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What are the typical challenges faced by hospitality staff working in a downtown inn setting?

Staff at a downtown inn often navigate fast-paced environments due to high guest turnover and diverse clientele, particularly during peak tourist seasons or local events. Common challenges include managing last-minute reservations, handling guest concerns promptly, and coordinating with housekeeping and maintenance to ensure rooms are ready on time. Team members must also balance providing personalized service with efficiency, as guests may have unique requests or tight schedules. Working in a downtown location typically involves close collaboration with other departments and local businesses to enhance guest experience.

What are Downtown Inns?

Downtown Inns are lodging establishments located in the central area of a city or town, offering accommodations to travelers, tourists, and business guests. These inns often provide easy access to local attractions, restaurants, and business districts, making them a convenient choice for visitors who want to explore the downtown area. Amenities may vary, but many downtown inns offer services such as breakfast, Wi-Fi, and concierge assistance. The atmosphere can range from boutique and historic to modern and upscale, depending on the specific property.

What is the difference between Downtown In vs Downtown Out?

AspectDowntown InDowntown Out
Primary RoleAssisting customers inside retail stores or offices in downtown areasProviding outdoor or on-site support, such as deliveries or outdoor customer assistance
Work EnvironmentIndoor, retail or office settings in downtown locationsOutdoor, on-site, often mobile or delivery-based
CredentialsCustomer service skills, possibly retail certificationsLogistics or delivery certifications may be helpful

Downtown In roles focus on indoor customer service within downtown retail or office spaces, while Downtown Out involves outdoor or mobile support like deliveries. Both roles serve downtown areas but differ mainly in work environment and specific duties.

What are the key skills and qualifications needed to thrive as a Downtown Inn Manager, and why are they important?

To thrive as a Downtown Inn Manager, you need strong hospitality management skills, a background in business or hotel administration, and experience in overseeing lodging operations. Familiarity with property management systems (PMS), reservation software, and compliance certifications such as ServSafe or local hospitality licenses is typically required. Exceptional customer service, problem-solving abilities, and leadership are soft skills that set top candidates apart. These skills and qualifications ensure efficient operations, guest satisfaction, and a positive reputation for the establishment.
What are popular job titles related to Downtown In jobs in Minnesota? For Downtown In jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Downtown In jobs in Minnesota look for? The top searched job categories for Downtown In jobs in Minnesota are:
What cities in Minnesota are hiring for Downtown In jobs? Cities in Minnesota with the most Downtown In job openings:
Downtown In jobs near you
Sheraton Minneapolis Downtown - Group Reservations Coordinator

Sheraton Minneapolis Downtown - Group Reservations Coordinator

Aimbridge Hospitality

Minneapolis, MN

$28.50/hr

Full-time

Posted 7 days ago

Aimbridge Hospitality rating

5.7

Company rating: 5.7 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

66th of 105 rated hotels

Job description


The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.

QUALIFICATIONS:

  • High School graduate or G.E.D. equivalent.
  • Six months reservations experience in the hospitality industry
  • Knowledge of Outlook, MS Word, and Excel required.
  • Experience with Group Sales computer systems including Delphi and SMS
  • Occasional evening and weekend work to meet deadlines.
  • Capable of using multiple systems at the same time
  • Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
  • Flexibility and adaptability to a dynamic, evolving environment

JOB RESPONSIBILITIES:

  • Keep updated files on all upcoming groups upon receipt of turnover.
  • Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
  • Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
  • Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
  • Process travel agent commissions.
  • Act as liaison between group and central reservations.
  • Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
  • Manually assign specific accommodations based upon feature and/or location requests.
  • Provide reservation and pick up reports upon request.
  • Cross reference Group resumes with system information and ensure accuracy.
  • Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference
  • Services Coordinator (Via phone if not available to attend in person).
  • Review no shows from previous night and make corrections as needed.
  • Assist accounting in verifying and correcting group guests folios.
  • Ensure all group functions and audits are completed in an accurate and timely fashion.
  • Communicate effectively communicate with Call Center Manager, Business Analyst, Sales
  • Manager, and Conference Services Coordinator, and group meeting planner.
  • Performs other duties as assigned by hotel/department leadership.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:

Upscale comfort and unparalleled convenience await you at Sheraton Minneapolis Downtown. Situated in the heart of downtown Minneapolis, our hotel provides effortless access to top attractions, dining, and entertainment options. Explore the vibrant city with ease, with popular destinations like The Minneapolis Convention Center, U.S. Bank Stadium, Target Field, and Nicollet Mall just moments away. Our modern rooms are designed to offer a soothing retreat after a busy day, featuring luxury bedding, spacious workstations, and flat-screen TVs. Savor delicious local flavors at our onsite restaurant, and during your downtime, take a refreshing dip in our indoor pool or maintain your workout routine at our 24-hour fitness center. For those hosting business or social events, our state-of-the-art venues, equipped with modern technology and supported by our dedicated staff, ensure every event is a success. Experience exceptional service and a memorable stay at Sheraton Minneapolis Downtown.


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

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