About Us
Lions Medical Eye Bank is a not-for-profit transplant agency serving the Hampton Roads community and beyond. Our Donor Coordinator team operates 24/7 to receive referrals, coordinate the procurement of ocular tissue that restores sight and advances research, and serve donor families. We are a mission-driven organization built on professionalism, compassion, and teamwork.
About the Role
We are seeking an experienced Donor Coordinator to lead our donor call center. This is a working lead role- a position that blends active Donor Coordinator work with team coordination, scheduling, and operational support responsibilities.
The Team Lead carries dual responsibilities - performing donor coordination duties alongside the team and managing lead functions such as scheduling, payroll, training, quality review, and coverage coordination. The Team Leads schedule is structured around operational needs, with the balance between these areas adjusted accordingly.
Primary Responsibilities
Donor Coordination:
- Receive death referrals and process information on decedents with accuracy and professionalism
- Screen potential donors by researching and assessing medical and social history risk
- Approach and support families regarding donation authorization and registry status
- Conduct Donor Risk Assessment Interviews (DRAIs) with families or acquaintances of prospective donors
- Coordinate procurement logistics with technicians, OPOs, tissue agencies, and medical examiner offices
- Remotely assist field procurement technicians across all elements of ocular procurement
Team Lead:
- Build and maintain the DC team shift schedule, ensuring all hours are covered
- Serve as emergency coverage when a shift cannot otherwise be filled
- Review and submit team timesheets and payroll records accurately and on time
- Act as first point of contact during staff absences, technology outages, or coverage emergencies
- Participate in the hiring, onboarding, and training of new Donor Coordinators
- Conduct regular audits of call documentation and donor records for quality and completeness
- Compile data and report to the Director of Technical Operations
- Present at monthly staff meetings and contribute to ongoing process improvement
Requirements
- Minimum two (2) years of Donor Coordinator experience at an eye bank, tissue bank, or OPO
- Exceptional written, verbal, and interpersonal communication skills
- Strong prioritization, deductive reasoning, and organizational skills
- Proficiency with databases, word processing, and spreadsheets
- Candidates must reside in the Hampton Roads, Virginia area or be willing to relocate at their own expense prior to the start of employment.
- Must have a fully equipped home office including computer with monitor(s) large enough for detailed document and data review, reliable high-speed internet, and a quiet, professional working environment
- Must be available for a schedule determined by operational needs, including evenings, nights, weekends, and holidays
- Must be available to report to the LMEB facility on a semi-regular basis for meetings, training, and operational needs
- Must be able to present confidently at staff meetings and team functions
Preferred Qualifications
The following are not required but will strengthen your application:
- Experience in a team lead, charge, or supervisory role
- Background in staff scheduling or workforce management
- Experience with payroll processing or timesheet management
- Data analysis or performance reporting experience
- EBAA certification or eligibility