterpillar system resources, such as SIS web, Product Support CRM (PSCRM), Dealer.Cat.com, Dealer Product Support Search (DPSS), Service Information Management System (SIMS I) /Continuous ...

Warren CAT

EPG Technical Communicator

Odessa, TX · On-site

Utilizes Caterpillar system resources, such as SIS 2.0, SIS2Go, Remote Services, Product Support CRM (PSCRM), Catdealer.com, Dealer Product Support Search (DPSS), Service Information Management ...

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How much do dpss customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for dpss customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DPSS Customer Service representative?

DPSS Customer Service representatives are professionals who work for the Department of Public Social Services (DPSS) to assist individuals and families with accessing public assistance programs. They help clients apply for and manage benefits such as CalFresh (food stamps), Medi-Cal (healthcare), CalWORKs (cash aid), and General Relief. These representatives answer questions, process applications, provide updates on case statuses, and ensure that clients receive the support they need in a timely and respectful manner.

What are the key skills and qualifications needed to thrive as a DPSS Customer Service representative?

To thrive as a DPSS Customer Service Representative, you need strong communication skills, a solid understanding of public assistance programs, and typically a high school diploma or equivalent. Familiarity with case management systems, benefits eligibility software, and basic office applications is often required. Patience, empathy, and problem-solving abilities are crucial for effectively supporting clients facing challenging circumstances. These skills and qualities are essential for accurately assisting clients, ensuring program compliance, and maintaining positive public interactions.

What are some common challenges faced by DPSS Customer Service representatives, and how can they be managed effectively?

DPSS Customer Service representatives often handle high call volumes and assist clients with complex cases involving public assistance programs. Navigating various policies and procedures can be challenging, especially when working with clients in stressful situations. Effective time management, strong communication skills, and a thorough understanding of program guidelines are essential for managing these challenges. Many agencies provide ongoing training and support from supervisors to help representatives stay updated and confident in their roles.

What is the difference between Dpss Customer Service vs Social Services Assistant?

AspectDpss Customer ServiceSocial Services Assistant
Required CredentialsHigh school diploma; some roles may require additional certificationsHigh school diploma; some positions may need related certifications
Work EnvironmentOffice settings, call centers, public service officesCommunity agencies, government offices, client homes
Employer & Industry UsageCounty departments, social service agenciesGovernment social services, non-profits
Common Search & ComparisonCustomer support, client assistanceClient advocacy, social support

While both roles involve assisting clients, Dpss Customer Service primarily focuses on providing support and information via phone or in-office interactions, whereas Social Services Assistants often engage directly with clients in community settings to provide social support and resources.

How do I get a job as a Dpss Customer Service representative?

To become a DPSS Customer Service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service. Applying through the official department's employment portal and preparing for interviews are essential steps in the hiring process.
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What states have the most Dpss Customer Service jobs?

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What job categories do people searching Dpss Customer Service jobs look for?

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Dpss Customer Service jobs near you
Infographic showing various Dpss Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Laser Engineer

Photonics Industries International. Inc.

NY • On-site

$90 - $120/hr

Other

Posted 13 days ago

Job description

  • Formulate and test concepts, model, design, and develop prototypes, and execute extensive stability and reliability testing to produce manufacturable lasers according to rapidly changing customer specifications.
  • Provide progress updates and maintain timelines for multiple projects.
  • Work with the production team to ameliorate build process issues such as yield and consistency.
  • Work with service teams to troubleshoot and provide failure analysis, and incorporate customer feedback into design improvements
  • Intermittent travel requirements to provide on-site customer support if needed. (<5%)
Requirements
  • MS or Ph.D. in Engineering Physics, Photonics, Optics, or another related scientific/technical discipline.
  • 3+ years of hands-on experience with design, assembly, alignment, and troubleshooting of lasers and complicated optical setups in a production environment. Other types of experience, such as that involving laser operation, optical setups, and applied physics, are considered.
Qualifications
  • Knowledge of DPSS and/or fiber laser technologies, laser and optical design and modeling, optical components and materials from UV to IR, optical metrology and measurement equipment, and laser systems.
  • Familiarity with diffraction gratings, polarization optics, free-space beam propagation and shaping using reflective and refractive elements, acousto-optics, electro-optics, and general laser principles.
  • Excellent understanding of the interplay of structural, optical, and thermal design features on system performance.
  • Ability to do comprehensive in-lab hands-on experimentation and data analysis.
  • Experience with ultrafast laser diagnostic equipment
  • Experience with industry software, including Zemax.
  • Experience with ultrafast laser diagnostic equipment.
Additional Qualifications
  • Experience with the modeling and design of high-power fiber laser systems, and validation of models through comprehensive experimentation and data analysis.
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